Pep Boys

I'm a female college student, so hopefully this will help any other female students (and anyone else) trying to find a good shop! I got absolutely amazing service and they were so incredibly helpful. They were all very kind and polite, and explained what they were doing each step of the way before proceeding. They also made sure to let me know of all the costs and they were actually cheaper than the other place I had went with (almost $100 cheaper). I came in with an outside part (battery), but it didn't fit, so they bought a new one and installed it for me. They also made sure to inform me about what I should get refunded when I take my outside part back to autozone, so I could get my full refund. Service was super quick! Worked on it immediately and I was a walk in, not an appointment. I didn't need to leave and come back, because it was so quick. It took under an hour, but it would've been shorter if I had originally gotten the right part. The main person who helped me was named Julio. Really great place to go to if you're not really knowledgeable about cars or a student looking for a place around campus.

recently had car troubles and was assisted by their wonderful staff (especially a gentleman named Javier — he helped me the entire time) and had a great experience 😊. I am a female college student and was very stressed when my car was having trouble. The staff was very kind, helpful, understanding, and had excellent communication skills and always let me know what was up. Very helpful since this was my first time getting my car fixed 🥺

great experience and I’ll definitely go again!

I recieved the best care from Julio, he was beyond amazing. He helped me in a quick fashion. He did my tire in under an hour. He gave good advice on the tires. He was pleasant to talk to. I will definitely come back just to see him. I enjoyed my experience here.

The guy at the front Jesus gave me the best advice I could ask for. I had a lot of questions to ask but he was very patient and professional with every answer that he gave. My car is running like a dream now because of him. Pep boys is very lucky to have him. I know he will be running the store one day. Keep up the great work and good luck.

Had the wonderful pleasure of having Julio by my side and helping me every step of the way with ensuring I got the right windshield wipers for my Mercedes! He is truly amazing and even went as far as above & beyond in helping with installation and a little discount! 🙏🏽 please ask for him on your next visit. He is the right representation of pep boys great customer service! In a satisfied customer :)

Brought my vehicle for a complete tire change, balancing and other general maintenance. I can honestly attest that this location is perhaps the best out of all the Los Angeles locations. I called several places before coming here and this was the best when it came to customer service they expedited my service and went the extra mile, I am extremely satisfied with their service and will definitely be coming back here again

Always great service at this Location from ALL THE STAFF. Great attention from the technicians inspecting your vehicle. Special shout out to Jessica, Hugo and Salgado taking care of me today. WILL SEE YOU GUYS ON MY NEXT VISIT.

I recently had an exceptional experience at Pepboys on Washington Blvd. Emily and her team are truly outstanding—they always go the extra mile to assist customers. Their eagerness to help and dedication to service make every visit a pleasure. Highly recommend this location for all your automotive needs!

Extremely fast service. Very competitive prices. I came in an hour earlier than my appointment and they took care of me right away. Ask for Jesus. He's amazing.

The service advisor Jesus barrios, I would give me a promotion. The level of customer service he has it’s amazing. He goes beyond to help everyone out even with its hectic!! You can tell he is genuine and cares for those who don’t know much about mechanic.
Jesus great job!!!

Had a great experience at this Pep Boys! It has become my go-to place for all my car’s needs. Shout out to Hugo. He was completely thorough and made sure I was comfortable with everything before they started the work - which was done quickly and my car was up and running … and CLEAN. A definite, FIVE STAR experience!

I just want to say Jessica was so helpful with my car problems. I was very stressed out and she was a Godsend. Made me feel better about my car situation. I would highly recommended her getting a raise. She deserves it! 😊

Julio! He is the man to talk to. Extremely helpful and thorough when explaining his assessments. Ive had a tough time finding comfort in taking my car to a place i trust. This is the place to bring your business thank you Julio for being very kind and helpful!

Pretty good, came in to inspect, saw what needed to be done. Handled same day within a couple hours, got the car back and heading my way. Knowledgeable and great customer service. Highly suggest

Came in with no appointment with a flat tire. Abraham took care of me and had me back on my way very quickly! Great service! Thank you!

Abraham and King were awesome. Super fast and great service. I’ll be loyal to Pep Boys because of them.

I had a positive experience since I received kind assistance. When I went in for an oil change, I was really pleased with how politely I was greeted. I'm giving it five stars since I was impressed.

I want to sent a shoutout to Jesus in Service department. Great customer service and communicated with my tire costs and alignment issue right away. I felt like a customer not just a number. Thank you Jesus for a job well done.

Hugo gave incredible customer service and helped me out same day. Great communication and personality. 10/10

This is the second time I bring my car in for service and yet again it was AMAZING!!!!First time I dealt with Javier and he was great and this time I had the pleasure to be helped by Milton ,Abraham , and Jesus and I am impressed by the hard working crew here at this PEPBOYS 0612.SERVICE WAS 5 STARS FOSHO.