Rotech Healthcare

Wonderful customer service. My doctor ordered me oxygen but was missing documents girls in office did all the leg work for me. Marissa and Sarah are amazing and welcoming. Once it was all squared away they sent John out to set my Oxygen up and he provided great instruction. If I need more tanks I call in or know I am always welcome to stop in. Their manager desaray and staff is always there to greet me. All staff are friendly. I had to return my oxygen because Optum is screwed up and tried forcing me to a company I did not want. So I had my Oxygen picked up and told Optum I am switching insurances because they don't know what they are doing.

The staff is very nice, patient and professional, specially Desarie she is very helpful, she helps us to change oxygen filter, explain the detail of how to use the machine with professional manner, and helps us to order our supplies on time . I are thrilled with her service and working ethics.

I had a wonderful experience with a very professional caring Associate by the name Sara. This had to do with some misunderstanding prior. She was able to navigate through my issues and provide excellent service. Also, I received a call from Supervisor Desaray later to make sure my issues were resolved. Thank you ladies for providing excellent, professional service.

RE: Rotech technician John

My first interaction with John was about three weeks back when he called ahead to inform me of the time he was planning to arrive on the day scheduled to service my oxygen generators. Very precisely, he arrived within a few minutes of the time. He brought in five oxygen tanks and very patiently showed me how to use them when desired. He suggested I try high flow cannulas which will fit better. That was a good change from the clear cannulas. Not only did they fit better, they provide better flow of oxygen.

He determined the portable generator was working well below the required oxygen output. He said he will register this with the office when he goes there at the end of the day which he did as he told me when he visited again a week later. Again, very punctual in time and also brought small gas bottles. While he was with me he showed immense empathy and readiness to help with enjoyable conversation in-between. I really appreciated his interaction with me and above all the service he provided. I appreciated his approachability, clear communication, knowledge, and proactivity. I would like this to be a part of his any future evaluation and recommend him highly for any advancement within Rotech.

Thank you, John!

I’d like to shout out to Kevan, who came to my home to service a Rotech product. He was efficient, knowledgeable and very polite. Even answered questions that were not about the product. Overall 10/10.

Have had a very good experience with this company and they are very responsive. Desarie has helped me numerous times and was pleasant and went out of her way to get my mom supplies.

My oxygen needs are always well taken care of thanks to Desarie and her team! They are efficient and responsive.

Sarah and the team at Rotech Healthcare in Pasadena saved the day! They are professional and friendly. Highly recommend!

I was impressed. I called first and a nice lady told me where to park which was helpful. The 2 ladies working there couldn't have been nicer.

Excellent Customer Service, Tracy who was helping me on the phone was very professional.

Very helpful staff

This place is awful. I tried to order my CPAP supplies here and because I didn’t need a machine and just supplies they no longer followed up with me. Marissa Magallanes told me she would follow up next day after she found out this was the case and never did. They also continuously called me 1-2 times a day prior to this for weeks while I was out of the country because they thought they wanted to get a sale. This place is worse than a used car dealership. Finally they also called my emergency contact to try and get ahold of me while I was out of town just try and get a sale… pretty sure that’s illegal to go through my medical records just to call an emergency contact trying to sell me a CPAP machine.

To follow up with the idiot owner below… I live here you moron. I was traveling

So difficult. I'm still trying to get them to respond. I was promised a call last week - NOTHING. I have left at least 6 messages and 2 emails.
UPDATE: I finally received a call back -- TO MY HOME PHONE AND NOT MY CELL PHONE AS I HAVE CONTINUALLY REQUESTED. I am not home during the day. I must have told them in both messages as well as personally at least 5 times!@#$%! I don't usually write reviews, but this is crazy It's way over 2 months now.

My CPAP machine hasn't worked in over a month. Horrible customer service Eddie is extremely rude Respiratory Therapist was supposed to come to my house today she didn't show I called no. Apologies or nothing!!!! Rescheduled for next week I guess if she feels like it. To top it all off I received a letter saying II am not in compliance as my Doctor was on vacation the whole month of August. I have asked to speak to a supervisor numerous times to no avail.

Would give them a zero if possible. Non-responsive and when I finally got someone on the line, she was downright unhelpful and even belligerent. Terrible company.

Never leave your number to be called back I have called twice and at this time never been called back I have got 2 bills and they are both different
That is why I need to know what to pay. I would never use this company.

The worst company ever. Never return calls. The people working at the Pasadena office are unprofessional.

Terrible company - they are incredibly disorganized, unresponsive and unreliable.

Horrible customer service never respond and don't wanna help at all

Awful. - slow and unresponsive.