Alhambra Family Medical Center

Avoid this place if you can. The people behind the counter don't know what they are doing. Wrong charges for copay and gives wrong lab test forms.

The doctor was nice but overall I did get good service. I went for a simple checkup and had some lab work done the same day. No one ever followed up with me for over two weeks. I could not access any lab reports online. I had to call and they told me I need to schedule an in-person visit within 4 weeks. Meanwhile, I was in the dark about my blood test results. They told me if you don't wear a mask, they wont' provide service. When I asked if they had any masks, they charged me a dollar, unlike other providers where it's free. It seems like the business is intended primarily for Chinese patients as the the main signs were all in Chinese and and English was a secondary language.

Don't visit this place. They only accept cash. They don't accept your flexible spending or health saving card or debit card, not to mention credit card. This is totally ridiculous. I have never heard of a medical facility or clinic before that only receives cash. They don't provide you a formal receipt either which you can use to file claim to your flexible spending account or health saving account or your insurance by yourself. So basically you have to paid the copay out of your own pocket and cannot get reimbursed. They lie. When I scheduled the visit over phone they told me I could pay the copay using Paypal and then when I visited their office they told me they don't accept Paypal, and their staff all pretended none of them know about that. Their staff are very rude and impatient, not even bother to say a complete sentence with you. This is definitely the worst medical office I have visited.

Avoid the place!! The staff are RUDE, and they don't understand insurance policies. They also only accept cash.