Lexus Santa Monica Service

Incredible customer service, I was helped by Sam, who was very thorough, yet very fast in checking me in and making sure that he looked into what was covered and what was not under my profile and Car. He also mentioned something I was unaware of, that when you bring a car for service, they will offer you a free courtesy car, so you don't have to arrange a ride there and back to leave the car for the service.
They close at 6 pm, and because of traffic I arrived to collect my car just around 6. Yet they were very kind and accommodating and checked me out really efficiently.
The only thing I would say is with this being Lexus, I would've expected them to offer a complimentary car wash, even just the outside. And unfortunately that did not happen. Maybe in the future is something to consider?

I brought my Lexus to this place for a Warranty concern this morning. I had a bad experience at first but the service manager Sam Mull and the Service Writer Sam Elmatarawy turned around my disappointment and made the process a flawless success. They go above and beyond for their customers. Definitely recommend this location.

My mom and I recently visited Lexus of Santa Monica for service on her 2016 GS 350. The service rep, Mario Rea, was the absolute best. The service at SM Lexus is always great. Mr. Rea went above and beyond to make sure that my mother was well taken care of. Thank you so much Mr. Rea for your great customer service. We will see you next time.

Great place to get your Lexus serviced. Quiet and clean waiting area with plenty of chairs and tables spread out so you can maintain distance from others. Oil changes were pretty fast when compared to other crowded dealerships. Had my brakes replaced and did the routine maintenance here.

I purchased my car at Lexus Santa Monica, and have had all my oil changes, warranty covered repairs, and scheduled service appointments done at their service center. Every experience I have had with Lexus Santa Monica has been a positive one! I find the staff at the service center to be very friendly, helpful and efficient! I also love the courtesy vehicle they offer during services, so I never have to miss work or other activities while my car is being worked on. They have plenty of appointment days and times and I have never had a problem getting my car in for service when necessary! I have never felt pressured to upgrade or purchase additional services when I bring my car in, either, which is a huge plus! During my most recent visit last week, Adriane Marmolejo assisted me with my service appointment. She was very friendly and helpful. Adriane called me right after my service was complete and gave me the results of the inspection and provided me with the details of what had been done on my car. I look forward to working with her again at my next scheduled service! Keep up the great work, Lexus Santa Monica! :)

When I got my first Lexus back in 1997, my husband and I would both get our cars serviced at this location. So I hadn't been there since maybe 2000, but I went back a week or so ago, nothing has changed, still providing quality service as well excellent customer service!!! Glad to be back with them! Shout out to Mario Rea, service advisor!!

My experience at Lexus Santa Monica turned out to be very good thanks to Miguel Santiago. I had procrastinated taking the car in knowing that it might be an expensive repair job. Miguel was courteous, knowledgeable, and did an excellent follow through in making sure my car was serviced properly. And once the job was started there was no problem in immediately receiving a loaner vehicle. I am satisfied with the job and the customer service!

My service rep, Angel Vasquez, is always terrific. He does everything to make the process as easy as possible. Lexus Santa Monica Service Center has always been great. I got a loaner car, my service was finished exactly when Angel said it would be, and Angel texted me when the car was ready to be picked up. I appreciated the car wash. Very good experience.

Angel Vasquez took great care of us at our recent service appointment. He was very helpful, and made sure that he kept me up to date via text about when our car would be ready. We will definitely be on the lookout for him next time we visit the Lexus Santa Monica Service Center - he is a real pro!

Lexus Santa Monica is the best service center. All the staff are courteous and professional. The waiting lounge and restrooms are very clean, spacious and comfortable. Most important of all is my service advisor, Richard Doherty.
He listens to my request and definitely gives all my options. His recommendation allowed me to make the right decision. Richard is very friendly, patience, and concise. I feel very fortunate to trust Richard and his team with my car. Great experience---I highly recommend this service center.

Patrick Levenson has been my service consultant at Santa Monica Lexus for about 2 years now. He always takes super good care of me and my Lexus 250IS. He is very helpful, friendly and gives great advise. The service has always been done to my complete satisfaction and on time. I would never go anywhere else to have my car serviced.

I have been taking my car to Santa Monica Lexus Service center for over 10 years. Ray James my service advisor is always upfront and honest about what service needs to be done. The rest of the team from the staff who greets you to the cashiers are always very pleasant.

My service advisor Patrick Levenson is an absolute gem! He went above and beyond for me and saved me a ton of money! I’ve moved around a lot over the last few years and have gone to several different Lexus dealerships on the west coast and Patrick and the rest of the Lexus of Santa Monica have by far the best customer service I’ve ever received! I will always bring my car and service needs to them! Y’all are amazing! Me and my Lexus love you!

I brought my car in for its 20,000 mile check up. I was introduced to George Connolly and he took me immediately. We went through the necessary information quickly and George was humorous, respectful and efficient. My rental car was waiting. The next day, when I returned the rental and picked up my car, I was met by George who again was courteous, efficient and warm. My own car was ready and
it took only minutes to retrieve it.
My experience with George Connolly was the best one I have had in my 20 plus years of owning a Lexus. There was no wait and absolutely no hassle.
I have absolutely no reservation about recommending him when you visit Lexus.

Santa Monica Lexus service center has been consistently the best service center I have ever worked with. Rafeal Navarro was kind, courteous and informative. He was patient and thorough when describing what our car needed. He called us promptly and had our car ready, of course clean and in great shape in no time. We dropped our car off the morning of New Year's Eve and it was ready by lunch time. Thanks for so many years of extraordinary service. Great coffee and snacks, too!

Very pleased with Lexus Santa Monica. Everything from the ease of use of the website to schedule an appointment, to the customer service upon arriving. I was assigned Mr. Ray James as my consultant. He was very professional, courteous, and accommodating. He was very accessible by cellular phone, and was very responsive to texts regarding updates with my vehicle's service needs.

I have to say that because of the service and quality treatment at Santa Monica, I will more than likely purchase another Lexus vehicle there in future.

I was greeted shortly after arriving by Heidi Cabrera. She was very helpful and knowledgeable concerning my needs. I was impressed with her efficiency and was out of the shop just a few minutes after I arrived. The service was completed promptly and my planned day went without a hitch and without any alteration due to prolonged time for the service. I have always been pleased with the treatment I receive at Santa Monica Lexus and you can be sure I will continue as a loyal customer.

My favorite car dealership - for sales and service --been coming for years because of customer service and recommend to all my friends who have Lexus cars- Even one friend who came with me ending trading her car by another maker and bought a Lexus on the spot. My service rep Richard Doherty provided me with years of excellent customer service , follow-up with data and expressed genuine concern for any issues. Thank you to the top management for having such fine and kind caring employees- customers do notice!

George Connolly at Lexus of Santa Monica is a perfect example of "good customer service", courteous, professional and personable. When I offered him my key, he immediately offered a simple change in my placement of the key ring which made it much easier to separate the keys for valet service. It is the little things that count. He was efficient and fast, getting my car set up in the system and arranged a loaner car with a minimum of fuss. When my car was ready, I received a call from him and was able to pick it up in really good time. The whole experience was effortless, thanks George!

On line appointment procedure, fresh coffee and a clean restroom! Ray James, my service manager, took care of my recall promptly! They let me use a brand new Lexus SUV for the day and when my car was finished I received notification promptly. NO CHARGE!

My car needed additional work but I appreciated not having to suffer through a hi-pressure sell. Mr. James pointed out the issues with my car and told me to bring the car in when I was ready. Great service and quality care.

Thanks Ray! I'll be back soon!