Firestone Complete Auto Care

Found a nail in one of my tires in the morning before driving to work. Took my car here for tire repair. It turned out all of my tires were bald (80,000 miles old). Priscilla gave me options for new tires and her honest recommendations. She didn’t try to sell me the most expensive items, but what was reasonable and necessary. I appreciate that so much. Service was prompt and they were able to finish the tire replacement and alignment in 2 hours so I could go in to work. Highly recommend this place.

Santos was very professional, he made my experience welcoming. Before I went to this location u stopped at pep boys first. They were rude and unprofessional. Now I know firestone will be my first and only stop.

Priscilla was amazing help both on the phone and once arrived. Would definitely recommend this place because of her. Great customer service!

Firestone complete auto care in Downey off of Cecila st. Nice friendly atmosphere this is where i feel comfortable in receiving good information. So when my tires go bald again which is due to my driving back and forth during the pandemic. I will remember where i can get self respectable brands and friendly service too. Thank you

We have used Firestone for car up-keep for several years and are very satisfied with their service. The location is easy to get to, ease of making an appointment, and being able to check car maintenance records online are all assets.

GREGORY and KEVIN the Tech great employees. Kevin did amazing work on both of my vehicles and was super efficient. Definitely appreciate him and Firestone Corporation he deserves a raise. Thanks guys!!

I recently moved to the Downey area and I am so grateful I found this place, they did my brake job, oil change & changed a engine coil for me as well. Customer service is great and the staff is super knowledgeable. Will definitely be coming back!

Fantastic Service...
Priscilla is an Asset to Your Company !
She was Very patient and Professional
in answering All of My questions. Service was Very quick ( thanks Kevin ) Definitely worth the drive !!!

Firestone has always been a great place to take my car. They are fair & honest + everyone there is a pleasure to deal with.

Firestone is always great. Greg and the crew are professional and very helpful without always having a hand out. Love this place. Thanks for being my go to in Studio City.

Priscilla always comes through and gets my car right with no problems.
Always appreciate her help.

Great customer service. Priscilla and the other employees were very helpful with what I needed service.

Always a pleasure to visit this location, Priscilla is such an amazing rep and I appreciate her and the whole team for always taking care of Hailey (my car); Coming back from Reno and searching for a reliable car maintenance specialist team can be overwhelming and some of the locations don't match the same experience you receive from your normal go-to location.

But ever since coming back from Reno and visiting this location. It has become the only place I'd trust that would always take care of my girl and a confidence to know that she's in good hands. Glad I found my forever auto care store here in Downey.

First off SANTOS THE MAN, this guy is the one to look for when you head over to fire stone, he’s nice welcoming and all around a good personality, got in and out of the place in no time, I’ve never had an experience at fire stone like how santos provided, THANK YOU SANTOS I WILL BE BACK FOR SOME TIRES BROTHA

Excellent customer service from Priscilla ,
Walked in and took care of us right away
Will recommend to anyone

Great prices , fast service, friendly workers. Open Sunday
My first set of 4 new Bridgestone dueler tires lasted six years. I could have likely gone another year , but it's best to replace them to be safe.

I really appreciate the people at this store for working on the car on the New Year's day. They were super nice and helpful!

I want to share one of the most amazing manager I've seen at Firestone in the last 10 years. She handled every customer with professionalism, compassion and care. I'm not just talking about the ones inside, I'm also speaking on the ones on the phone. She took care of at least 8 customers at one time prioritizing everyone's issues. I hope her supervisor appreciates who they have at hand and how well she handles all that stress. If I could give her 10 stars I would. Hope she gets recognized for the strength it takes to deal with so many people all wanting everything done ASAP.

Quality workmanship, excellent communication, relative to my dealer significantly better prices

Great service Castaneda and Greg were a lot of hel with the service