1st Impressions Dentistry - Shannon Russell, DDS

I live up in the Sierras and my dentist is in San Jose. Unfortunately I had a crown come off and gave 1st Impressions a call and they got me in the same day! Well let me say, I was absolutely blown away. The facility is sparkling clean, fully modern with state of the art equipment, and a super friendly staff.
My dental needs were not simple and required a bunch of paper work to put it all together so I could see the treatment plan and costs. I applied for their in house dental plan and immediately received a nice discount on all my needed work. The DR sat down with me and was honest and to the point with no sugar coating. My kind of guy. Zero attitudes from anyone and they were all very professional. I wish I could remember the name of the dental assistant as I put her through the ringer and she was amazing!
So bottom line here is if the care is anything like my first experience, I will be a lifetime client!!!!

Well organized, well run practice. Dr. Russell is a top notch Dentist. The office can do almost anything needed "in house" . I look forward to seeing Kim my hygienist regularly. Her and Dr. Russell give me every confidence in their work. They have gone out of their way to see that I am informed. The Best. Highly recommend Dr. Russell and his office. Thanks to them all.

How often do you hear someone say that they had a very pleasant experience at the dentist's office? Well, I can honestly say that I did! One of my crowns that was a bit over two years old recently cracked and the side fell off. I called Dr. Russell's office and they were able to get me in very quickly. He felt that the crown should have lasted longer and, therefore, replaced it at no charge. As a senior on a fixed income, I am extremely appreciative of his fairness and efficiency. I have always found Dr. Russell and his staff to be very efficient and professional. We are very fortunate to have him and his staff serving our community. A big THANK YOU to him and his team.

Dr Russell gets to know his patients individually. He has a great "bedside manner" and always lets you know what he's doing and how much longer it might be. Getting shots is always one of my least favorite things but Dr Russell is the best at it! My severely dental-phobic daughter will only go to him, because he is gentle and truly cares. I also love my hygienist, Shelly.

The staff is professional, friendly and cares about making your visit as pleasant as possible. Also, follows up with patients when appropriate. Doctor Russell clearly explains what he is going to do and what you can expect to feel during the procedure. He is very efficient, a perfectionist and pain free!, The office environment is clean, modern, comfortable and has state of the art equipment. Wait times are minimal. I highly recommend 1st Impressions Dentistry.

They are very professional on every aspect from setting an appointment and reminders. When you show up they are ready for you, they have the latest technology and their staff are all on point with communication with what they're doing. They are highly-trained individuals, Dr. Russell goes the extra mile to make sure that your health is the priority and I really like that.

My 1st visit to have dental work done and not just a cleaning... I have to say, BEST EXPERIENCE ever with a dentist. I had 1 onlay (1/2 a crown) and 2 teeth that needed the fillings replaced (ha, very, very old fillings). They make the crowns in house, 3 hours in and out and all done. ABSOLUTELY no pain, not even the shot. Here I am a few hours after the numbness has worn off and other than one side of my jaw feels a bit tired, STILL no pain and i have eaten and the bite seems spot on.

Totally state of the art on everything. Wow, who knew technology had come so far, not I....until now.

The staff is super friendly and billing made sure insurance was all checked out so no surprises. I felt totally safe with Covid still hanging around, everyone in masks and super cleaning going on.

What a pleasant surprise today, thank you Dr. Russell and Gina for the great care. I certainly appreciate it!

Cheryl Hoag

My mother had a painful and loose tooth over a weekend visiting in Calaveras county. We were afraid we would not be able to find a dentist who might be able to help her on a weekend. What a surprise to find such a wonderful dentist who was able to care for her even on his day off. He was very professional, personable and top notch. In addition, he wanted to ensure she has ongoing care going forward. We thank him very much and we plan to make him our primary dentist!! Even if it means driving far!! Thank you again!! It was a great "1st Impression!!!

Nicest dentist I've ever had, really made me feel like family. Dr Russell is very knowledgeable and takes the time to explain things in a way people not educated in dentistry can understand. Thanks Dr Russell!

I called Dr. Russell's office this afternoon, 3pm the day before the 4th of July because I chipped a tooth. I was given an appointment right away, and had my tooth fixed within an hour of chipping it! I am from out of town and was so happy that Dr. Russell and his wonderful staff were able to help me! Thank you all again! God bless! ( Pain free, very friendly, clean, and professional)

Best dentist ever. I highly recommend Dr. Russell, he really made a point of answering all my questions. Very caring and considerate. He makes going to the dentist easy. He went above and beyond than any other dentist I have ever seen. Best of all, I have a great smile now.

Excellent customer service. Very friendly and professional office and staff. Maykala rocks. I left a message and they got back with me in 20 minutes. The crazy part they were not my primary dentist. I called with some pressing issues of two teeth. They were able to see my right away. Diagnosed the problem and helped me get threw the three day weekend~ Dr.Shannon is very intelligent and takes the time to answer all your questions and concerns. Friendly staff and excellent customer service!

D.R. Russel is a very good dentist. Thorough and provide excellent dentistry cutting edge equipment. Very well trained staff. I am very happy he is my family dentist.

What can I say? Went in knowing I would be there a long time. Staff was very considerate, very efficient, very caring. During crown replacement telling me during each step what was going on, what they were hoped ng to accomplish and asking if I was ok? Did they need to stop for me?
Was originally a 2 day appointment but staff was able to do what needed to be done in only one appointment! Even fixed a chipped tooth that wasn’t part of the plan!
I think I have finally have found the partner I have been searching for regarding my oral care!

I have been a patient of Dr. Russell for years and I have never felt that my care was ever anything less than outstanding. Dr. Russell is committed to his patients welfare and makes sure that this attitude is exemplified by his staff.

As much as I resisted, anguished over and dreaded the dental visits most of my life, I am now appreciative of the care Dr. Russell and his office have given me at 80 yrs and am looking forward to the scheduled visits to continue and improve my dental health until 90 years old!
Leroy

I've always have a pleasant experience at 1st Impressions. The Doctors and staff are cordial, knowledgeable and attentive. Up to date equipment makes for timely and painless experience.

Dr. Russell is amazing. He and his staff are very caring and gentle. A very pleasant experience.

1stimpressions is the place to go! I was very thankful to have the pain finally go away, and they were very prompt to schedule me in for an extraction. Thanks 1stimpressions!!

This man is the best Dentist. with the most State of the Art equipment and the best trained staff, I have ever seen !!!