The Westin Crystal City Reagan National Airport

I absolutely loved my stay here recently. The rooms were beautiful and then front desk ans cleaning services were so accommodating. Yet, there was one person that elevated my experience while here. For anyone staying here, you must go to the bar and ask for Nikki!! She made the best drinks I've had in a long time. I couldn't believe she was still in training. She was had great conversation and made me feel welcomed and her drinks were to amazing. Her chocolate old fashion....👀💖. Whatever you do, if you stay here make sure you get to experience Nikki. She's the best!!

This past Sunday, my husband and I decided to take a staycation at The Westin Crystal City Hotel. We decided to grab a drink prior to going up to our room when we encountered a very charismatic bartender, named Nikki Nolan. She made us a strawberry margarita, as well as a strawberry pomegranate margarita 🍹 She not only made the most aesthetically pleasing drinks we had experienced (including the water), but her service was impeccable. We came to find out that she was new, and we wanted to express how lucky the Westin hotel is to have her. We will be coming back particularly due to her service (surely not due to the cost of parking 😅)

I was in town for a weeklong seminar and Miss Nikki Nolan was our host at the bar / kitchen. She was fabulous and friendly and SUPER knowledgeable about the area.
The food at the restaurant was also a good surprise! I did NOT expect the food to be as good as it was. Totally recommend staying here- and dining in, too!

Great hotel! The mattress even has a protective cover on it to keep it clean! Staff working there were very friendly, and also helped me with a request on receipts after a few weeks. Will stay in this hotel again!

An outstanding stay. I want to give props to Tiffany at the front desk as she set the tone with her attention and warm greeting. It is sometimes overlooked but the front desk communication is key to making a guest feel welcome - and if you aren't genuinely enrolled in the guest's experience it shows. Again Tiffany gets A+++. And everything flowed smoothly from there - clean comfortable room, top notch Heavenly bed, a good night's rest and a healthy breakfast buffet. Checking out on the Bonvoy app is a Breeze. I've stayed at a number of Marriott properties in Crystal City over the years and they have all been great!

Amazing service from Nikki (supervisor) and Jasmine (bartender). You can tell they enjoy what they do and take customer satisfaction seriously. They are invaluable team members to the staff at Westin Crystal City. Management should really take notes from these ladies.

The room was nice. Location was convenient. But the best thing this trip was the team at the restaurant. I normally venture out for dinner, but stayed onsite this time instead. Thank you Nikki and team.

One of my favorite hotels! Superb customer service and very nice staff. Excellent location to the airport, museums, and public transportation.

I had a great time staying here. The room is great, the location is strategic to accommodate my activities, the front desk officers specially Allison and Maureen are friendly and helpful. The guy who helped me with my baggage named Omar or oman (if I'm not mistaken) is helpful too. Really a pleasant experience to stay here.

Nikkki!!!!!!!! Best bartender I ever had!!!! So welcoming! Customer service phenomenal! Thanks to everyone definitely will be back !!! Lastly I would like to praise the wonderful lady at the front LaShonda she was awesome and amazing

Hotel was nice and clean, the staff was nice too. My only complaint was the $44 parking fee, I feel parking should be free for the customers!

Nice hotel, convenient location. The free shuttle to/from the airport leaves on the hour and every 30 minutes from the hotel. Leaves the airport at 15 and 45, although it did take off a little early when we arrived so we had to Uber.

A great hotel that is close to the metro stop. Google Maps will say it is a 10 minute walk to the metro stop, but it is only 5 minutes tops.

The rooms were nice and the beds were comfortable. The staff was friendly, and they allowed us to check in early at no extra cost and they kept our luggage on the last day until our departure in the evening.

Easy 2 minute walk to the metro station. Clean rooms, good service. The shower ceiling paint was peeling and a small part of the wallpaper was peeling but that's all the issues, and they didn't bother me. I'd stay here again if I come back to DC.

Great stay. Breakfast was excellent. Amazing and short access to DC. Metro access 5 minutes away. Dining staff were incredibly kind. Beds were so comfortable. Will return!

The hotel is very nice. Rooms are clean and spacious refrigerator and seating are is large enough to sit and relax. The deor was beautiful and well put together.

Perfect Hotel for a trip to Washington DC without staying in the city. Reasonably price and very close to the Crystal City Metro Stop. Nice and clean room. One complaint was that the alarm went off at 6 am without us setting it. Highly recommend.

I booked through the Marriott app the same day. I thought I chose 2 double beds/parking package but upon arrival it was a 1 king room. I went back down to check in and it was a king room. They had no double rooms available and I needed 2 beds. They provided me with a rollaway bed promptly (very comfortable) and we were off to visit Washington DC. Hotel is close to subway station

Excellent hotel. Friendly and efficient staff. Room was a great size and the bed was very comfortable. Plush comforter and pillows that kept us at just the right temperature over night. Fantastic shower. Probably one of the best showers I have ever had. Loved all the little amenities throughout.
FYI parking is $44 a night but really it ends up being about the same price as the hotels that include parking (at least with the rate we got from Priceline).

The staff specifically Claretta was great. I asked for two request, one requiring housekeeping and one requiring maintenance.

She went out of her way to hand deliver additional packs of coffee and a full cup of Starbucks.

She made sure maintenance took care of the safe issue by double checking to insure it had been fixed.

Thank you Clarette for an exceptional job.