Tumi

Last week I purchased a small, compact wheeled brief bag at the Tumi store in SeaTac. The sales staff was fantastic and the product exceeded my expectations. They also monogrammed my new luggage and the Tumi laptop bag I was carrying; truly outstanding customer service! Thank you!

I stopped in here randomly before my flight. I have the Tumi Alpha 2 but it was pretty packed so I wanted to see the difference between it and the Alpha 3. The staff was so nice. She explained all the features and it was an easy sale (Tumi is so great). Also she even let me move my stuff from the Alpha 2 over to the 3 and store my Alpha 2 in their storage area until I fly back home on Friday! She also updated the initials on my Alpha 2 for me. Awesome service.

The lady over there was slightly rude. She looked at people entering and their luggage before giving them her attention. We walked out right away.

Not much choice

Zero stars! Purchased a bag for my husband. I was told I could return or exchange any Tumi store in Minneapolis. This is not true! You need to deal with the Dufry Group in order to return. They do not respond. I’m stuck with a bag that I can’t use and no one will answer me. Do not purchase from this store unless you are 100% sure you do not want to return or exchange it. Tumi needs to do better. Dufry Group is a joke.

I will begin saying that I don’t know anything about brands in luggage..
On Friday February 10th around 8, 8:30 am I was traveling to Texas and my suitcase handle broke, so I was carrying my suitcase all over the airport I decided to go and check my luggage so I didn’t have to carry it. Well on my way to exit the checkpoint I saw the store with lots of suitcases and that made me so happy, so I got in there, where there we two oriental ladies “ very nice” ladies I taught at that moment willing to help me .
I asked them : Can I get the cheapest luggage that you have ?? They said oh yes , and grab a luggage and handed it to me, then I asked them ( I was very overwhelmed already due to the stress that crossing the checkpoint already causes plus the accident with my suitcase) so when I asked how much one lady said $79 dollars so to me that wasn’t cheap but it wasn’t that expensive specially to be inside the airport.. While I was putting my stuff in the new luggage I handed my debit card to one of the ladies, she took it to the register and charged me for the luggage, then they insisted that they would personalize it with my initials, I said no thank you,, they insisted and also said this: Is free of charge !
So to be nice to such a good ladies I accepted and they did put a plastic with my initials, but guess what they knew that but doing that by the time I find out about what they charged me $798 dollars for a small luggage wich I wasn’t going be able to return it because they did put those initials there so I couldn’t…..Well ladies you know? I lost $800 dollars, yes … But I pray karma make you both pay for being such evil people!!!
And I wish from the bottom of my heart that you and all your descendants have a horrible life forever …
Martha