The UPS Store

I usually never write reviews but I have to this time. The gentleman upfront was very kind a polite. He helped me with all my questions politely and had my package sent without an issue. Will be glad to stop here again!

Employee 178684 spent so much time packaging valuable, multiple boxes. Assuring me as she went along that these boxes would arrive safely. I had planned to travel & take gifts myself but am no longer able. Her attention to my packages & me is why I’ve been a customer for years. Her coworker handled every other customer quickly & effectively while she was tied up with me for an hour. True champion that guy.

The young man up front was very polite and helpful in regards to handling my package. Have experienced some interesting service from this location in the past, good to see things might be turning around.

Associates are friendly and very helpful. Store is clean and well-kept. They are well-stocked with supplies for needs that may arise.

Everyone in the store was super helpful and nice with everything I need done

Andrea, Gina, and Kristi do a great job! This location is always extremely busy and they are fast and do not miss a beat! They are extremely helpful and go the extra mile to help their customers. This is by far the best UPS store in Cincinnati!

always respectful and cheerful! very knowledgeable! I've been several times , morning and evening and everyone is always so helpful ! will continue to do business here ! thanks to the manager April for training and having great staff !

Store is always busy and staff if super friendly. Shipping and returns are always made easy and the staff very helpful and knowledgeable. They go the extra mile to package and make your wait go quickly when extremely busy. Definitely will be a return customer

Quick in, Quick out. Many convenient services are offered here..

I was greeted at the door, and there was no line in and out in less than 5 minutes

Amazing store!! They have been dealing with Covid professionally and work efficiently!! Don’t let these little bad reviews fool you. The people who leave unsatisfied need to understand that 1, we are STILL in a pandemic, 2 this store is INDEPENDENT/PRIVATELY OWNED/OPERATED so their policies and prices may differ from other UPS Stores across the country and I’ve seen many people come in with the mindset that they run/operate like other ups stores then get angry when the associate tells them they can’t take a certain item or ship something out or that they have to pay for packaging when their Amazon return is too large. It’s in the fine print people, read the terms before accepting!! Some items that are “Amazon Returns” require shipping if you want to get your refund from amazon!! .Furthermore, on a lighter note, The staff is amazing, they go out of their way to make sure you are satisfied, they are Efficient and are fast workers!!

Staff is always professional, friendly. Even when you have a problem package to send out, very helpful. From open to close always a good example of great employees for UPS!

Had to mail a package today and the lovely lady working from Australia was so pleasant!!! I believe she said her name was Rebecca. She was so friendly and welcoming when I entered the store such a pleasant change from most stores in today’s world. I’ll be doing all my shipping from your store if all of your staff are as friendly and courteous as Rebecca!!!!

By farrrrrr the best UPS location I've EVER been too! Fedex and the other UPS stores are jerks! I don't know why this one just makes my life easier. Will not go to another ups store.

Clean store and very helpful friendly staff

They were kind and very helpful!

Outstanding experience in sending packages international to India people were very professional and efficient in the store here as well as the delivery people in India. The manager Gaby in Hamilton does an outstanding job

Always very friendly and helpful

They are super quick and helpful. Today a young girl with grayish-blue hair went above and beyond to help me make a return that I was struggling with due to the wrong postal slip.

This store was so pleasant! They notarized and shipped my package quickly and with no issue! I will go back to that one any time over the one on Wessel!!