Direct Auto Insurance

Alicia Harrington is amazing. She made it very easy and simple process. She has great conversation. I Would definitely recommend as the service I received was impeccable and fast

My sister and I were looking for insurance for her new vehicle yesterday and decided to checkout Direct for a quote! Not only did they give us the best quote but Shirley the agent who helped us was very kind, professional and knowledgeable. She took the time to help us get the best deal for our needs. Anyone looking for Insurance, please check out Direct and speak with Ms. Shirley. We visited the WPB office on North Military Trail. Thank you again Ms. Shirley for helping my sister with her specific needs. 5 stars ⭐

Helpful staff, but also caring. That means the world to some us. She explained and made sure I understood. Thank you 😊

Had an issue with my policy and needed it to be resolved immediately. First agent that was out of the Deerfield said I needed to drive back to the Tallahassee to resolve. Hung up and said let me try again. Got ahold to an angel by the name of Shirley in the West Palm office and promised she would help resolve my issue. Not only did she resolved my issue, she followed up with me via email to show me that it was completed and taken care of. Customer service is the key. Thanks for being so professional and courteous.

I called Direct in Lake Worth, FL and was lucky to get Rich on the phone, he told me that he could help me over the phone... yay! He is a wonderful agent, I will be recommending him to others. I am very happy with him.

Alicia was very helpful and patient.

My situation is tough, I was driving around with no Insurance, for over three months. I had no knowledge of this, until I checked the status of the policy. (Pay your own bills) Kudos to Ms. Erica she got me back on track. Set me up with a new policy, and I was good to go. We interaction with me was very kind and understanding. She kept me calm and said a prayer for me (I needed it🤭) I will recommend this company to all that may need car insurance. They go above and beyond the call of duty. Thank you so much 🥰

Very friendly and informative and helpful thank you Shirley for all your help

With respect for his customer service. Thomas Wetzel

Lead Sales Agent
Thank you. His communicating and follow up on the policy makes me a satisfied customer.

Thomas Wetzel was most helpful in starting my policy for me. Very patient and didn't rush through the process. He is very kind and helpful. I'm so glad I switched to Direct.

The most helpful and responsive yet active agency I ever encountered. I speak with Thomas one of the agents there and boy I gotta say this man will go the extra mile to help me and my fiance out with getting our cars insured. There is nothing this guy cant help with. Helped get us the lowest rate possible, cant thank this man enough !!!

Shirley was very kind, polite, and helpful. She promptly answered every question and concerns I had.

Mr Thomas Wetzel was very helpful in getting me insurance that was at a fair price and I I am very appreciative with Direct Auto Insurance if you call Direct Auto ask for Thomas Wetzel he's your go-to guy

Hi Shirley thank you so much for help me understand everything above my policy very professional . I'm super happy Gracias muy bueno service amable placer conocerla gracias por cada details paso por paso I really appreciate it your help att JQ

My agent was very very helpful. I appreciate her for everything she did for me.

I was in the office today, and Thomas Wetzel was of great help fast, and easy for me,and if you need insurance its the place to go!!

I'm extremely satisfied with my experience. Thanks Alicia!

Rich was very professional and I couldn’t have asked for better! He did a phenomenal job!

Shirley houlse is the best agent ever...I'll deal with her a million times 💯💯

Spoke with Thomas over the phone, and was very impressed with his professionalism, friendliness, and efficiency with my issue.