Smarte Carte Inc

This is just a suggestion, I worked for more than a year at the airport and I just returned and there is a problem that has not disappeared since I started the first time and that is that most of the machines 95% do not give refunds to the people who They return the car, so it happens a lot that they do not feel motivated to take the car to a location to be reused. Many things are speculated, some say that they do not place the money but it is counted as given in the machines, they should check that. Other employees of your company also say that they do not give them the money, I do not know what the real reason is but I do know that since the clients did not feel motivated by this refund nor the airport employees who before, when there were some machines that did work, collaborated with They don't do the return now and their machines are used for free by airport customers and that I think harms you and no one does, so I suggest that you take permanent check and audit measures so that everything works as it should, machine reference number b30 Orlando International Airport MCO, by the way the refund form does not work, it is something strange, you fill out everything and send it and nothing happens, I think they raised the rental price, since 25 cents is nothing and clients who already had the previous experience of not receiving it will be difficult for them to try again, I suggest raising the refund to 50 cents and making all the machines work and your income results will improve significantly

This is for the Tampa Airport location. I had a cart the one of the Smarte carte employees took from me. He said that it wasn't my cart. I was 10 feet away. He assumed i was using it for work.

I return my cart and I didn’t get my quarter