CubeSmart Self Storage

I discovered CubeSmart Self Storage through a Google search for "storage comparison websites." CubeSmart is a clean, indoor, climate controlled (lessens damage/odors/mold from tempurature changes) storage facility with reasonable prices, a clean bathroom & one month of free storage. A "no brainer!" They were one of the closest facilities to me & also one of the least expensive ones overall, esp for indoor, climate controlled storage.
Fred, one of the managers & the new hire Chris, both in the Deer Park, NY location, were/are both funny & amazing customer service reps! As a former, successful retail manager for over a decade, I know about customer service & these guys delivered it with seemingly natural care & personality! They gave me a useful, informed & entertaining tour of the facility & made good suggestions for my rental needs.
I have access to the facility from 6 AM until 10 PM, which is great! My moving assistants noticed "the clean, nice smelling, temp controlled facility with a clean bathroom" before I could ask them thier opinions of it! Honestly, moving isn't fun, but CubeSmart made it easier with good customer service, reasonable prices, a nice facility & a updated app for payments, questions & general account maintenance. The service & facility speaks for itself. I highly recommend using CubeSmart Self Storage!

Such a smooth pleasant experience. Kind courteous staff! Very clean units, and fair pricing. Highly recommend

The Staff are pleasant and knowledgeable. The facility is kept clean. I feel safe when visiting my unit.

I went in with my husband yesterday to get a unit. Janelle was so great, made the process so easy for us. Couldn’t ask for a better location. Met some of our neighbors while inside, everyone was so friendly.

Staff was very knowledgeable and explained the rental process in a timely manner. They made the rental process easy and painless. Thanks again for a job well done 👍

I normally go there with no problems. Really had GO first, so stopped by the bathroom before I put things in my unit & the bathroom is locked...??? It's only 5:30pm and the storage is open until 10pm. Why is the bathroom locked??? Never been locked before. No sign or anything, just locked. I had to fly out of there quick & find a place to relieve myself. Waste of gas money, not going back today. 3 stars because staff is normally nice, not sure about this issue though and I hope it does mot continue. I will be calling management or corporate office.

Other than that I like the place and the units are nice and clean. The staff is polite and helpful.

Update - It's 10-9-23

The bathroom has been opened up about after 1.5 weeks that I put this review up and has not been locked since. Unfortunately people put extra garbage in their and someone keeps crapping black ish all over the toilet! 👏🏻👏🏿 to management woman who cleans the bathroom and removes the garbage. I added 1 ⭐ back for that.

As far as management (owner) reaching out to me, which I do appreciate, you do not need my unit numbers (as I have more than 1) or my contact info to keep the bathrooms open. An open bathroom is good for everyone. I thank you that they have been left open again and I added 1⭐ back. So 5 stars now.

Process to sign up and reserve was easy. Someone called to check in almost immediately after the reservation was placed to address any questions, etc. Easy enough to access unit. The locks provided were convenient.

Cubesmart just became my favorite place for storage. The facilities are clean the pricing is good and location is convenient. Jake helped me and he is super honest and customer oriented plus this guy knows his job wish every place had a Jake. Thank you for the honest and friendly service you gained a customer for life!

Customer service is an understatement. I dealt with someone name jake and he explained to me the process of renting a storage unit (because there's a first for everything I guess lol). I explained to him my situation and how I'm going toto need unit really soon. He broke down how much each unit holds and the pricing all while handling calls and other customers and didn't miss a beat in his ability to provide great service and information. Cheers to you guys for having such a good asset to your company. Thanks Jake I'll see you soon!!

I worked with Adrian at Cube Smart and WOW he was amazing. I had gone to another facility before here and the service was awful and it wasn’t nearly as clean. Adrian guided me through my options and made it all Very simple. This was a great experience! One less thing to stress about for our move!

Adrian is the best! This is my first time renting a storage unit and he has been so extremely helpful! (2022) Jake is wonderful, he is the go to guy for CubeSmart Deer Park. Extremely knowledgeable and easy to talk to. Great experience overall! (2023)

I was gathering prices from a few local storage facilities and I have to say cubesmart in deer park is by far the best experience I have had. I won't be moving for a few months but wanted to get a feel for pricing and how storage works and Jake really went above and beyond. They were extremely busy this morning but thay didn't stop Jake from taking his time to answer all of my questions and concerns I had. I can guarantee I will be coming back here when I am ready to rent.

Fred and Jeff helped me get situated with an outdoor storage facility and I kept my possessions there for 3 years with no issues whatsoever. They were always kind , professional and remembered me when I stopped in to check in on my storage. The location was always clean and kept up. I highly recommend this location for your storage needs. Thank guys. Chris Prevete

Jeff and Fred were fantastic with their customer service and finding me the right unit for my stuff. Great experience and friendly atmosphere, highly recommend!!!

Clean, climate controlled and reasonably priced. One time the nicest places around. I would definitely recommend this location. Personal is the greatest.

Your on site managers are wonderful. In Bethpage, Chris and Emily were particularly helpful.

100% Would Recommend!!! Why didn't I come here sooner?? Super easy, Clean, Fast, friendly and professional service. My entire experience was better than expected!

I find the customer service at the CubeSmart on Bayshore Road and Long Island Ave. to be top notch. The grounds and buildings are always clean as well.

Fast and easy service. Victoria was helpful with all the paperwork and so friendly. Excellent service! Would recommend to everyone!

Adrian was very knowledgeable for my questions and gave us full information about storage beside being very friendly and helpful. My fully commendation to him, thank you very much.