Curtis Lumber Co Inc

I had to call and place a pretty small order for some plywood and a couple of other things. I'm not experienced with construction / home improvement projects and could only share what someone had suggested I needed. Even though my order was pretty small, from start to finish, everyone I spoke to was friendly, helpful, knowledgeable, pointed me in the right direction and gave good advice. And then, they called me back to say that everything I needed was in stock at a closer store, and I had my delivery within 3 hours of placing the order. Completely satisfied with the entire experience.

I wana give these guys 100000 stars
What an experience of politeness & Humbleness
My truck delivery was at 7 am I reached around 1 am and was trying to park side of the the store because tHey had a gate when i parked on the side the Security guard came to me saw the paperwork and told me to get inside the yard told me to park at the designated place and showed me the building for 24 restrooms and wending machines
6.30 am the unloading team came knocked the door and took me to dock very very nice people hatts offfffff

Great selection of materials. Highly professional and knowledgeable staff

Only needed paint rollers.staff very help full .over yrs I bought buildings wire decking windows ordered on monday delivery when I wanted it cause I worked away very helpful and with good prices .every penny counts

First visit to the kitchen design center. We are off to a great start with Bob, our designer. They have so many cabinet options. I'll keep updating as we make progress.

Such an amazing and welcoming staff. Everyone is knowledgeable and willing to help. Best of all they love to help out all animals every year by hosting an adoption event!

The staff is excellent, very helpful, honest and knowledgeable. I would not be able to do this repair Had it not been for bills awesome customer service, and knowledge.I highly recommend the Sidney, New York store .Great job !

Excellent customer service, very knowledgeable pros at the pro desk. You get a better idea of what a product entails when working with them over the big box stores, a few of the guys working there are contractors themselves. Also when you call them you get a person right away, not a machine. A+

Great fantastic place for hardware and lumber. The staff is incredible I would absolutely recommend this place to others.

Has everything you need very professional sales associates

Haven't been here in ages and it is as wonderful as I remembered! Friendly and extremely helpful staff! When we couldn't find what we were looking for in the wood and trim section, they immediately came to the rescue and offered alternate ideas when we all still couldn't find it. Then from a different department, we found a ceiling treatment but no prices or brochures and long lines. We took the sample back to trim and mouldings and the Sarah S., the great employee (!) got the info she needed and will call us tomorrow with prices and details. Outstanding customer service!!

This is a full service lumber and hardware store
They have the only hardwood lumber in this area. Their prices are fair and the selection is good. The quality of most of the lumber is good to excellent.
The hardware selection is extensive and I have never been unable to find what I want.

Great place for all of your favorite building projects. lots of hands-on displays

I was looking for a particular shade of red and the young woman at the counter provided me with excellent service. She showed me alternatives, discussed the benefits of the particular paint, helped me chose a less expensive and more suitable brush, all with a caring disposition. I left with what I needed.Best customer service ever!

We bought most of our products from Curtis, when we did the remodel of an older home we bought. The service, and quality is second to none, and the employees are awesome to work with. Paige In home decor, and Mark Teressi, are spot on. Thank you all for such a wonderful experience!!

Excellent displays for every room in the house. If you're looking for ideas for just about any home project, stop in and talk to the friendly staff. The way they have all their design products is very impressive. Way better than home depot or lowes!

Highly recommend. We met with Maria to help plan our bathroom renovation. She instantly got our style and helped to show us a bunch of great options. They have a show room there with lots of options and samples. She was beyond helpful and can't wait to continue meeting with her to finalize our design.

Great selection of hardwoods and exotic woods. Prices range and some prices are decent and other things are overpriced. They have a small selection of exotic turning blanks, but they are overpriced. They also have a great selection of pine and construction lumber. They also have a small hardware store inside with hardware, paints, brushes, finished, etc. Parking is not hard to find and the staff are friendly.

Nice people and friendly, very helpful they help to untarp...
And unload it's fast process here.
Good location for truck drivers.
No overnight parking.

It's pricey but when you want to move on a project it's the place to go. My contractor gave me a list of things he needed for my screened-in porch project. A variety of pressure treated lumber, composite, even some trex. I tried for 3 hours to put this $2,000 order order together at the local box construction store. The 2x10s had to come from one place the 2x4s had to come for another place the 4x4s had to come from a third store but then finally they found one store where I could get everything but then they told me that they couldn't deliver these items I would have to go pick them up. We're talking 16 ft boards how am I going to get those into my Honda Accord. As the orders were put together and then reassembled at different places about a dozen charges appeared on my credit card and then disappeared as credits were given when the orders were canceled. It was getting to be a gigantic mess. And at the end of the day I still would have had to rent a truck and go pick the stuff up and carry it here myself. So I canceled everything at the box store. Every last single thing. I took the order fresh to Curtis and made a 5-minute phone call. The cost was about $200 more. Due to the size of the order there was no delivery charge. I did not have to rent a truck, I did not have to go get it myself, I did not have to assemble an order across four different stores.

And then there's the part where they know what they're doing. The staff have the expertise to help you figure out your order and get it right. One guy in the deck section spent 2 hours putting together the trex order for my outside deck, a separate project I have recently completed. At the box store I could just get a kid to come show me the samples and what they had in stock. They never even explained the different grades of Trex.

Anyhow if you are ever wondering how these stores survive in competition with the big box stores I think the answer is quality of the product, expertise of the staff, taking time to help customers, and making it all work in a timely manner. For some of us the agro of bumbling around a big box store and guessing what to buy just isn't worth it.