Sullivan Tire & Auto Service

Very professional and friendly staff. They always call before performing any services not requested by the customer. Very fast service as well. Overall great experience from scheduling an appointment to pickup.

Jeromy at the Salem NH Sullivan Tire, stepped up and researched and followed through with a warranty on tires that i purchased a week shy of a year at a different tire location (non Sullivan tire), He explained the issue , knowledge me in the born on date of tires and was able to get me a warranty replacement of a newer, better quality tire for a minor fraction of the cost of the tire. The tire place where the original tires where purchased was not going to cover a warranty or reimburse for even half the fraction that Jeromy was able to get from Goodyear. If it wasn't for Jeromy doing the footwork, and advising me, i would have had to pay for tires all over again, when the last ones were still a tread measurement of a 10, not sure what that means, i just know they were hardly worn. the new tires are great and i feel much safer knowing these are a much better safer tire. thank you Jeromy and team. I will be brining all my tire and auto needs to Sullivan.

Really enjoy seeing the Salem NH Team at Sullivan Tire. From Louis, whom always greets you with a smile, to Jeremy whom always takes time to say hi to me, and remember my name, to Sean the Supervisor, the team you got at that shop is awesome and should be the standard set for all your locations. Kudos to you Sullivan tire in Salem NH.

Jeremy at the Salem, NH site is so outstanding. He does everything he can to accommodate the customers. I now rely on Sullivan Tire for all my car's needs because of Jeremy. I can't speak highly enough about him. Always cordial, friendly and professional. I witnessed first hand how he handles a difficult customer and was so amazed by his professionalism and the way he kept his cool.

First time customer. Friendly staff, reasonable prices.

Both Shaun and Jeremy are great assets to your company. They are the reason I keep going back. All personnel do a great job, but the two up front keep everything moving, no stress and are willing to bend over backwards to help if you have an issue.

Excellent first people to work with when entering the Salem NH store.

Always great service and fast turn around. These guys go above and beyond.

This team at the Salem NH location are great!! For some reason no other company could balance these 20" Nissan rims correctly. I would have to go back 3 times and still a vibration. Not with Sullivan. First shot... Perfect! Trucks drives very smooth, zero vibration.
Thanks.

An honest tire and service center that only does the work needed, doesn't drive constant up charges, and tells the truth? Who would have believed it. Look no further, after coming here with our cars and watching how they consistently treat everyone honestly and fairly, I wouldn't go anyplace else.

John at the front desk was phenomenal! He was busy having several customers and handled each one, that I saw with complete professionalism. I am really impressed by his customer service skills, knowledge, and willingness to help. Even though I was not a current client and didn't have an appointment, John went above and beyond so that I could have my car fixed as soon as possible. He called multiple places and somehow made it work out. It occurs to me that John wouldn't have been able to go out of his way as he did without the support of the Sullivan Tire team. They're all doing great and earned another customer in me. Thank you John & Sullivan Tire!

On more than one occasion, these guys have saved me a bunch of money by alerting me to serious (not cost-effective to fix) problems with a vehicle, when some places would have just done the work I had requested and walked away. Last year they pointed me to a custom shop that could weld my exhaust, rather than selling me a whole new one. Do they get behind schedule sometimes? Sure, but I figure that's because they are going the extra mile for someone else like they have for me, so I don't mind.

WOW!! Great work and trustworthy!! Luis & CJ were VERY knowledgeable and helpful. They saved us LOTS of headaches!! Thanks guys!

Also… Jeremy, you’ve got our trust!

Sullivan Tire in Salem, NH really knows about customer service! I called on the Friday of Labor Day weekend, with just 20 minutes left until closing, and STILL Desiree went above and beyond for me. When they didn't have the right tires I needed, she called around to two other locations, found 2 in Manchester, had them shipped down to the Salem location, and arranged for them to be mounted on the Saturday of Labor Day weekend (even though all the appointment slots were taken). When I went into the store, Jeremy was just as accommodating! Both he and Desiree took a stressful situation, on a Holiday weekend, ironed it out for me, and made the whole thing a pleasant experience. Kudos to Sullivan Tire for employing people who know that making the customer happy is what it's all about!

Desiree was extremely pleasant and knowledgeable. She sent the General Manager to the warehouse to get a new tire to replace a damaged one on my vehicle. Sullivan staff goes above and beyond to help customer's. She didn't want me to drive with an unsafe donut spare on my car. More like a family atmosphere at the Salem location. Used Sullivan many times in the past. They take their time installing tires, so you don't have damaged/scratched wheels. Thank you.

Great attention to details & service and veterans discounts

Love, Love, Love Sullivan tire... just purchased 4 new tires and had them mounted. Shopped several dealers only to compare prices. No matter if it was more, I would still have used Sullivan. I paid for the mounting as well as a front end alignment. After my car was finished the manager of the Salem NH dealership explained that after checking the alignment that my car DID NOT need the additional $100 alignment. You gotta be kidding......in this day an age and especially in the automotive industry to find an HONEST person that not only did not try and upsell me but actually has integrity, SHOCKING. He could have easily told me that they did the alignment and showed me the report how it was OK but they didn't. The manager took time to actually explain about the tires and manufacturer who made them as well as the services associated with the new tire purchase. The mechanic came out and said he looked at several areas and found everything looked good underneath. My car is a 1992 honda accord with 304,000 miles. The Salem NH store did an outstanding job and I will continue to use them...Thanks for a great customer service experience. Love, Love, Love SULLIVAN.

I called a couple places & this one seemed the most knowledgeable. Fair pricing by comparison. Friendly staff inside. They called promptly to let me know my order arrived.

Hands down the best service I've had at any tire shop. Sean and Owen both were incredibly friendly and balanced a wheel/tire for me within 10 minutes of showing up, no appointment. Highly recommend.

Been coming here for years, even before I moved to Salem, and this place is awesome. Even with a busy schedule they work to fit me in and only provide the services I need while maintaining a safe and productive maintenance program for my vehicles. I trust this location with all of my vehicle maintenence needs.

Fantastic experience! This was my first time at this shop and I showed with a punctured tire. They were super busy, but they still took my jeep in right away and were super nice and professional. I would highly recommend and will definitely be back!