The Vacation Store & The Cruise Company

The ease of accessing services is fantastic! The knowledge professionalism of Lisa and her ability to match me with correct traveling agent is uncanny. Alicia was quick to respond- had 3 options to choose from and able to answer all questions patiently and thoroughly . She changed options as I added
Changed requests and still was
Friendly! In the end I was able to choose the
Flight Options- including
Cost- and car rental that worked best for me with financial package of my choice. I highly recommend Super vacation store for anyone looking for personable high quality services in travel
Planning.

We went to the Vacation Store with the hopes of booking a Mediterranean cruise, but due to the time of year, those weren't available for booking. Teri suggested that we try an AMA Waterways river cruise on The Rhine. We went with that and it was the PERFECT vacation. We didn't know anything about that type of trip, but Teri was with us every step of the way, making sure that we got the most out of our experience. We will definitely go back to see Teri again for our next trip - which may very well be another river cruise.

Tracy Cooper was our Agent and she was absolutely amazing. We had a full list of activities and special requests for our family vacation and she absolutely nailed them all. Vegas for two days and the Grand Canyon for three days. Helicopter ride, indoor skydiving, Hoover dam, Canyon Tours. It was amazing. Highly highly recommend Tracy and The Vacation Store!

This was a great experience. Kim was a wonder to work with, she was able to listen to what I was envisioning as a trip and was able to provide me with some great options. The Tranquility Bay Resort in Belize was amazing.

These guy's are wonderful. Erika was so very helpful and genuinely interested in making our cruise an unforgettable experience. Thank you, Erika.

Very helpful employees! They were able to assist in planning a family vacation!

Booked a cruise with them last summer. Feel like i could do everything they did with the cruise line directly. I knew the cruise line we wanted, where we wanted to go and the sail date. Mabe my expectations were unrealistic.
Just got back from the cruise a couple weeks ago, it was amazing!

I didn't go with this company because I was asked to leave my name and would get a call back. I wanted to talk to someone at my convince. Thanks.

Disappointed at best. Trip was nice but had some issues with tours and insurance that we purchased.. Gabby was to get back to us in reference and that is now close to month ago.
Feel like were forgotten at this point.
Might have to look elsewhere for travel in near future

If you can't help me, just say so. Stopped into The Vacation Store in late January to ask if they could help with planning portions of major European travel planned to start April 2020. Asking for something I know is a little different - not a cookie cutter organized tour or cruise. No one in the office at that time could help so they took my contact info. Got a call back on a Wed more than four weeks later. By then I had forgotten I had ever stopped in. Re-explained what I am looking for. Rep assured me she could for sure help with at least one portion -- a stop in Rome for up to a week. Plus, her colleague is an expert in Scotland/Ireland and could assist with itinerary for a week in Scotland. She committed to getting back to me by Monday. It is now a weeks and a half later and still no contact. I am not sure what services they actually provide, but planning accommodations and itinerary for Rome and Scotland apparently aren't it. And neither is following up in a timely manner.

This company is absolutely terrible. You might as well book the trip yourself. Make sure to check moths before you leave that they ACTUALLY booked the resort and flights you discussed because otherwise a week before you leave you will end up paying double what you thought to take the trip you planned. So disappointed with their customer service and professionalism. Don't waste your time or money.

Hire individuals who don't know cruise policies./rules. Booked a international cruise with large deposit a year in advance and told refundable if decided to cancel within certain timeframe. Never received full refund been working with the manager/owner for over a year and a half and he is still trying to tell me he is waiting on an answer from cruise line. Would definitely not recommend this travel agency!

The owner owes us a refund for prepaid gratuities and refuses to answer emails and calls. I would not recommend using them.

This company will not return phone calls or meet the terms of their travel contracts!

Screwed us over in several ways. Will never use them again!