HSBC Bank

My wife and I walked into this branch to do a wire transfer. Giscard helped us and was very knowledgeable and tentative to his job. We were in and out in 30 minutes , the experience was great!

I'm surprised to see negative ratings. I've been banking with HSBC for more than 20 years. When I go to the New Hyde Park branch the tellers and the customer service people at the desks are very helpful. As far as Naveen and Daveen I love them. I'll wait for one of them just because they've always given outstanding service and attention.

Associates couldn't be more helpful.

Edited review:
I recently changed my rating from a 1 to a 3 because of the second situation
Situation # 1:
In the handling of my fathers death, this branch never responded. Shame on you Jason Krieger. I was going to set up the estate account there since my fathers banking was with hsbc, but they literally never called us back after two attempts at reaching them. Having no time for incompetence, I took my business to another bank that happily took care of us the same day we called them. A simple returned phone call would prevent reviews and feelings like these.
Situation # 2:
When I went to close the account my Dad had there, the banker that met me at the door took care of the task for me expediciously and with kindness. She was a pro and handled all the document collection and check processing in a flash.
Great recovery HSBC.

I agree with other reviewers. It’s no longer a friendly bank . Employees hide in their office and you sit and wait until someone comes out. Maybe..,,, Then you wait again. If you do not have a business account or a million dollar savings. Do your banking somewhere else. I used to love this bank. Now ??? Meh 🫤

I went to do a simple money wire. I was assigned to an individual who showed absolutely the least bit of interest in helping me imaginable. No hello how are you, no smile, turned the monitor in my direction to prove a point instead of verbalizing. She was so incredibly rude, had absolutely zero social skills , no etiquette whatsoever, that I felt it was incredible that this individual was actually given a position to interact with the bank’s clientele. If I could give zero stars for effort I would.

This is the only HSBC in the area left and it is run by incompetent, rude, and nasty staff members, specifically the women. This place literally inspired me to switch my bank, that's how bad it is. So glad I will never have to step foot in here ever again.

Does anyone pick up a phone? There is not enough staff. I have over a half million in investments with HSBC and if this is the kind of service that I can expect, I will consolidate my investments with Merrill Lynch who seem to care about their customers.

It's now four hours later and still nobody picks up a phone. I already called Merrill Lynch. No excuse for this poor level of service.

The only thing that greets you, is a line to who knows where. I guess the line leads to tellers around the lobby corner.
No signage of any sort or bank personnel to direct you for anything.
Exactly the reason why this branch gets all the one stars. Please HSBC, sell this branch also if you cannot manage it properly.

This bank is terrible, not only did I drive here from an hour away for them to tell me that they will not cash a check for me that was written on their check to me (a contractor) and when I asked why they told me they don’t deal with people that don’t have an account with them. Then I told the lady ok then I want to open an account and she immediately shamed me saying I need 75,000 dollars to open up an account! this location is very unprofessional and it’s no wonder that all of their branches are closing all over the place I’m very unsatisfied and would advise anyone considering to open an account at HSBC to not bother as they obviously are not looking out for their clients, now I have to drive back to my customer and have them pay in cash I wish I could give less then a star!!!

They don’t answer the phone!

Such a disaster to bank with HSBC. The customer service is impossible!!! Every time that I call they put on hold for more than 15 minutes. I asked them to send me a new credit card four times already and I didn't receive one yet. The bankers don't give any diligent attention. Disgusting!!! Never ever again.

The branch is a disaster, but I think the main problem is HSBC. Everything is bad. Never had such a horrible experience as I've been having the last couple of years. 30 years in business, and nothing compares to the HSBC of today.

Be prepared. When you come to the HSBC at Lake Success be prepared to present several forms of identification. Be prepared to have your identity questioned by Naveen. Be prepared to have your integrity acosted by Praveen. Aside from the atms this isn't a branch to do quick business, particularly if this is your first time going. I would advise you save yourself the embarassment of dealing with HSBC at Lake Success' staff and keep to your home branch.

You should just stay away from HSBC in general if you have personal bank account. Their focus is on business accounts and not personal banking anymore. That is one of the reasons most of the branch offices don't open on Saturday. Not just this branch office, HSBC is just not a US oriented bank. I would stay away.

I went to talk to an officer. There was no one to receive you. I just sat there waiting and waiting. Most definitely a very terrible way to run any business.

This is the worst bank in the United States. He paid for the house once, but the second time he said not to come, and asked you to send it to pay by yourself.

I've been calling for over an hour - No one answers the phone here. How is this branch still operational???