AT&T Store

Been with AT&T for a few years now and this is the only location I go to.

Staff are always nice and helpful. I wasn’t in the store a half hour, and walked out with my new phone.

Thanks James for helping me and doing a great job!

We worked with Jadon over the last few days changing our phones and internet along with direct tv. He is honestly the best, helping us trouble shoot things that are we’re outside of any ATT changes. Ask for him when you go.

Matt was super helpful in finding two iPhones for me, one of which was to replace my husband's which had died. He heavily relies on his phone for work and needed a replacement right then and there. My phone had been slowly losing battery capacity so we needed 2 phones. Matt took the time to find the right fit and price for us, utilizing promotions. We ended up with two 13's (a big upgrade from our 8's!) and accessories. I really appreciate his time and care in explaining everything. He did an all-around fantastic job.

Jadon Duncan was super helpful with adjusting our plan to better fit our usage and also advising us on what phone upgrades were available to us. He went through all the details of the cellular plan, phone options, trade ins, and our new bill. Highly recommend working with Jadon.

Matt did a great job understanding what we needed and explained everything very well. He helped us get the best deals and never once made us feel bad for not knowing all the lingo.

Rachel was an amazing rep she deserves a raise! So patient and kind !!

Like other service jobs, the employees at this AT&T store must have to deal with many types of customers. Nice, confused, or angry customers. Customers that can make a day at the store enjoyable or frustrating.
At our trip to this store yesterday, there were two employees and one fill-in employee. They were all working and being very polite. Not one of them wasted time. Customers came in, were recognized, and entered into the system to be seen. The fill-in employee, Brent, went above and beyond to make sure customers were seen, heard, and happy. He worked the store like a great waiter on a busy day. Kudos, Brent, AT&T should be very pleased to have you on their payroll (and hopefully it shows!)

James Johnson was awesome! Nice guy, quick resolution to my iPhone issue! Thank you

Josh at this AT&T store did excellent service for us. We had difficulties logging into our new Direct TV account and we had spent hours on the phone with no solution. We finally went to this AT&T store and Josh walked us through all the steps and quickly solved our problem. Josh has the special talent to explain in an easy and practical way what seems complex to others.

We stopped at the AT&T store on Beltline near 28th Street and couldn't have been more happier with the top notch customer support given by Matt.

He not only efficiently facilitated our request for an International service add-on but also helped out with several requests including app problems, online payments and home phone questions.

He truly was incredible in his eagerness to seek resolutions; given to please; above board with his professionalism and provided us with any other invaluable assistance we requested.

After this very satisfactory encounter, we will certainly drive further out of our way to this location.

Matt and Kate were so helpful with my new phone upgrade.

I stopped into the AT&T store today bkuz I needed my watch plan to be synced with my phone number, as I am not tech savvy (54 yrs old). Jadon was the rep that assisted me. This young man was very professional, patient and most of all, VERY informative. The only complaint I have is that I couldn't give him 10 stars. Jadon is very deserving of 5 stars, Thank you for your excellent service Jadon.

Hakim,

The in store service is a large reason why I stay with At&t.
Walk in with a problem and 10 minutes later it was solved.

Jadon Duncan our customer rep. at the AT&T store was awesome and knowledgeable during our buy....He got me hooked up with a new Samsung A54 and my wife with a new Apple IPhone I14Plus upgrade AND two watches ALL for the same price we were paying prior per month. Jadon was patient with setting up all our new devices and made it a fun experience and kept us informed at every step of the process regarding billing and model selection specifics .Highly recommend .

Josh is the best worker I’ve seen at any att. He was helpful and saved me lots of money. He helped me get my new iPad, cable and Tv service and I just went in to trade in a phone. I didn’t know att offered all this and he educated me and saved me over $180 monthly on my cable and internet. The manager is also amazing, I just can’t remember her name but this location has a great team that really cares about their employees. I will make sure I always go to this location. They were quick to greet me and get all my needs taken care of

I had made a mess out of transferring my phone service bit I went into the store and they easily fixed it, even got me a discount!

James was phenomenal, 10/10 recommend his assistance if you visit this store! Professional, courteous, and lays everything out so it’s easy to understand, getting you straight to the point. James if I could give you a raise I would because you certainly deserve!

We could not have had a better experience with Jay! We had issues switching from our previous carrier to ATT. Jay demonstrated great composure, patience, and professionalism working through the hoops to arrive at our desired solution. My husband and I are already thrilled with our customer care at ATT!

What's more, Jay gave us options. And then followed with an explanation for each. For us it was part of the positive customer care. We did not feel as though we had to choose the first option presented us. In fact, Jay made it a point ease our uncertainties.

We left beyond satisfied and look forward to our new carrier and recommending Jay and ATT to our friends!

Jadon was really helpful. Normally kinda dread some experiences at other stores. Store is great. Staff was really helpful & easy to work with!

James Johnson is a rock star & deserves a raise! He has solved a huge mess made by phone reps that screwed up my entire account. Give the man a raise & a week off paid!