Shelby State Bank

I’ve banked with Shelby State Bank for over 40 years. However, early this spring we thought we would try a more national bank for options. After 2 months of back and forth, poor communication, and needing “more documents “ for the underwriter…they denied us. I’ve never had that process take 2 months. Here’s the good part… I stopped in and talked with Kayla on Thursday and together we came up with a plan to help us out in 24 hours. Thank you Kayla, Ken, and Vicky for taking care of us. (Note: please give them more time than I did. They pulled some strings to help us out!)

Friendly staff and the bank is only 8 minutes away from my home!!! Good bank to go too and when I need help I get assistant pretty well.

*when opening a savings account, I was not informed my account will be charged quarterly for $3 to receive statements in the mail. I don't mind email statements but it would of been nice if the small service fee was communicated to me. I don't see the fee schedule on the website either.

Very rude and arrogant staff...