Accredo Health Services

I received no help from Accredo nor Alliance, until one day a representative, Victoria from Accredo saw that my husband and I had called several times and that everyone was denying coverage for the specialty medicine. Victoria was very knowledgeable and experienced in assisting me with this medicine by informing Alliance that this medicine is covered by my husband's medical insurance. She told me to call Alliance again and that they should be able to help us now. She didn't have to help us because it was not with Accredo but Alliance was responsible for my husband's medicine, but she helped us anyway. Thank you Victoria. You are a blessing.

All the people who have given one star to this company must be abusing their medication; I do not understand as I have never dealt with a company as prompt or efficient as Accredo. You all are awesome

No problems

Prescription is an expensive one and must be shipped in a cooler. 4 years of experience with Accredo and most has been positive. The issues I have had were normally because Accredo required additional information, or recertification of the prescription. I have come very close to running out of my prescription a few times as a result of this Dr./Pharmacy communication, but has always been resolved with a couple phone calls. After resolved, Accredo has always made sure the prescription got to me before I was totally out.

Absolute incompetence all around if I could give negative stars I would. Customer service atrociously lacking. Unacceptably long processing times. They have made my condition worse. Not only do they fail to send medication on time, they have the gall to ask if I want to speak to a pharmacist about missing doses! No- I want to speak to their licensing board about shutting them down. I feel sorry for you if you are forced to use them. If you have a choice, stay far far away from them if you want to receive your medication.

Beware. Had to switch from CVS to Accredo because of change of insurance. You have to stay on top of them and try to navigate the chaotic systems and internal policies. For instance, they stopped a shipment because of some internal processing issues company wide. When they called me because of the issue they also had generic automated calls at the same time that were spamming me to answer a survey so I didn't know there was an issue until I ran out of medication. Turns out, they had to contact me in order to approve the new shipment date before shipping the product. They should have just shipped it because I had previously authorized the shipment. My life depends on this medication and this is unacceptable.

If I could give this pharmacy a 0 I would. Got switched to this incompetent pharmacy when my job switched insurances. I have to call them all the time because of some issue being related to my medication being stopped/ canceled. Most recently medication was stopped and when talking to customer care they admit the prescription is valid and has many refills left but are still insisting that the doctor call them for confirmation?? They don’t care about customers needs and I’m convinced they try to provide the most frustrating customer service to ensure you don’t call back. I absolutely despise this pharmacy and reading other reviews it sounds like the service they provide is lackluster across the board…. Avoid at all costs!

Wish I could give them zero stars. We've had to use a specialty pharmacy for years for my son's medication, and they are by far the WORST I've ever dealt with. Nothing is ever delivered on time, they do not return calls, and their customer service is severely lacking. I wish we never had to deal with them again, but unfortunately we don't have a choice due to our insurance. However, if given a choice, I would never choose Acreedo.

I am so lost for words I mean this is by far the worst company you can work for; I cannot believe the way they treat their agents the excuses they make to let you go or write you up and the hours they keep from your pay and all of a sudden remove holiday pay from employees who recently started employment, I'm beyond hurt and upset for how I was treated and I gave my all to work for them and treated every patient with care and compassion but that just wasn't enough, they overloaded themselves and didn't expect to have as many employees as they did and looked for any way or reason to let some go me who is a mother with toddler children to feed and keep a roof over there heads, but no who cares they sure didn't….. Super disappointed and will not ever recommend because your not allowed to be new and make mistakes they hold it against you from the start

Would give a zero if I could. Horrible. It's been over a month and still don't have my prescription. They have been giving me the run around for a month now. Would absolutely not recommend them to anyone

I never knew it was possible for a company to be so incompetent. Accredo has been one of my worst nightmares over the last year and a half. Every single person you speak with has a different answer, cannot answer, or give completely false information. From something as simple as adding the correct phone number to my account, from withdrawing unauthorized amounts from my bank, the nightmare never ends. I pray for the day I am able to get my medication through a different specialty pharmacy. If I could leave negative stars, I would. If you are given a choice, DO NOT USE THIS PHARMACY.

Absolute worst company we have ever dealt with! It's like having a second full time job just trying to obtain our child's medication and have the insurance billed correctly. We have no option but to use this garbage pharmacy because of our insurance. Do yourself a favor if you have the option and go somewhere else. We have missed weeks at a time of our daughter's medication because of their incompetence and inability to understand simple concepts of how the insurance policy works, even when it is spelled out to them. They chose to eat up the entire copay assistance card by charging thousand of dollars per month for our daughter's medication, instead of the $250 we would technically owe. Once they ripped through the card they refused to follow the insurance plan's program for filling specialty medications. They billed our insurance and were paid by our insurance, but refused to send the medication. These clowns play with the health of children trying to nickle and dime every chance they get. Even when the medication cost was covered by the copay card they still weren't capable of having her medication here when it was needed. In addition to that, we received multiple vials of this medication half full! A medication that costs thousands of dollars a month. This company needs to get it together......absolutely disgusting!

This is the worse company for prescriptions I have ever dealt with. Five and six calls to take care of anything for a prescription

Have been using them for few years and was pretty good until now. Suddenly it has become terrible; they are supposed to ship my refill but just unable to. Spent hours on phone listening to apologies but nobody has any clue what is wrong. Associates lack basic skills (highly trained in apologizing though). Leaders are also ineffective. They confirm issue is resolved but is not. Absolutely incompetent and unable to handle such situations. I cannot miss a single dose and have no clue what to do if they are unable to resolve this.

Horrible !!!! Every month I have to deal with them to try and get my order. Wish I didn’t have to use them. My health gets compromised because this company is so incompetent !! Shameful

I have had multiple ongoing issues with Accredo causing multiple (months long) delays in treatment because of not receiving medication. I have been told by Accredo that there are “issues” with my prior authorization from my insurance company or that my doctor’s office had not sent the correct prescription, etc. They always tell me it is my issue and I need to call my physician or insurance company. My doctor’s office and I have supplied them with the necessary paperwork showing that my PA was approved by my insurance and the prescription from my provider’s office has been sent and received by Accredo. I am on the phone with them daily. I have had multiple times been told that my medication has been set up to ship and Accredo has accepted payment for this. They have never been able to get a tracking number from them. I have been given delivery dates multiple times only for the day to come and pass without receiving my medication. For a business that is supposed to provide specialized customer service they seem to have zero interest in providing critical medication to patients who need it. I wish I could give them a zero for a rating and not a 1 star. I have made complaints to my insurance company and asked to be able to use a different specialty pharmacy

Absolutely horrible experience. My husband's job switched insurance providers and now I have to work with Accredo to fill my son's prescription. My son has now been without medicine for 2.5 weeks with no end in sight. They come up with a new issue every time I call in. Also, they ask "How many doses do you have on hand?" every single time I call, even after looking up my account. It's hard to explain how infuriating it is to have to repeat every day "Zero! My son has no medicine!"

I would change jobs and change health insurance providers happily if it meant I didn't have to deal with this incompetent company anymore. Just the worst. Apparently I have to leave at least one star to post this review, but really, zero stars. Constant issues with filling my prescription. Treatment has been late because they're unorganized and confused.

I HATE this pharmacy! Absolutely HATE this pharmacy😡🤬🤬😡🤬🤬😡! Insurance company forces me to use this pharmacy and it’s a nightmare! They say they will ship medication…LIES LIES LIES!!! They say they will bill secondary insurance…more LIESSS!!! Please SHUT them DOWN!