Holiday Inn Express New York City - Chelsea, an IHG Hotel

Great value for a decent sized room for NYC with comfy clean bed and linens made this a comfortable stay. Breakfast had a lot of choices including a hot breakfast with eggs etc... and many pastries, fruit and yoghurt. The location was not in the very nicest section of Chelsea but just fine and was close to a couple of subway stations which made it easy to get around. Free water bottles at the front desk and helpful staff. That was our experience. A bit smaller than the normal Holiday Inn Express but well designed. Overall recommend and would stay there again.

The hotel was great for the price. I only gave it 4 stars because it was so small for 4 people. Otherwise, it was clean, had all the toiletries, and amenities we wanted. Breakfast had a nice selection that included hot and cold good and varied by the day. The hotel was within walking distance of so many places as well. Would def stay her again!

don’t think twice. first off, excellent location- right next to msg (we went to a game and going back to hotel was a 3 min walk) and penn station (hub for basically all transportation you need) and such a calm street at the same time. half an hour walk to the times square and 15 to all midtown landmarks.

second, the rooms a bit small maybe; but super comfy beds, very very clean- people super kind. helped with any questions we had. the breakfast was good- cinnamon rolls is a highlight.

really, nothing to complain. i’m coming back here for my next visit, for sure.

I'm drafting a unique review ahead of my stay at the Chelsea Holiday Inn, and I must give a huge shoutout to Erika from customer service at Chelsea Holiday Inn.

We had a reservation mix-up on our end with the booking agency for a conference, and I spent two days trying to sort it out.

IHG made every effort to resolve the triple booking, and the customer service has been exceptional so far.

However, it was Erika from the IHG membership team at Chelsea who really went above and beyond. Despite being disconnected several times due to poor cell phone reception, Erika called me multiple times to help resolve the issue. She was incredibly friendly, attentive, and ultimately resolved the problem.

I will be adding an additional review of our actual stay once it's completed, but so far, everything looks promising.

Some friends and I stayed in Jan. 2024, and it was a very pleasurable stay. The room came with free snacks, and the breakfast offered a variety of items. The staff was very friendly and offered complimentary water.

La excelente atención de Richard Berry y todo el maravilloso team del hotel, nos hicieron pasar una semana fantástica en NY. Recommend this hotel 100%, you don’t forget the experience. The breakfast, the rooms, the bed, the quality of staff it’s amazing. Thanks a lot! We will come back soon.

Stayed here for 3 nights the past week and it exceeded my expectations. The ease of checking in and the friendliness of the staff was excellent. This was one of the cheaper places when we booked and offered free breakfast so we thought maybe it wouldn't be as nice. The rooms were small but great for the two of us. The furniture and bathrooms were NOT super outdated, CLEAN
and everything worked just fine. The breakfast was a high point. Nice spread/variety of food and drinks. Fell in love with their cinnamon rolls! If I had to say anything negative, it would just be that they didn't have hand sanitizing stations available to use by the breakfast buffet. In this day of COVID there should be a place to sanitize, especially after touching elevator buttons. We also saw quite of few people coming in off the streets to grab breakfast so sanitizing stations would be a good idea. Location was great. Subway station right around the corner. Penn station was a 5 minute walk.

Very friendly staff. Extremely good location, when you are visiting Manhatten. Nice breakfast, although the restaurant seating space does not equal the number of guests. Rooms are tight, but in generally good conditions. Especially the beds are small (140cm wide) for two grown up men (we were 3 persons sharing 1 room). I'd go for the same hotel next time I'll visit NYC, so I hereby send my best recommendations

We had an amazing stay here last week. Location is amazing, rooms were clean and sized adequately for NY hotel rooms. I was a little nervous after reading some negative reviews but our stay was a very positive one.

Super every thing compare to price, front desk service breakfast everything.
you get hipnhop bus, subway stations muslims food every thing near by.

Great location- near subway and food options. Helpful staff and good breakfast to start the day. It was quite at night. Rooms are small but for nyc that is typical . We were a family of 4 and stayed for 5 nights without problem

Very good location close to the subway. Nice hotel terrace to sit outside in the evening. The breakfast room is a bit too small for the many hotel guests, we sometimes had to sit outside. The room was small, but served its purpose. Conclusion: For the location and including breakfast, the price was perfectly fine.

Excellent location if you’re planning on going to Madison Square Gardens for any event. The area seems clean and safe. Rooms are decent size and clean. The staff are helpful, friendly and hard working (especially the lady at the breakfast station). I had an issue with the safe in my room (low batteries) and maintenance fixed it within the hour of calling them. I’ve stayed in NYC a few times and would definitely stay here again if I was attending anything in this area. Breakfast is included and you can drop by the desk and grab two bottles of water per day. Get to breakfast early as seating is limited and tight.

Anna and her team provided a truly first class customer service experience for us - wow!!!

My wife and I stayed here in November of 2022 as we were attending a concert at Madison Square Garden.

This hotel is located in a great spot, a 2-3 minute walk from Madison Square Garden but far enough away to avoid the crowds.

We arrived a little early but there was a room ready for us and they got us checked in quickly. When we were leaving, we had some issues with our plane being delayed later than originally planned so they were kind enough to provide a late check out as well.

Each time we came and went, Anna or another staff member made sure to greet us and ask if there was anything else we needed.

The breakfast each morning was great and the room was just what we needed: a big bed and not much else. While the room was small, we enjoyed it as we really just wanted a king sized bed and didn't need all the extra room.

Highly recommend this spot, especially if you're attending anything at Madison Square Garden or close by!

I can’t recommend this hotel enough. We rode Amtrak in from out of state and had a short (5-10 min) walk to the hotel from Penn Station. There’s also another subway station within easy walking distance. The hotel was clean and the rooms fairly quiet. The bed was comfortable. The staff were very nice and friendly. The breakfast was phenomenal. It wasn’t just sugary pastries. No, it was lots of substantial food as well: eggs, bacon, sausage, and fresh fruit. I got this reservation for a wonderful price after New Year, and am so glad we stayed here.

Very clean and quiet. We were in room 1517 and there wasn't any view, BUT it was super quiet. The beds were so comfortable and breakfast each day was good! Also, EVERYDAY the room was freshened up. Beds made, garbage taken, new towels and toiletries. So clean! Great stay! Staff was all super nice too

The staff was friendly, the location was excellent for what we were in town for, the room was clean and tended to everyday.

I live in New York City but I stayed here for a week while work was being done on my own apartment. This hotel is awesome and I would definitely stay here again or recommend it to family.

The hotel is centrally located and has all the amenities you need. The price was very reasonable for what you get compared to other hotels in the area. NYC can be a tough place to live but the front desk folks are sooo friendly, always cheering you up and going out of their way for your requests - I felt like family the entire time I stayed here.

This hotel is ideally located near to Times Square and Madison square garden and all the shopping and restaurants. The room was very clean, beds soft and check in was fast. There is not a lot to do at the hotel but I was in New York so I did not spend much time in the room.

We where very impressed with your hotel. The location was great! Room are clean and breakfast was good and always well stocked. The staff was wonderful and made you feel welcomed. This was our first trip to NYC. We plan on visiting again. We will staying with you again. We really enjoyed sitting outside on the patio visiting with other guests!