Bob Tomes Ford Service Center

My wife and I recently purchased an Expedition from a different dealership that broke down during the first week of ownership. We've used Bob Tomes to service our other vehicles for years, so we brought the Expedition there to get looked at. Our Advisor Casey was quickly able to diagnose the issue, locate replacement parts and get the vehicle back up and running.
Having just purchased the vehicle the original dealer agreed to covering repairs until it came time to pay the bill. This is where Casey really went above and beyond for us fighting to get everything covered with $0 out of pocket. After a lot of back and forth he was able to do just that.

We are very grateful for Casey and happy with the level of service provided by Bob0 Tomes. We will continue to come back for all of our vehicle needs.

Took my vehicle in for some safety recalls and a state inspection. Mike, my service Manager was excellent. They provide shuttle service, my driver, cannot recall her name was a pleasure to chat with. My car was done within a few hours and was was very pleased.

Bob Tomes Ford is everything that you expect from a great dealership. The service manager and team are exceptional and will to help you in anyway.
As for their Collision Center, it’s top notch and agin I was treated not as a number but as a life long friend.
Need I say more! Kudos to the Tomes employees!

Best place for servicing my truck. Had something making a lot of noise following a service appointment and they saw me immediately and fixed. Great customer service!

Can't say enough good things about the service department here. Austin is my go-to service advisor, and he always gets my truck in and out quickly and efficiently. He is knowledgeable and cares about his customers! This place is well-run, and the advisors are honest and dependable. I would recommend them to anyone!! It is always a 5-star experience when I go to get work done on my truck.

Bob Tomes pre-owned dealership was easy to work with and very helpful. Was able to even work out the price over text. Keighly Reynolds was such a laid back and helpful sales rep. Easiest truck buying process I’ve been through.

We recently used this service department and the experience was very good. Brodie was my service advisor and I want to thank him because he really kept us informed of where we were and the process and what needed to be completed to fix our car. John the service manager went above and beyond by contacting us directly and making sure that all the operations were done in a timely manner. I'm extremely grateful for their assistance and would recommend this service department to anyone in need of repairs.

Excellent service experience. I had to take my mustang in because it was making a weird noise, they had to keep my car for a while and gave me a really nice F150 as a courtesy. They ended up finding and fixing the noise and we're extremely reasonable with the pricing.

I am pleased to have Austin as my service Rep. He has been very helpful, and exceeded my expectations when requiring service..

This is my third Ford and I think the customer service is excellent. They are friendly, accomodating and take my concerns seriously. I’ve used both the body shop, auto service/repair and purchased and leased several cars through them as well. I always receive outstanding customer service from the entire staff at Bob Tomes Ford. Also, they they have supported events in our community for the local high school band and FFA.

Mike Pace has been my go to guy for anything related to keeping my truck running. Bob Tomes Service has been doing a great job navigating the parts market post pandemic. Everyone I've spoken to has been helpful and upbeat. Keep up the great work, friends!

John Buscema was my salesperson and he was extremely helpful while I was purchasing my first vehicle. He was very patient and transparent with me while I was trying to figure out what I wanted. John’s team lead Michael Moreno was also very helpful with answering any questions I had. I highly recommend using John or Michael if you’re in the market for a car - cannot recommend them enough!

Brodie in the service department did a top-notch job helping me with a service issue and a couple of recalls on my F150. He clearly described the issues and kept me in the loop along the way as the issue was diagnosed, parts were ordered and the coolant system was ultimately fixed. Highly recommend!

Update 2/14/23: Had my first scheduled maintenance done on my F150. Dane in the service department was honest and professional and got the truck in and out quickly. Even pointed out that I had FordPass points to use which resulted in free service. I continue to highly recommend and will be returning for the next scheduled service. Thanks!

Took my truck at the last minute for a emergency fix, Ivan Perez got me in and took care of the issue. The service he provided was honest and explained the fix. Will definitely be bringing my truck again for future service.

Wow. Austin at Bob Tomes was great. Greeted me immediately as I walked in the service center. Took the time to hook up his scanner and help me understand few engine codes. Gave me confidence that they can get it done quick. Austin called to update me twice while it was in service and what they had found. Advised me it was under warranty. On the fifth day Austin called to let me know it was ready. From beginning to end Austin made sure I was updated and responded to my emails imminently. He will be my service advisor moving forward. Awesome facility as well. Clean and friendly.

Tru was very knowledgeable and helpful with my service. I will definitely use Bob Tomes again

I called yesterday for Parts Department & spoke with Chris who was so patient and helpful while I vented about my car and it's issues..he told me all I needed to know about the possible parts I may need. Then he transferred me to Mike, who was just as amazing as I was super stressed about not having a car & my frustration with the current situation. Today I got a car secured & I thought he was the greatest but he said props needed were for Tessa and she was the Rockstar that made it happen. I cannot express my gratitude enough for the staff here!! Thank you!!

Just had my 10k service performed on the 2022 Camry SE that I purchased from Bob Tomes Ford a month ago. Everything went smoothly and quickly. Thanks Beau. Great job as always.

Jeff French always does a great job providing fast & efficient service. Jeff offers timely updates, explains & shows any concerns which aids in making an informed decision.

Mr. Roland was exceptional from the start. Our AC broke. After dropping the car off, Mr. Roland called us to explain the problem and how much it would cost to have it fixed. When we arrived to pick up the car, Mr. Roland was present to walk us through the process, he explained what they had fixed and explained the warranty terms. Great customer service! Great communication! Thank you Mr. Roland! I’m a customer for life!