Happy State Bank

I just want to share that this is a great bank to trust. I had just lost my card and had to replace it and with the bank being short staffed I was able to get me a new card the day of. Raul and Shawna are excellent at what they do. Shawna was very professional and walked me through the steps on the phone. Very courteous about it we needing any additional help and would like a bottle of water for our wait once we arrived to the location. Once the card was in progress I went to finish my request with Raul. Raul explained the steps of how they get a new o”card and within 2 minutes my card was completed as he helped other customers in the drive through. This staff truly cares about their performance and their customer experience.

The tellers are very friendly!! Jordan is awesome and quick, & Brianna is very sweet. Raul the branch manager is helpful, and super welcoming. I do not know the rest of the staff at the Abilene branch, but they always have a smile when I come in. I recommend this bank to everyone in the area because it rocks!

We have been doing business with Happy State Bank for over a decade and the Abilene branch since it opened. Their customer service is unprecedented and everyone is always willing to go the extra mile and do it happily. Never had a problem with phone service, they recognize my voice and know my name. Thanks Happy Abilene!!

Been banking with Happy for 3 years and the Abilene location for 2 of those years! Everyone is so nice And professional but very friendly. It's very nice to walk in, even with all my kids and everyone is so polite to them as well.

Very friendly my clothes were not really clean an I was treated like a long time customer

Raul is good

They are super nice folks, very helpful, but since they a part of a larger corporation now you got to go through nine kinds of hell to apply for a loan. Prior to that, even with a not so great credit score, you could fill out the p-work, they would look it over (Signature loan) and send you to the cashier to pick up your three grand or get a cashiers check. So, the good ol, boy element is gone, replaced with uncaring businessmen at some headquarters just west of hell.

The service in person is great, but the service on the phone is terrible. Took almost 10 mins on hold to finally talk to someone.

The one in Abilene tx closes at 5 not 6. Since it merged with centennial my Walmart pay doesn't work. The mobile deposit doesn't work either. I need to change banks.