The Service Department Inc

These guys are fantastic! I was moving from Virginia to California and had a horrible oil change in VA the day before. They were able to fix the issue and clean up my engine in no time to get me back on my way. Super friendly and helpful! I would make them my go-to service station if I lived in the area. They didn’t ask for a review, I felt the need to go out of my way to submit one.

From an oil change or to a new engine I would trust Carrie and the rest of the team with my car fully! Carrie is so kind and really knows her stuff! I know my car is always in good hands with this team 🙌🏼

These folks are honest, they do good work and are reasonably priced. Honestly, they could tell me that my car needs all kinds of repairs and I would believe them but they don't do that. I highly recommend them

While we never enjoy sizeable repair bills for our old car, we couldn't be happier to have found The Service Department to take care of them. The staff is knowledgeable, very communicative, and deliver great results! I only wish I had found them years ago.

This is my 2nd time for service. If theres a rate 10 probably I will give to this service. I would like to say thank you to Ms. Carrie and the mechanics for doing the job for my car. 100% recommended.

Finally found a first class garage in Hillsborough! They are awesome! Totally satisfied with the quality of work and will let my friends too!

This was my first visit, but need a repair on my 2010 Chevy pickup. Carrie worked patiently . with me to find the best value on the parts I needed. They seem to do quality work with timely service. Be sure to call ahead for an appointment, they stay busy so you are assured they will do the work as promised.

If you have a Ford, amd even if you don’t, and you need you need your car or truck serviced, this is THE place to go. From oil changes to full engine rebuilds, tires, alignments, suspension work, transmission work, they can do it ALL. They do it right the first time, all reasonably priced. They are highly trained and have all the expertise to make good things happen for your ride. Best service in the Triangle. Worth the drive even if you’re not close by.

I’ve been taking my cars here for a handful of years now and highly recommend coming here. They’ve done everything from a simple state inspection to brakes and suspension work and I’ve always left happy. The crew at this establishment does thorough and honest work and have installed both OEM and aftermarket parts I’ve supplied for my cars with no issues. I have sent a couple friends here to get work done and they have had great experiences as well. In addition, Carrie and Whitney possess a wealth of knowledge and are genuinely helpful and friendly.

I have delt with Kari at the Service Dept in
Hillsborough for years and I
wanted to give them the
thanks they have certainly
earned from me. They have always not just gotten my repairs done quickly but they have also been the best in price by far. They have always
practiced their business with full transparency on what was
needed or not needed and their
recommendations Have
always been on point with the
least cost effective way
possible for me. They really do
keep MY best interest as their top priority. I Just wanted to spread the word that there are still honest businesses out there to deal with. Thanks again Kari to you and the service dept team.
Tim Roberson

I've been taking my Ford to The Service Department for the last couple of years and I'm very happy with their service. I recently got an oil change. I set an appointment and was there a few minutes ahead of time. The staff greeted me and they took my car back right on time. I waited in the clean and comfortable waiting area and 20 minutes later they had completed a professional job and I was on my way! That's customer service. I've had large repairs and small and I've never been disappointed. I highly recommend The Service Department. *2021 Update - Two cars later. Still great service. Honest, dependable, friendly. Highly recommend! *2023 Update - ditto. Love the staff, the service, and the reasonable prices.

Thank goodness for The Service Department. They have kept my 2002 Saturn running extremely smooth for years which is better than the new cars with all their digital instrumentation and loud turbo noise. Hillsborough NC is lucky to have this team.

Knowledgable and friendly staff (Carrie is the best). quality and fast service. Fair pricing. I was quoted 436 dollars for the work these folks did for 350, so they saved me 86 dollars. These mechanics are a great choice.

Easy to work with, fair pricing, and just nice people. I've always felt good about the work I've got done here and have been using for several years now. Have had larger service like drilling out engine bolts, and just basic oil changes and never had a problem.

As usual I had a good experience. Carrie was friendly and kept me informed about the repair. The technician was able to determine the cause of the noise and the suggested fix was affordable and accurate.

Wonderful staff! They do excellent, timely work at a reasonable price. There can be a bit of a wait for an appointment, but that’s a testament to the quality of their work that everyone goes to them. Highly recommended!

The Service Department has been our wonderful go-to place for 14 years now. Never failed us yet! They treat customers like family (in a good way), are always friendly and pleasant and I trust their honesty completely. They work hard on keeping prices as low as possible, keep you informed on what your options are and they just go the extra mile for their customers. I fully appreciate having somewhere like this to go to in this day and age where we have to worry about scammers!

My brakes were squealing in reverse. Two dealerships said that there was no problem. Just one trip to The Service Department resulted in quiet brakes. I'm really impressed with the demeanor of the staff, and their ability to be problem solvers.

I'll complete this review after this 3rd visit is resolved. Long story short..roughly $3,000 in repairs 1st go round, 2nd go round a warranty they offered covered all but around $600 to fix (refix same ussue). 3rd trip...currently still there while they try to identify source of the issue to decide if they will fix or I'll be responsible for another roughly $3,000. Again, all the same problem (all within 12 mos on a 2016 Chevrolet). I am not close to the area, so had very little options other than using these folks and didn't do any research prior. I'll update, in detail, specifics, cost, etc and rate my experience after this last experience.

Ok, after this above I would take all my cars here! Absolutely phenomenal

Great service! Honest and reliable!