Fifth Third Bank & ATM

Excellent customer service. I needed a paper notarized. The bank was very crowded. George seen I was wanting a while so came out from his office and notarized a paper while he was in the middle of something. Thank you George for the great service and your polite demeanor. You definitely know customer service

I have to say I've been to many Fifth Third branches in my time, but this location stands out above all others and it's not the location that makes it so unique. There are 2 women at this location who make the experience worth the travel. The level of professionalism and attentiveness they demonstrate go above and beyond an average customer experience! Dulcemaria and Jennifer are truly great at what they do, and they are intentional about building customer relations. They are sharp, experienced, and honest to a fault. I always feel at home since they create a welcoming atmosphere and I always leave feeling more confident in my financial decisions. I couldn't be more grateful for the experiences they helped create. Thank you, Dulce, thank you Jennifer, and Thank you Fifth Third!

I went to Fifth Third Bank (Sanford Location) to open a new account. I had heard some good things from a couple of my co workers after Fifth Third came to my job to explain their services. As soon as I walked in I was greeted by DulceMaria Marrero Lopez who welcomed me with a smile into her office. We talked about what I was looking for and she gave me various options. I left out with what I wanted. She did not disappoint. I felt very at ease and I didn't feel rushed. She made sure I had her number in case I needed to ask questions later.
Here it is a couple weeks later and she called me to make sure I had received my cards and made sure they were activated. She reassured me that if there's anything I need, feel free to contact her anytime. I definitely would recommend DulceMaria for your banking needs.

We are so grateful to George at the Sanford Location.
We experienced outstanding customer service
( above and beyond working after hours to accommodate us) and George delivered everything he promised. He made me feel like a person and not a number. We will be moving our business accounts over as the customer service here far exceeds Wells Fargo and Bank of America!

What a Great Bank! They call you to make sure everything is fine with your account. They can set up weekly, monthly text balances. Everyone is so FRIENDLY with no pressure and sign -up Incentives are Excellent. Glad I'm a customer!!

This is a great location. The staff is always willing to go the extra mile and do what they can. Compared to Bank of America, they are very caring and have better products.

Lots of the reviews talk about waiting. If I need something important, I will call and make an appointment. Otherwise, you might have to wait. This is true about anywhere you go.

Always has outstanding service and professional interaction with the staff 👏

Opened an account this afternoon. Excellent customer service! Staff was friendly, helpful and offered great advice!!

Great bank (for non-financial products or securities) they impress with customer advocate services.

Great Group of Employees!

Great bank, but they need more customer friendly hours. They close at 5 everyday and no Saturdays. I don't know about the rest of you, but it's impossible to get anything done when you work those same hours. They should be open till 12 on Saturdays or something.

ATM working

Need more customer friendly hours!!! Whenever the time comes that I have to withdraw my rent money I always dread it because I have to rush when I get out of work to make it to the bank. I leave at 4 and 5th/3rd closes at 5, which is fine, but the problem is, they're not even open on Saturdays! If sometimes I have a problem making it to the bank, I can't even imagine how difficult it must be for someone that leaves work later than me.

Employees are nice don't get me wrong but very I'll informed and I just haven't been thrilled with the bank as a whole. Called and asked if a notary was in and was directed to lake Mary branch and there wasn't one they're either. Frustrated I wasted so much time. Again, people are nice just not a fan of the services.

I came down to Florida with 120,000 cashier check from the sale of my home. I was told after depositing it that I would have to wait 5 days to collect 10% of the check. I believe that a cashier's check was Cash, after talking to someone in the banking industry, I learned later that all they had to do was call my bank out of state and the funds will be readily available. Fifth third didn't care if I had any money up front, even though a cashier's check Matt that you had cash readily available