Pollo Tropical

Consistently good, fresh, always gives a generous amount of sauce and the ladies at the window are very kind. It is very busy but they keep the food coming and you do not have to wait long to get what you ordered. YES at any fast food/window they can make mistakes, just check your order before you roll away. I have caught mistakes in the past but they quickly rectified it. The only true complaint is that the chain no longer carries the Balsamic Tomatoes :( Loved them.

I love their pork and get a large container at a good price. They also offer senior discounts which helps in todays economy.

Update we went back a couple weeks ago. They gave us a container half the size and the manager on duty tried to tell me it was the same amount. It is possible they have reduced the portion size. But I did not appreciate the manager trying to play me for an idiot. And I won't pay the same price for half the amount. *Company the original good deal was the green container the "new" was short white container.

Always a long line here. But service is decent when they are busy. Sometimes they forget the sauces. Food is good for the price.

This is a fast food restaurant. They cook thousands of whole chicken daily and have an open kitchen. Its best known for their "tropi chop" and other chicken dishes. This place has great prices, serves fast, and is the most flavorful, healthy fast food restaurant ever. They also have pork and many other options to choose from. Don't forget to ask for side sauces they have plenty.

I would like to think of them as a Hispanic version of Boston Market. Can't really call them fast food but your not waited on either. Fresh hot food with lots of Caribbean flavors.

Best crispy chicken I may have ever tasted. Yellow rice with veggies is good too. Chicken was fried while I was at the window and was very fresh and hot, made the whole car smell amazing I could barely wait til I got home to eat it.

Came down from South Carolina. Had to make sure I ate at Pollo Tropical. It's still delicious. 😋

Ordered through the drive thru. Jamorris (probably spelled that wrong, i apologize!) was very nice and attentive and repeated my order back to me to ensure it was correct since it was a large order. The drive thru moved fairly quickly and I received all my items. The employee at the window was very nice as well, I completely forgot to ask for sauces but she asked me if I wanted any before I drove off so that was appreciated. Great job!

Very great service through the drive through

I didn't wait long for my food, customer service was great, it was prepared correctly and it was absolutely delish!!!!

Staff are courteous, friendly and efficient. The food is tasty and nutritious.

can drive through be faster now besides everything is good

Pollo is always a great choice at any time of day, and the staff is attentive.

We went for two trappy tops. It came to 1539. I gave him 1540. He owed me a penny this is through the drive-thru. He didn't say anything about not having pennies nothing like that he didn't give us the penny when I asked him for the penny. He went into someone's purse beside the registered. And pulled out a penny so this person this man that is working the register not giving back the correct change that means his tail will be over and he is collecting this y'all need to check into this man. Because this is actually considered as stealing but besides that that food is always fabulous and any other back drive-thru cashier has been fabulous check this man out.

I saw an advert for this dish in the store " ropa veiera", I'm sure that I've mangled the name, but it was sooo good, so filling, so what I needed that I still am amazed and looking forward to going for another.

I am from Miami. I was in the are visiting family so me and son stopped by for food This is my second time inside of Pollo Tropical. This time was the best experience. Every friendly staff and helpful. Had a problem with my order after paying and the young lady was so helpful. Thank you for great customer service.

Best restaurant chain in the country.
It really has no direct competition.

Good combination of Bahamian, Cuban, and Southern food. Good food, good price, rapid service.

The company is obviously managed by people with experience in the food and customer service business.

Great Guava Limonade 🫶 so delicious

Tonia was an absolute joy to interact with. She exceeded all of my expectations with her warm, wonderful personality a s great customer service. Thank you Tonia for being so awesome! People like you really make a positive difference in this world!

My experience at this restaurant was great.

I love every single one of these places. Service always seems to be efficient and on point. And what a menu! People in South Carolina need to know these places are better than Chick-fil-A.