U-Haul Moving & Storage of Manassas Park

In picking up and dropping off the truck the staff were informative, thorough, and quick. The truck was ready at the needed time and was clean both in driver compartment and cargo area.

Hands-down one of the best U-Haul dealerships I’ve ever had to deal with. There are several other local and even closer spots to pick up but I would take the extra trip and come here anytime. The team is amazing, I highly recommend if possible anytime make a reservation with them over anybody else locally

Excellent customer service - polite and friendly. Purchased hitch and installation online. Arrived at my appointment on time - hitch installed in a hour while waiting. I only wish there's a seating area for waiting customers, but given the current pandemic situation, it's understandable. I highly recommend this place if you are thinking about having a hitch installed to your vehicle.

Original appointment with UHaul of Manassas Park (off of Hwy 28) was delayed by half an hour. They did call and notify me of a delay installing a customers hitch so I didn’t have to wait when I arrived. Incredibly friendly staff and the manager of this facility is outstanding and goes out of her way to take care of customers. I highly recommend this location because the manager will insure any issues are resolved and that you leave happy. If only other companies had a manager like her! If there for mechanical installations, allow extra time for unexpected vehicle installation issues.

Customer service is off the charts here. I was needing a last minute hitch installed on my car. Melva Rae not only worked me in with the hitch installer, but helped me call other u-haul offices in the area to get the right parts. Jonny came in on his off day to install due to the urgent nature. They realize that the moving process is already stressful for customers and do their best to make the process smooth. And it shows. Great job!

Review edit: Jonny and Melva also located a screw lodged in my tire when they were installing the hitch, so they set me up with a mechanic across the street to fix. Awesome !

They did a great job installing my hitch and lighting wiring harness on my Audi Q7.Jake was awesome and John was very helpful getting the work scheduled and completed.

Melva the manager should be the standard for how a manager should handle and care for her customers. Great customer service and seems like she’s well respected among her staff.
She’s fast and gets you in and out with any of the BS that comes along with renting equipment.
This is the spot you want to go to for anything uhaul related.

Prices had gone up for Propane cylinders but because he'd quoted me "yesterday's price" they gave it to me at the lower rate. Filling up those tanks rounds out to about $1.00lb at the updated rates. Still a good deal.

Easy interaction customer service. The vehicle had no issue. Required some adjustments post after-hours dropoff. Called next morning, a lady got everything taken care of over the phone in excellent manner.

Really great service here! Had no problems with staff and especially Cynthia! She was able to help me move into a storage unit and answered all my questions fairly easily. I give this place a 5/5 ! And I look forward to recommending this place to all my friends and family. I stayed for about 45 minutes while Cynthia listened calmly and patiently to all my questions, I have had one of the best uhaul experiences here at this location

These guys are excellent. I hate moving (down to the last drop of my blood) but these guys made it easier for me on their part. I got my truck without any delays. I would definitely recommend this place.

Also they offered me a great price on truck hitch cover that I couldn't just pass.

Hands down the best experience I’ve had with uhaul. I’ve used you guys multiple times before and this was the best experience I’ve ever had. The manager was very helpful from start to finish while being short staffed. The representative went out of his way to assist putting the trailer on & also some other stuff. They made the experience much better than any I’ve had at other uhaul places. Highly recommend this location

Awesome service from the team at this uHaul location. The management cares about the service she offers and goes above and beyond to help customers. I accidentially locked my keys in my vehicle and they even helped me get back into my truck. They also helped me with electrical issues with my hitch lighting. If you need to move and need to rent a truck or trailer, check out this Manassas location!

Initially there was a slight mishap with a reservation, but the staff was very friendly and the GM fixed my situation swiftly and was helpful! Overall, I would definitely recommend this place.

Unbelievable convenience and service! I called U-Haul at 3, made an appointment at the U-Haul on Centerville Road in Manassas, Virginia for 6, and had a new hitch, bicycle rack, and cargo rack all ready by 7. Plus this was the first time I’ve ever done anything like this. Amazingly efficient and painless! I highly recommend U-Haul and this location for trailer hitch installations :-)

Carrie is awesome and this storage facility has been great for the few years I stored my things here. If I wasn't moving I would stay for sure.

Had a breakdown,had to return trailer a day late. The Manasses location was generous enough to give me a free day. Awesome service thank you so much means a lot after very expensive break down!

I was really surprised about how awesome the whole team was here today. I came in this morning and they squeezed me in despite my movers backing out. I came back in the afternoon and Leo and the other guys were able to secure a truck for me last minute, and were very courteous and helpful. I can’t thank the whole crew here enough for being the least stressful part about moving day!

At first I was a little anxious, had it not been for Nick this would be a very different review. He made things simple and reassured me he was making sure everything was perfect. He was very genuine and didn't treat me like my questions and concerns were an annoyance. I was important and a priority to him and I appreciate and admire that work ethic. Nick thank you so much!

High 5's for these guys! I had made a reservation at another UHaul in the area (Manassas) and when I arrived, I was told that they had moved my reservation to Manassas Park without notifying me, let alone asking if it was alright.

When I got to the Manassas Park UHaul they were already helping a lot of other folks, but when they learned of my situation, Melva, Jonnie Ray and Conner were incredibly kind to me - bringing snacks and water and doing everything they could to make sure I was comfortable and well cared for as they worked to help me with my rental quickly.

Even though it's farther, I know to make my reservations in the future with the Manassas Park Uhaul in the future. Good on you, guys!