Huntington Bank

I called earlier this morning to ask a question and Katherine was Super helpful and very friendly. I appreciate the great Customer Service I received.

I am seldom in a hurry. That being said, I have always found the customer service to be smooth and professional

Have always had great service here. Connie and the rest of the staff are very professional.

Always fast and courteous service!

Great people, and always fast!

Fast professional service

Glad to find it. Happy it had a atm so I could get a deposit done.

The Banking Service is good, but this has been the slowest bank to serve its customers that I’ve ever been to. You may wait awhile - located in Springboro. Another branch or location mind serve better.

They don't have enough knowledge. but cool branch

Not the best branch (for some tellers). I was asking the gentleman questions and he rushed me off the phone to help other people. Last I checked I'm a customer too! And I didn't appreciate the tone/attitude in his voice either. Not professional at all. Very disappointing.. I've been a customer for many years. Also the drive-thru is most of the time very, very slow even if you're the only there. If they don't have enough people they should hire more help.. I have had very good customer service here but lately they are lacking. My opinion.

I don't have any complaints with the people at the branch. Everyone I have dealt with there have always been nice and courteous. But, that being said, my mom, who is 83, and unable to get around without a walker, has been waiting on a refi, since November of 2020. The woman doing the actual refi does not call back, after leaving numerous messages. There has only been one person that has ever helped and its not even her job to do so. I understand we have been in a pandemic, but this has been stressful, on top of being stressed over this stupid pandemic. With all the technology we have now, this should have never taken this long. We are STILL WAITING!!!

Terrible customer service. Unprofessional and rude. Don’t ever go here if you need help or have questions. Honestly wanted to close my bank account after going but had to remind myself that it was just poorly hired/ trained staff.

I’ve made a couple phone calls in the last week or so to ask some questions about setting up a wire transfer and depositing some savings bonds. I spoke to a woman each time and every time they were beyond rude. Acted as though I was bothering her by asking these questions. Her answers didn’t even help me out. This is the closest branch to me and I will drive out of my way every time to go to a different branch. Disappointing.

The people are nice and sort of attempt to be an advocate, but apparently are no longer empowered to resolve anything other then open accounts and atm service. Should have gone across the street.

No one is available to answer a call, you have to leave a voicemail for this branch. Funds from a check have been held for a week because they have never called to verify, I had the other firm on the line to verify for them, but no one is available to talk.

i wanted to open new checking account with them. but customer service was very rude not helpful at all.

Now is not the time to give customers attitude. I spoke to a very nice man at Huntington Franklin Ohio. You should take a lesson from him.

You have to beg them to get your own money stupid management