Arndt's Towing and Recovery

Not only did Nick arrive promptly, but he saved us out of a dangerous situation we didn't know we were in. Our car broke down in a somewhat rural area right by the interstate. We were not far from nearby towns, so we assumed that when OnStar told us that they could arrange a Lyft, they would. Nick told us that he'd wait with us because there were no Lyfts or Ubers serving that area. Eventually OnStar just stopped calling, and we realized Nick's advice rescued our young family from being stranded on the side of the road indefinitely. He waited at least a half-hour until we were picked up by a combination of kind strangers and my out-of-state cousin. OnStar totally failed us, but Arndt's towing kept us safe. For this I'll forever be grateful. My three-year-old will forever be grateful because Nick even showed him how the tow truck winch worked!

I had another flat tire again.Why does this happen so much. I called Tapper Towing in Paw Paw FIVE TIMES NO ONE ANSWERED. Then I called McDonald's Towing the person answering the phone was not helpful at all. Actually kind of rude. So I called Arndts towing and spoke with Jason he assured me that he would help me out. Jason had a driver pick me up in 20 minutes on a holiday weekend totally amazing. The driver took a look at my car you need a tire. Well yeah. He looked it up and we have new ones in stock at both of our shops. They towed me back to their shop and installed a tire at 11 o'clock at night. If I could give Jason and his Crew 10 Stars I would. Awesome customer service from the first point of contact to Duane the driver checking the air in all my tires and fixing a wiper blade that was falling off. So if you get yourself in a jam and need a tow call these guys

10/10 service! Needed to take my car to the mechanic came within 2 hours! Employee Nick was super nice and got the job done fast and easy! Will be using them again if needed!

My boyfriend and I caught a flat tire on the side of the high way and Nick was there in no time ! It was on Sunday and no one was open but He went above and beyond to ensure we were able to be back on the road !

I had gotten a flat tire on I-94 and didn’t have a wheel lock key for my tire. It was a 90+ degree day. They came out quickly and provided excellent customer service.

I will never call anyone else for towing ever again. Fast, friendly, cheap, and some pretty amazing people that helped me out. I’m homeless and live in my car. My car broke down on the highway and I’ve been there for 8+hours. I called so many places, then I asked about payment plans.
He helped me even as I have no money to my name, told me to pay him when I can.
I’m not a person of faith or nothing like that but I thank god for him helping me. Such caring people. I’m just waiting on back pay, then I’m going to repay him and more.
Thank you guys for everything ❤
-Macey with the 2005 Scion Tc~piece with black and silver parts.

7-22-2023 12:03 am these guys are the best towed and replaced my tire
Thanks Duayne

Service was fast and reliable! Office staff made sure I was comfortable while waiting for my vehicles to complete. Will definitely be using this shop again

Great customer service, good prices and quick support! Definitely recommend using them for your towing needs!

Replaced right rear hub bearing. Very knowledgeable & professional. Thank you

I would give this company 0 stars if I could. I chose them based on their ratings so I'm not sure how they got such good ratings.
I called and explained to the dispatcher that my daughter was in a ditch and we weren't sure of the amount of damage but we knew the tire was damaged so we wanted it towed to a local tire shop. She took my information, location of the vehicle and the address of tire shop. She said he would be there in about an hour. I met with the driver (he was great) and he began wenching the car out of the ditch. He received a call from dispatch telling him that my job was a wench job and he needed to drop the car and go to a different job. If my job was a wench only why would the dispatch ask for the address of the tire shop I want the car to go to.? Driver told me he had to leave my car after he got it out of the ditch, he didn't have time to take it to the tire shop (which was literally on his way to the next location) and he would only charge me for the trip but I'd have to find another way to get it to the tire shop. I was standing on the side of an icy road in sub zero temps begging this man not to ditch me (literally) on the side of the road.
I pointed out that he was already here and the tire shop was on the way. I could tell he felt bad. He called dispatch back and told me he could do the tow but he'd have to charge me extra.
This morning I called the office to let them know I was unhappy with their service. The woman I talked to wouldn't let me get a word in edgewise. She just kept repeating your job was a wench only, it was the same woman who took my call the day before so she knew I had asked for a tow. She told me I should be grateful they completed the job. Grateful you completed the job I hired / payed for? mmm okay.
No one should have to beg, cue the tears or pay extra for good customer service and don't take a job that you have no intention of completing!