Option 1 Auto Service - Portage - Auto Repair

Great service at Option1 on Westnedge. Corey - manager was awesome working on two of our vehicles - Nissan/Truck and Toyota/Avalon having both vehicles in and out in two days. Awesome job! Will bring all vehicles here from now on. Thanks!

Corey and the other mechanics always take great care of us when we need to use their services. Honest & upfront, and always working to get us the best price possible on parts for our vehicle. I would recommend this place to anyone needing repairs period, but especially if you’ve felt frustrated with those other chain options up and down Westnedge. Option One will take great care of you because they actually care about their reputation and the work they do.

My daughter goes to Western in Kalamazoo and I live in Grand Rapids..Her car wouldn’t start and we towed it to Option 1, not knowing anything about their experience but were referred by RNR tire. Corey helped us as we were in a panic and she had school and work. They figured out what was wrong fast and fixed it and also had a few other things needed to be attended to and we are SO GRATEFUL for Awesome customer service by Corey and the fast repair from Option 1!!

This shop is very awesome, did a quote for me, even though I chose to fix it myself, these guys really helped me out. Thank you, you have my business.

The shop is very dedicated to their customers. They take pride in their work and make sure that the customer leaves happy and with a safe vehicle!

Highly recommend! Not being from the area and having a daughter attending college in Kalamazoo, I had no idea where to start when she had car issues. It was late on a Thursday and everywhere I called stated that they could get it in to look at it in about 2 weeks! I thankfully stumbled upon Option 1 and spoke with Cory. He was able to have us come right over, (her car was drivable, but dangerous.. needed urgent repairs). Anyway, their team was able to get her car in the next morning and have multiple issues fixed by the end of the day on Friday. Amazing customer service, went above and beyond to make sure she was driving her car again, and it was safe. What a relief for this moms heart. I trusted them 110% from the first conversation I had with them. I could tell that Cory had a lot of integrity and compassion, also went above and beyond trying to keep the costs down and the process sped up!

Corey and Bob were FANTASTIC!! They worked with me, their customer service is Impeccable!! These 2 saw a woman and DIDN’T take advantage of that fact! They talked me through everything, showed me everything. Had patience with me! And their prices are top notch! I thanked them so many times for saving my car. My heroes! They even let an emotional lady give them hugs! Again, THANK YOU! I will recommend you to everyone, every time!

Literal life savers.. I was on my way from the detroit area to Illinois and got tan off the road by a semi driver. I ran over a large tire that messed up my heat shield and basically left it hanging off my car. These guys fixed it up quickly for me to continue on with my trip safely. So much appreciate them! Amazing people, very knowledgeable, and will not have you fix anything you don’t need. They really could have screwed me over. I didn’t know what got broke and what didn’t. They fixed only what needed to be fixed and assured me everything else was still safe and in good working order. Would recommend them to anyone! Would make the drive from detroit to see them if my car is in good enough shape to do so! Hard to find trustworthy repair men, these are your guys!

Great customer service and repairs, this is the working man and women's garage to go to they understand people need to get to work and work with you.

Excellent customer service! I still can’t believe the amazing price they gave me to replace my stolen catalytic converter. They got me in right away, were very fast, helpful, and went above and beyond to make my car sound normal again. Very glad I found this place.

First impressions are key. This is a place where you can see the difference in quality and service.

My sliding door on my van would not close. I popped into this shop to see if they did this kind of repair. After talking to Will and discussing the other problem that was scheduled on my van at another shop, I decided to have him do both repairs. Not only did he fix both of the repairs, his prices were much lower than the dealer and even lower than the shop that I previously scheduled the repair! These guys work hard! They are dedicated and honest and definitely concerned about your hard earned money! They're parking lot is full but, they definitely making you feel like you are their TOP PRIORITY!! I appreciate their hard work and dedication and I am so grateful that I have someone that I can trust!

These guys are honest, have integrity, and genuinely care about their customers. I stopped in because I thought I had a wheel bearing going out, and after a careful and thorough inspection it was determined my car was safe to drive but needed new tires which was what was making the noise. They didn’t take advantage of me, but looked out for me. Extremely honest and good people! I’m thankful I went to Option 1!

I took my van here for the first time for service. I was skeptical at first. However, I was very pleased with every thing. The facility is very neat and clean. Melissa, Josh and Kyle were very nice. Melissa went out of her way to arrange a ride for me. Josh and Kyle took me in the service area to show me what was going on with my van. They explained thing to me in terms I could understand. I would go back to this facility and I would recommend this facility to others without hesitation.

Manual transmission and complete brakes about a year apart. I talked to Jay - he was super friendly and knowledgeable, gave me reasonable expectations about price and time and ended up exceeding them both times. The work is reliable and prices are competitive. Car trouble is very stressful and I appreciate that this place putting my mind at ease.

Thank you corey and everyone that helped me get my car back on the road, it was greatly appreciated, and fast...thanks a million

The guys here were great! Zack took the time to explain what was going on with my AC. A lot of times I feel uncomfortable in car repair shops since I dont know much about vehicles. I never felt that way once here! Pricing was very fair and they were very knowledgeable. I’ll definitely be recommending them to my friends and family!

Got a Groupon deal and they were able to get me in quickly. My oil change was done efficiently, I didn't wait all day. The guys were very nice and respectful.

I purchased a coupon from Groupon and learned my vehicle needed a different product than what I bought. Tim was extremely generous and kind…he helped find a way to use the Groupon I purchased towards the oil change my vehicle required. I recommend this auto service shop to anyone and I will definitely return. Thank you!

This shop is legit, took my 2012 Malibu in to 4 different places because I was puzzled as to what the noise was coming from my front tire, they all said it was tire cupping! Never ever had that with the 38 cards I’ve ever owned, I kept saying check the wheel bearings because I personally replaced one of them and all said it wasn’t the case except Option one! Don’t know what else they did but my car drives and handles better then ever!