Merlin Complete Auto Care

Been taking vehicle here for almost 3 years. Besides the convenient location I've always been treated in a professional and courteous manner.

Once again Ace and his team came through getting all the maintenance work done on my vehicle in a more than timely manner.

Told them about the problem with my noisy muffler and they jumped right on it and replaced it. Problem solved and I am happy.

Great communication and quality service. Akosh really made me feel comfortable getting an oil change. I would only use a dealership but stopped in for an urgent oils change. I am thinking of having my breaks done now!

Great place. The people were very kind and explained everything thoroughly. They didn't push anything on me. I will definitely come back.

Quick and friendly. They did not try to upsell me anything which is a great change of pace from a different well-known oil change outfit.

You can tell the people that work here know what they're doing. They took a look at my Nissan Titan and found the cause of a fuel leak in less than 5 minutes since it smelled liked gasoline in the cabin. I took it to the dealership right after and they verified it be true. Merlin never charged me a dime and recommend I take it to the dealership, honesty is always worthy of future service with them.

I received amazingly great customer service from the time I entered the shop until I left. Mo and Peter were really helpful. The best part was they helped find a noise my SUV was doing for some time now. I had previously taken it to 2 different Ford dealerships in hopes they would find and fix the problem but failed to do so. Helped save me as much money as possible on my bill and my SUV drives much smoother than before. I am a new loyal customer and highly recommend other people to have their vehicles serviced there!

As a female it is difficult to find places to service your car where people will be honest with you about what you need. The staff here has always made me feel like they could be trusted. True to form, they are still operating in a spirit of integrity! I thought I needed brake work but after my car was assessed, the manager came to me and said, "Kelley, why do you think you need brakes?" He told me I had a while before I would need them. They also found a tiny nail in my rear tire and repaired that. I love this place! I give the staff a 10 out of 10!

I have used Merlin's for years and can not say enough about how much I appreciate the fantastic service they provide. My car is my baby and they take very good care of it. Mo and his crew are honest, trustworthy, fair and knowledgeable. They have gone above and beyond for me on many occasions and for that, I am forever grateful. For me, it's like visiting old friends when I bring my car in. I enjoy talking with them and learn a few things as well. I highly recommend them and will never take my car anywhere else.

Ace and the technician team was amazing at diagnosing the issue with my car and getting it fixed fast! Definitely would recommend!!

Very friendly, courteous and professional staff. The waiting room and shop area was very clean. Went there to get my exhaust system swapped out. (The old exhaust was purchased online but was being replaced under warranty . I brought in the replacement system that was shipped to me) The work was completed quickly, and I was asked to make sure I was happy with the alignment of the exhaust tips. Since it was a warranty swap, they even boxed up the old system for me. I haven't had a chance to have any other services done, but will definitely keep this shop in mind when I do!

I usually don't like other people touching my car but when it's a stand up group of guys like Carl and his boys I can't recommend them enough. I got rear ended a month ago and they were by far the best part of the repair process. I had to daily drive my car still before the repairs and they fixed my tailpipe enough so that I could drive it prior to getting the car fixed, all at an excellent price.Thank you guys!!

No complaints. Just gratitude.

Best place around for quick, quality, affordable oil change. Competitive prices.

Got a flat tire, and they swapped it out for a new one that day. Carry a good inventory, and parts come in quick when they gotta be ordered.

I cannot recall a better retail experience i have had in recent years. Mo at the front desk was absolutely incredible and fun to talk to. Zero pressure, quick service, and no judgment at my lack of mechanic skills! Absolutely love this place and will take my car to this location going forward. Thank you for your fantastic work and attention to detail!

I was in town visiting family over the Thanksgiving weekend and my vehicle progressively started making noise after our long haul. I spoke with GM on the phone and he happily answered and assured me that they could have it looked at same day. I brought it in and spoke with David the Service Manager who was not only extremely competent, but professional and understanding of my situation. I was given very reasonable expectations given the circumstances and they exceeded those expectations by having my vehicle diagnosed and serviced same day. Price was very fair and work was completed right the first time. Even with my automotive background I was overly impressed with the cleanliness of the facility, professionalism of staff, and the quality of work that was preformed. Could not be happier!

I took my car in on Tuesday for an oil change and to have vibrating brakes checked out. They took me into the garage and showed me what was wrong with the car, called Enterprise for me and arranged a rental for the day. When I picked my car up on Wednesday, the vibrating brakes were worse, so I took it back early on Thursday. I was really upset because they had been so friendly and helpful the day before and I felt taken advantage of, especially after reading the negative reviews online. Dave seemed sincerely apologetic and got the correct part (my steering column) fixed the same day. The General Manager drove all the way out to my home, which is about 45 minutes from the garage, to pick me up himself after the repair was finished, and they didn't charge me for the second repair they had to do. Dave had the old part from my car on hand and, again, showed me what had been going on.

I've never felt so comfortable at a car repair place. We all know car maintenance people like to take advantage of us, but I didn't feel this was the case at all at this location. All of the mechanics I saw were clean cut and professional, and seemed to actually care about me and my car instead of just their bottom line. I doubt I'll ever go to another location as long as Marcelo is the General Manager.

Out in the Wheaton area for business. Got a piece of metal in my tire. Took it to Carl and his team during a snowstorm and they fixed it right up for a very reasonable price! Great conversation with Carl, he truly cares about his work and his customers. For as long as I am in the area for business, I will be taking my car here! Thank you again for the amazing service!

I highly recommend this Merlin. Moe and Dennis have repeatedly given our 4 vehicles great service over the past year since they started at this shop. Moe is a great manager. He makes accurate estimates of how long a repair will take, and works with us to schedule the repair for a time that is convenient for us. They have done maintenance & repair work for us at a reasonable price. They are honest men, and they won't rip you off. They have frequently given us a shuttle ride home and back for repairs that take a while.

Scheduled an 1130 oil change and got in early. Fortunately I was serviced promptly and the work was completed within the time stated. They even took me to the car and showed me some of the things I should address on the vehicle. No pressure sales, just felt like some honest feedback. Will definitely return.

Excellent customer service! Dennis at the front desk was friendly, helpful and informative. Their prices for brake pads replacement was the cheapest when compared to other places. Will definitely be returning again for any future vehicle issues.