Dupage Auto Werks

There are very few places that still run like this shop. Dwayne had my account pulled up based on my license plate. Attended to my needs immediately without any fuss. They even gave me a loaner car at no extra cost. My car was in and out in under 4 hours. The other places in the county were to busy to take a “Quick Look”, or just assess the issue. This is the type of place that pays attention to details for instance they changed the battery on my key fob. It’s no wonder they have been in business for 42 years. They treat their customers with class. Excellent customer service. As a commuter, who travels into the city my car is an essential part of my day. Thank you for taking care of my Volvo!

Brought in my 2009 Volvo S80 for a radiator fan problem and the extraordinarily friendly and competent team of professionals were able to diagnose the problem, source the part, and install it perfectly all extremely quickly and at a very reasonable cost! Can not thank them enough for getting me back on the road with no interruptions. Highly recommend for all of your Volvo car needs, dealership level service without the outrageous price and delays!

Great service with honest and thorough communication by the owner who directly called me about the car problem, the parts needed, prices, and even lent me a loaner during a very difficult time finding a place to live. I even had a broken phone the day i had to return the loaner and pay my bill and wasn't able to let DAW that I was running behind and also stuck in traffic due to the weather, and the owner was STILL THERE WAITING FOR ME! Amazing trustworthy company that I would recommend to anyone in need! <3

l understand why they have been in the business for over 40 years. Great customer service, knowledgeable, explains all your questions and insures you were satisfied. Just want to say, thanks again. A very satisfied customer.

DuPage Auto Werks is the best. Reasonable prices and very knowledgeable mechanics. So glad I found them. My VW Passat and I have never been happier.

Paul W

We had our 2016 VW Golf in to find a coolant leak, follow up on repair of the rear brakes, do an oil change and perform general inspection and servicing. In a day and a half all of the work was done and for a reasonable price.
DuPage Auto Werks is our go-to service shop for our Volkswagen car maintenance. I am confident in their knowledge and skills.

Great work. Great people. Great prices. Can’t beat it. They got my BMW 530E in tiptop shape in no time.

Excellent experience. Quick accurate diagnosis. Quick service. Fair pricing. I am impressed and confident in DuPage Auto Werks.

DuPage Auto Werks has taken care of my cars for years and have always been pleased with their honesty thorough work! Highly recommend them!

I’ve been going to Dwayne and his crew for 10 years. I will never bring my VW anywhere else. They always do a great job. They diagnose the issues correctly every time, communicate well during the process, and provide a loaner car for free. No other shop will provide this level of service.

Dwayne and his team are terrific. I was looking for a knowledgeable and dependable service shop for my VW family of cars and I found them. Their knowledge of VW TDI engines is amazing. Couldn't be happier with my new VW garage!

The best auto service we have experienced,most knowledgeable,

Professional and accuracy of diagnostics,with fair pricing.
Thanks Bob&Regina

2-21-24
I've been going to Dwayne for years now. Just and oil change and multi-point inspection this time. Always good, honest service and would recommend DAW.

What can I say? Well, as far as I am concerned your mechanics are THE BEST. Your work is exemplary and gives me total not only great service/repairs, but also peace of mind. It gives me the piece of mind knowing that the repair or service performed is spot on, and always at a reasonable price. Thank you, dear hearts.

My late father owned a competing auto shop, and Dupage Auto Werks is the shop he recommended our family use when he retired. My extended family in the Chicago burbs all go to Dupage Auto Werks for good reason. They are highly competent, fair and fast. Most recently I brought my toyota van in with a gauge issue, the problem was fixed for under $100($82) and done within 3 hours. Every time I have brought a car to them it is done quickly, reasonably priced and high quality parts are used. I live in a rural part of another state now and I wish I could go to Dupage Auto Werks for all of the repairs my vehicle needs. If I lived nearby dupage auto werks I probably wouldn't do any of my own repairs.

If you’ve been ripped off by one of the VW, Mercedes or BMW dealership service departments in the Chicago suburbs recently you know the sting of owning a German/import car in the Midwest. DuPage Auto Werks know their stuff and provide honest work and fair pricing. No, you won’t get a shiny brand new loaner Jetta like at dealers, but they will make sure you have wheels and the work will be done FAST for 1/2 to 2/3 of the price. They don’t recommend unnecessary work and they walk you through everything being done. Highly recommend.

Great shop that does honest work. I also appreciate Dwayne who takes time to talk and explain everything while answering any questions I may have. That goes a long way with me. I'm not writing this review as a robot or a friend of the owner just to get positive ratings. I also never write reviews. These guys earned it. I had MAJOR repairs done July 2022. I had a 2012 VW jetta diesel and the engine ran away on me. That's mechanic talk that means big problems. My engine utilized its own oil as a fuel source which increased its power output times 1000 until it destroyed itself and all respective parts that collaborate with the engine directly(ie clutch and turbo). Basically I needed my engine replaced entirely, along with my turbo and my clutch. Very big job. I decide to go through with the repair only because it's Dupage Auto Werks. I would've scrapped the car otherwise. But reputable people I know as well as the car community have vouched for them. With this economy and the insane markup price of cars, I decided to fix this and avoid having a car payment. Car runs great, idles smooth, and is responsive. On top of it i had my diesel particulate filter removed and cleaned. My mpg average is back to 45mpg. Everything runs great. No problems.

As a 30 year customer, I highly recommend this shop. While I do much of the routine service on my vehicles, I have relied on DAW for brake, clutch, suspension, and exhaust system work on several cars (VW, Hyundai, Mazda). They have also been very willing to share their knowledge and experience with me which is of great help with my own service work.

Dupage Auto did a good job of addressing all the issues while minimizing the cost.

Definitely and by far Dupage Auto Werks ranks the highest marks when compared to VW dealers based on my own experience when it comes to VW service. Dupage Auto Werks has:
1- Better expertise than VW dealer and they fixed the transmission on my GTI at a cost of $1400 compared to estimate of over $11,000 from VW dealer for replacing the whole transmission.
2- Better price. Unlike VW dealers who only fix one thing at a time to keep having you coming back for repairs, Dupage Auto Werks inspect the whole car and fix multiple problems at the same and hence saving you money on parts and labor.
3- Better customer service. A loaner car is always ready for me so I don't have to waste my whole day in the waiting area.
4- Reliable and guaranteed repair. All repairs are guaranteed for 12 months or 12000 miles. You don't get that anywhere these days, not even dealers.

For all above reasons, I never went back to VW dealers even since I started going to Dupage Auto Werks and never will.

Thanks
AJ