Johnson Lexus of Durham Service Center

I honestly can’t say enough good things! The buying process here was amazing. Every time I’ve had service it’s been incredible. The most recent service with Brenda was great. She was extremely informative and helped me get some answers to some questions that I had had for some time.

Johnson Lexus is the best dealership experience I’ve ever had! EVERYONE was so kind. They had my loaner ready to go for me and I just felt so comfortable. Thanks Mike and everyone else for being so helpful and nice!

I got great service as always. Was updated during my visit to let me know status. Car was cleaned looks like new. Good job. O am happy with service. I’m

Johnson Lexus has the best customer service of any dealership I’ve ever worked with. I’ve owned many cars and this dealership far exceeds all the rest. Brenda is my service rep and she’s phenomenal. Highly recommend.

Max Roberson took hours in each day to provide me updates, phone calls, texts- about my car. I had excellent team of service members plus Max & one member came to find me with flat tire-loaded my car from hospital stay in pouring rains- the car pick up was easy-team cleaned my car-looks like a brand new car -kinda is 11k miles-I would never go to another Lexus dealership-exceptionally quality of service from the minute you arrive until they make sure you’re out the doors with great goodbyes from Johnson Lexus Team-Excellent customer service! This service can’t be beat - looking to purchase the extended warranty since I would NEVER go anywhere else- I appreciate Johnson Lexus Durham-treats me like family-Please let Mr. Johnson know Max had days - hours -telephone calls , meeting with insurance to explain how another Lexus dealership failed to complete the repairs. I can say that mechanical team found the problem instantly-Thank you especially to Max-Candace both are the best at their jobs- would like
Mr. Johnson to know these individuals are the best at their jobs!

I’ve been very pleased with the service I’ve received from Johnson Lexus of Durham over the years and wanted to recognize them for their consistent excellence. They never disappoint or mislead me. Just recently, a coworker shared a horror story about their experience at another dealership, and I couldn’t help but think how glad I am to avoid those kinds of issues!

A special thanks goes to my service advisor, Quintin B. From my perspective, Quintin moves mountains and always provides honest answers to my numerous service questions.

I continue to have my Lexus serviced by Johnson Lexus of Durham primarily due to the 17+ years that I’ve had the pleasure of working with the same service consultant. I enjoy their convenience, amenities, advice, and integrity.
I always get a free loaner, always enjoy the coffee, cookies, snacks, WiFi and seating areas as I wait.

Ron at Johnson Lexus Southpoint recently handled a tire issue on my 2024 UX with his usual professionalism and efficiency. He is always pleasant, knowledgeable and completely customer-focused. Thank you Ron for your flexibility and ease with my unexpected visit to the dealership.

Getting service at Johnson Lexus of Durham is a seamless experience. I arrived for drop off at 7:30 and in 15 minutes I am off the lot with a nice loaner. I get txt and phone follow up as needed. In 4 hours the work is done and ready for pickup by days end. Lots of help in the pickup area to get me in my car quickly. My service representative Rene has been the same for 14 years and is warm and a pro at customer service. He is good at addressing my concerns. The fact he has been there so long and is so talented makes me think the staff is treated well by management. I trust everyone there to treat me right from sales to service

I had an outstanding experience at Johnson Lexus, thanks to Tyler from the service department. His professionalism and expertise made the entire process seamless. He took the time to explain the service needed and kept me updated throughout. The attention to detail and customer care Tyler provided truly stood out. Highly recommend Johnson Lexus for their excellent service and top-notch staff like Tyler.

Johnson Lexus of Durham service department is a total five star location. Always incredibly friendly and helpful. The team is very efficient and gets us in quickly and our car serviced and washed and on our way in often less time than projected. Their service team is friendly, knowledgeable, and the reason I keep buying Lexus vehicle after vehicle. I love my RX 350 F and thanks Ron for always being an excellent service member at Johnson Lexus!

I live 3 hours away from Durham yet I drive there just to get. my car serviced. On this last appointment it was discovered that a rodent had eaten through my computer wires and manifold. Rudy the service advisor was very upfront with what needed to be done and arranged a loaner for the time that was needed to order the parts and repair - about a week. Rudy was very responsive and knowledgable. (all the staff are awesome)

From the easy communication and timeliness of the Lexus Service Department to the coffee and baked goods, I love everything about bringing my car in. Ron is my service advisor and he is so professional, well informed and friendly. It is a pleasure to bring my car for service because of him!

Lexus in Durham is an amazing place for purchasing your next vehicle or having service done.

From the time we started looking for a car working with David Zales to finally purchasing a new Lexus TX, The experience was outstanding.

I just had the opportunity to work with Brandon in the service department for my 5000 mile check up and I was not disappointed. The service is outstanding. Their new remodeled facility is very comfortable to relax or do work while waiting for your car.

100% satisfaction!!!!!

Ron was very good fast and thorough I will always request him moving forward. He kept me updated on my car and was very kind. My last experience was not so favorable so this definitely made up for it.
Thank you for all you do to make the Lexus experience and great experience.
-Teddy

Service attendant was extremely knowledgeable, attentive and efficient. Service quality of work was a bit pricey but excellent. Went to the parts department after to get a filter and that took a long time due to systems issues. Thus the total experience is 4 vs 5 stars. Service 5, Parts 4.

Had an early morning appointment. Got in exactly as they opened, and were out in about 90 minutes. Waiting area was spacious, and amenities were nice. Noticed an excellent area to work if that was a need. Overall excellent experience!!

Customer service is always great. Quinton does an amazing job ensuring my services needs are met and all my questions are answered. He goes above and beyond my expectations. The only issue I had was my loaner was a lot smaller than my car.

Thank you Quintin for taking care of my Suv. You all checks everything that needs to be checked. You also make sure my Vehicle is Cleaned each time you take it to be Surviced. I Thank you also for making sure that I have A Courtesy Vehicle to drive until I get mine back. Johnson Lexus is one of the Greatest places to get A Vehicle. THANK YOU!!!

Tyler is amazing helpful and kind . He is wonderful customer helper very professional . Love getting my car serviced and having him take care of seeing every detail is taken to service me care with quality service
Betty mangum Pinehurst