Johnson Volvo Cars Durham Service Center

Edited 6/6 - *Blake and Mike from Johnson Volvo have been fantastic to work with and believe they have solved our problem. They were helpful, listened to our concerns, and communicated with us throughout this past week. Thank You Blake and Mike for making this a 5 star experience vs our previous 1 star experience.* We have been trying to get Volvo to deal with an ongoing issue with our C40 since the first of the year. They don’t follow up with calls or text and have not addressed the issue - basically we have been waiting since January for a loaner car and no one ever follows up. I guess it’s time to look for another Volvo dealer who cares about their customers (and the major investment they make in their vehicles). Incredibly disappointed to say the least!

Roderick Blackwell made the car-buying experience easy and extremely pleasant. Outstanding communication and response time; I can’t recommend this location enough. Roderick was very thorough and knowledgeable. He listened to what we wanted; answered every question and was able to find the vehicle perfectly suited for my wife’s needs. Best of all, it was a low-pressure sales experience. Their facilities are beautiful, the staff excellent and the vehicles are immaculate.

I had a fantastic car buying experience at Johnson Volvo. Rod Blackwell was super to work with, not pushy at all, and didn’t have to go back and forth with manager. I got a fair offer on my trade-in. Everyone I dealt with was great. Awesome customer service. They totally get what customers want when looking for a vehicle. Best car buying experience ever!! Highly highly recommend!

Johnson Volvo service is great! Steven Vega and Tony are amazing and always go above and beyond to make my experience truly exceptional!

First time at Johnson Volvo. Highly recommend their service department. Our 2020 Vovlo XC90 needed new tires and we had trouble finding them on our own. Parts department was extremely helpful and found the tires we needed and scheduled our vehicle in the service department quickly. Our vehicle was in service all day. The service advisor and mechanic kept us abreast of vehicle status, etc. Everyone was knowledgeable, informative, and helpful. No pushy service. We previously have been customers at Volvo of Cary for nearly 10 years but made the switch due to lack of trust and reliability of Volvo of Cary. After our experience at Johnson, they have a new customer for life.

Rod provided amazing customer service to my father and I and made the process of buying my first car so quick and simple! He sent us videos of the car when we first showed interest and before we even made it to the dealership, explained all the costs. We were able to put the car on the rack and get a good look underneath, making the decision to purchase the car even easier. If you’re looking to buy a car, Rod is your man! Expect only the best from him and some good conversation.

Service writer was polite and professional. It was a long wait but it’s a fairly nice place to sit and have a complementary drink and snack. We love the brand and would only ever take our car to this dealership. BTW, we arrived early for their first appointment on a Saturday morning. One of the guys let us in. I couldn’t believe it. In all my years of taking cars in for service at various dealerships, no one has ever done that. Johnson is a classy place.

I recently had an excellent car buying experience with Rod Blackwell at Johnson Volvo Cars of Durham. He was knowledgeable, friendly, and listened to my needs, helping me find the perfect vehicle. The buying process was smooth, with clear communication and follow-up. I was thoroughly impressed with Mr. Blackwell and the entire team. I would definitely recommend this dealership to others.

Great place to go and purchase a vehicle. Great Staff and Sales team. I recommend Forrest Harrell.
Service is exceptional as well! Parts depth has very nice staff as well!
If you are undecided on whether to buy new or certified pre owned.
Marcus is very responsible and will make sure your pre owned vehicle is as expected.

Customer service at Volvo has improved tremendously. This was the best experience I’ve had at a scheduled service appointment. Everything was properly explained to me and I was given a ride to work while they were working on my car and I was offered to have my car dropped off when when the work was
completed. This was a 5 star service.

We are extremely satisfied with Johnson Volvo! We have 2 Volvos that are serviced at this dealership. The service team - especially Paulino - is very customer service-oriented. They always do a great job servicing/repairing our cars. We also tried the new valet service where they pick up your car and drive it in to service for you - and it was a great and very helpful experience. Charlie did the pickup and Rodney did the drop off later the same day of service. Both guys did a wonderful job handling our car. This dealership is also extremely clean and seems well-organized. Highly recommend!

Tony at Johnson Volvo Cars Durham took (extremely) good care of us through this entire process. Although none of us really ever want to see our cars go into the service department for major repairs, I can honestly say this was a delightful experience. We knew we were cared for and our best interests were paramount - at every step of the way. Tony and our tech, Mason, were wonderful to work with. They earned our trust from day one.

I'm so grateful for the team's expertise, professionalism, and integrity.

Johnson Volvo gave me true 5-star service last week! I was in an accident while visiting in the triangle area from Georgia, and they were able to assess a steering problem first thing on a Monday, get the parts they needed delivered the next morning, and my car repaired the same day so I could safely drive the 300+ miles home. They kept me informed and provided the information I needed for my insurance company. Many thanks to the service advisors who helped me.

Johnson Volvo is the best. We have purchased many vehicles over the years and by far Johnson Volvo and our purchase here has been the best and they have the best service department. Always very clean and so polite. Thank you Steve and all - even though Aspen the Dalmatian has returned to FL you continue to exceed our previous service experiences at other dealers. Thank you!!

I’ve been bringing my car to this dealer since they open, and from the very first day everyone not just did a fantastic job, but also did it with a smile on their faces. Steven, Paulino, Rachel and Tony are absolutely wonderful, very client oriented and helpful, and sincerely interested in solving any issues that come up with the car, and in a prompt manner. Also, the facilities are in pristine condition, and the waiting area is quiet and enjoyable. Most of all, it’s been like this for years now, and I couldn’t be happier to have them take care of our car. We love Volvo, but clearly this fantastic team makes the difference. Thank you all so much!

Major repair to replace the evaporator in our XC60. Seems to have fixed the problem. They could have done a better job cleaning the windshield after all the work done behind the dash but that’s minor. Courtesy driver to/from my office was excellent.

Johnson Volvo Cars Durham Service Center staff are professional, knowledgeable and friendly. From taking customer call and shuttle drivers up through the service manager. I arrived from out of town with the check engine light on our XC90. They inspected the car and made recommendations, squeezing in between appointments. Gave me the peace of mind to drive on. Thank you!

Fantastic new sales experience! Cameron, Hasani and rest Volvo team are wonderful to work with. These guys are not only superb listeners they care and follow up with actions. Couldn’t ask for better service! Definitely made out of a big fan and will stay connected long term for future dealings!!

Great customer service as always! We live 2 hours away, and they never hesitate to drive me a loaner car and take mine back for service. The drivers are always super nice and the service department always stays in constant contact on the status of my vehicle and it’s return. I highly recommend!

Very friendly people and great service. believe me I know because I work there ☺ they seem to pay attention to crepe detail about their. And customers are treated truly like family. It's a good system they got here at Volvo.