west elm

We were looking for new shades for our pendants in the kitchen. Went in West Elm and saw they had these glass globes for 75% off. Salesman was very helpfull and found one more of the small globes in the back so we had a perfect set. Great place! Great service! Will go back.

Outstanding customer service!

Encountered an issue with an online rug order, but a call today with Anne surpassed my expectations. The problem was resolved with remarkable friendliness and professionalism. I’ve always been a fan of West Elm, and today’s experience solidified my confidence in your commitment to customer satisfaction. Special thanks to Anne for making it a truly wonderful experience.

We went in just to browse, and ended up spending way more than anticipated! West Elm has beautiful pieces and they had amazing deals going on. Zac helped us throughout the day and was so easy and nice to work with! He didn't follow us around or pressure us to do anything we weren't sure about. Best furniture buying experience ever!

We liked the quality and style of the products, and the staff were very helpful. A good selection of modern furniture and decor. The prices are higher than some other "build it yourself" outlets, but still reasonable for the look and quality.

I love going into West Elm, so many textures, awesome color schemes, and accents. All products are beautiful, I appreciate fair trade items, and I always leave feeling inspired.

Staff is extremely friendly and helpful. Prices can be viewed as high, but quality is what they do. Amazing home decor items. Not sure how big the chain is.

I spoke to a super kind lady on the phone (I think her name was Debra or Debbie but I can't quite remember). Anyway, she was super nice and helped me find a specific bowl that I was looking for :)

Love this store! Staff is always friendly! The quality of items is really good! Great selection on home goods!

Just wanted to give a big Montana thank you for Sarah at West Elm in Rochester for helping with our order for our new home. Sarah was super helpful and very professional in helping me with my order. Thanks!

Good service. Good selection. Contemporary furniture. J would return.

I love the style of the furniture and accessories. The staff is very helpful. I really can recommend this store.

Cool furniture, very friendly staff. I just learned on a recent visit that West Elm is related to Pottery Barn and Williams Sonoma!

Really nice store with a good selection of furniture. Very helpful staff.

Staff was very helpful finding items on a wedding registry and boxing it all up.

It was great, everyone in the store was very helpful especially Laquanda.

Such a lovely store and always find the staff friendly.

Excellent service and very knowledgeable staff. Helped me get just what I wanted.

Lots of Mid-century furniture and accessories for reasonable prices.

The employees are very friendly and not pushy at all.

Always a fun place to shop!!