Jill McGowan, Inc. Flagship Store + Boutique, Portland Maine

I just had a life altering shopping experience at Jill McGowan’s store. I am not someone who enjoys clothes shopping-at all. Primarily because I find most off the rack clothing of poor quality and ill fitting. So when I do find something I like, I tend to buy multiples and/or one in every color so I can put off shopping again for a while.
I have always loved Jill’s shirts but assumed they were not made for larger body types- I was wrong! I went into her store on Exchange Street for a personal shopping experience and Jill and Jayme knew exactly which styles and in what fabrics would work best for me. They even took into account my skin tone and eye color. I never once touched a clothes rack. They grabbed what they thought I should try on and within 45 minutes I had purchased a seasons worth of the most beautiful, well made and timeless pieces of clothing I have ever owned - AND THEY FIT WELL! What a revelation- I will never shop any other way again. Thank you Jill and Jayme for taking the time to pay attention to the customer- I will be back for another personal shopping experience soon!

I had a terrific experience in the Portland shop a few days ago. It was the second day of the winter sale, they were well-stocked, and both staff people were extremely engaged and helpful. I loved so many things, but disciplined myself to purchase just one item, a super-soft cashmere sweater. Jill's clothes are some of my favorites in my closet. I highly recommend a visit!

Jamie was very helpful and welcoming. She helped my friend and I browse for fanny packs and masks. The face masks they are carrying are gorgeous, comfortable, and adjustable.

I couldn’t walk away from them!

This is the place to go if you’re looking for a shirt that fits well and looks great. Before shopping here I could never find a good fit in a shirt.This store makes shirts in five or six different styles, and I found a fit that works great for me. The fabrics are beautiful. The staff is very helpful, especially Jayme. This is a local business, designed and made in Maine, which is a big plus. Highly recommend.

The staff are so helpful. While Jill is known for her own shirt designs (and I found one I love), I also discovered my favorite jeans at her store. Her selection is carefully chosen to be comfortable, high-quality, timeless, and flattering. I'll be back!

I had a great experience with their stylist... Jyme? I love the clothes she picked out for me.

Whenever I want a look that is current yet timeless, I head to the Jill McGowan store. Jill's designs are superbly-crafted from top of the line textiles. From shirts to skirts to jackets, they are the clothes I reach for every day and for special occasions. The store also carries many complimentary brands. Jill and her team are always ready to assist with sizes and looks - amazing customer service in the heart of the Old Port.

Beautiful, hand crafted shirts and jackets, accessories and attentive service. If you care about well made linen, cotton, or silk shirts in carefully selected fabrics, Jill McGowan is your shop.

Clothing made with integrity that will remain in your closet for years yet somehow, never seems to go out of style - while at the same time feeling current......I never regret a piece of Jill McGowan clothing that I have purchased. I can't say that about other fashion purchases. Worth every penny!

My Jill shirts are the best things in my closet. They are high quality and timeless design. You literally can't go wrong with a Jill McGowan shirt.

Went in to find a birthday gift for my mom, the kind employee took The time to show me every option in my price range and did not give up until The Perfect Gift was found. PS. Mom LOVES it! Thank you!

My favorite birthday gift is always at Jill McGowan in Portland, Maine.

Beautiful store, beautiful clothes. A unique find for Portland.

Not a great experience. My wife and I have been vacationing in Portland for the past few days. We've been checking out many of the local shops, as we do in any new place visit. Yesterday, I visited Joseph's, a men's clothing store, over on Fore Street. They were extremely helpful, and I ended up purchasing several tailored outfits. My wife was looking forward to finding a women's clothing store which could provide the same level of quality and service. We found Jill McGowan's today. Unfortunately, it was an awful experience.

From the moment my wife and I walked in, it was clear we were not welcome. There were two associates working at the time. One behind the counter greeted us as she cashed out the only other customer in the store. But, you could tell it was half-hearted. It was almost like she was disappointed we walked in. The other kept side-eyeing my wife and I like we were going to steal something. She never spoke to us or asked if we needed help. After a few minutes, we decided to leave. If you're looking for a great customer experience in a welcoming environment, this is not the place for you.

Rude staff.

Walked in ready to spend, as I like to support Portland and am fortunate to have means. “Greeted” by a tall woman in glasses (owner?) who looked me up and down as if critiquing my wardrobe. Almost turned and left but a shirt caught my eye. It was ordinary but the material felt of quality.
I went home to Boston, ordered a different shirt online and after I was charged, never so much as received a “processing” email. Only notified that the company had not shipped the item.
Just canceled it. Terrible customer service. While $225 isn’t all that pricey, I expected a more pleasant experience. I’ll never go back.

As Maya said, “When someone shows you who they are, believe them the first time.”

I placed an order online 2/24/2022. After reading the reviews I tried to call for clarification on sizing ,I also sent an email...no response. On 2/25/2022 at 8;33 pacific time I called and emailed again ...no response. About 3 hours later I received and email that my package had been mailed out. I received my package on 2/28/2022. Its to small there are very detailed instructions on returns, one is to call the phone number (the one where no one answers or returns calls or you can email, in which there will be no response. I have 7 days upon receiving my order to accomplish this task! The customer service has been non existent. BUYER BEWARE!