Lowe's Home Improvement

Randy in the Paint Department of the Niles, Michigan store went above and beyond to help my husband and I match stain for the trim in our kitchen. His help was very much appreciated!

The original purpose of the trip to Lowe's in Niles, Michigan was to pick up an exterior door with/for a friend of mine, with a time permitting scan of the paint samples for a living room remodel in the near future. Everything was going great and everyone was very helpful until the moment I took a picture of their outdoor furniture displays. I was quickly swarmed by three (3) employees that took turns asking; "Can I help you?" - "What can I help you with?" - "Is there a reason you need photos of the store?" To the later question I informed the three overly excited and underpaid workers that the photos were being taken with the intention of being used in this Google review. This did nothing to soften their demeanor, nor to dull the sharp and judging stares. All of which made for an extremely uncomfortable and offensive experience.

I've been to Lowe's multiple times.... for some reason at 630pm on Friday night is the best time to find people from the store for help! They were great!

If you want American made appliances, this is the place. Great deal, free delivery, very courteous drivers. 5 stars!

I was very impressed, the lady that checked me out was very helpful and kind. How do I apply for a Lowe's credit card and a part time job.

The best part of any store is the people who work there. Some guy named Hardy was friendly, and knowledgeable on several project needs. Makes it not only a pleasure to do business there, but economical as well because he knew exactly what I needed. Guy needs a promotion, and raise.

Also, put humans back on registers to check out. I'll be going to the lumber area checkout, which is still operated by humans, with anything I buy until then.

I still find these places to be hit or miss- but today went well. Randy in paint and Don in HVAC were very helpful in helping solve my issues and guide me to the best decision. I will keep coming back for various home improvement needs.

This Lowe’s is nice and staff usually knows where items are located. The selection is good but not always the best.

I was in Niles Lowes this week in need of items in plumbing.I knew the section but wasn't sure exactly which items went together in fit.There happen to be a worker named Skylar in the aisle lucky for me right then.I asked him for help, I told him what I needed and he got everything I asked for quite quickly.I was very happy to have this young man Skylar who knew exactly where everything I needed was.Saved me a lot of time walking around looking for things I may have gotten wrong.Than you for having an employee like SKYLAR that knows his job and left me being a happy customer.

Spectacular service from Dean and such a great conversation we had. This man deserves all the praise and was a delight to encounter here. We didn’t need all that much but he took his time to help, and right before closing too! Give this man a raise. He truly enjoys and cares about his job. That’s so rare anymore, make sure he gets recognition because he makes your store work!

Good atmosphere, friendly staff, prices were good and well stocked! Store is very clean , would shop here again

Five stars for the employee Darius! Amazing worker. Please give him a promotion or raise. He was exceptional in helping me. When I come back to Lowe’s, I will request his service to me. Thank-you Lowe’s for picking a great worker.

Super clean and well organized. Friendly and helpful staff. Excellent customer service.

Selecting Lowe's is easy with my Veteran's discount. Top shelf brands help like the Kohler faucets I just purchased for my Master Bath.

Very clean store, associate was very helpful

Went to Lowe's to use the minute key copying machine. My grandson did all of the work. The new keys work great!

Employees are great help and all together I find what I need

Big store. Lots of options to choose from. If you can't find what you're looking for here, something's wrong with 'ya!

Solid customer service in the end.

After drywalling I realized the receptical boxes I picked up from lowes were too small to fit the recepticals. Huge hassle to replace them all after drywalling. Turned out to be a defective container of them. But Jason (one of the managers) gave me replacment receptical boxes as well as free recepticals for the trouble I had gone through. he also made sure the container was removed and marked defective.

I was however, disappointed in the service from some of the other employees. Even after demonstrating that the recepticals were defective and suggesting that the box be removed from the shelf. The first two employees I talked to did nothing and I later asked fro a manager to make sure they were removed. I hope lowes updates their training policy for how to deal with defective products for lower level employees.

Great customer service here always feel welcomed