Fair Oaks Ford Service

Just had another great service experience. I have been bringing my vehicles in for over 10 years, and every visit they go above and beyond my expectations. The service team is exceptional.

I got my certified Ford Mustang from Fair Oaks Ford in Naperville, IL. The Sales man Chris was my dealing agent.
There was not a single delay at any part during the entire process. The Test drive was given promptly and long enough to satisfy me. All the papers including the user manual of the car and service history were all in place as well. Chris was great to work! He was not pushy. He went the extra mile from the start to finish! He is very knowledgeable and was very responsive with any questions. I would highly recommend to friends and family to visit Fair Oaks Ford if you are planning to purchase new car or certified Car! The dealership is spacious, very neat and clean! They have snacks for the customers if you feel hungry. I was very happy to make purchase with them and would definitely consider them again for my next purchase! Chris the professional sales man! Thanks for all your help and support! The other persons in team were Moe the office manager and Bages the finance manager were very helpful too!
Last but not the least “The key is when a customer walks away, thinking, 'Wow, I love doing business with them, and I want to tell others about the experience.'"

Thanks Arline great service fast turn around all around quality got all my issues resolved in one visit.

Sorry for being so late with this review. I am always satisfied with the service I receive from the staff at Fair Oaks Ford, but even more so the last time I had service performed on my vehicle, 2-3 months ago. Service advisor Arline Kuhr went above and beyond to make sure my experience was flawless. She explained exactly what other maintenance was needed and the cost breakdown. I knew it had to be done, so I said yes.
When the work was completed she informed me of the reward points I had accumulated and said she would apply it to my bill. She saved me over $250! Thank you so much Arline!

Just had my Ford Escape in for service. I needed a battery and oil change. Their always so courteous and pleasant. I enjoy doing business with them.Had to leave my car they had a car waiting for me. Was done in a few hours.

I am always satisfied with the service I receive from the staff at Fair Oaks Ford. I have been to many other dealerships over the years and this particular one goes above and beyond my expectations! I would highly recommend this place for service anytime.

Had my oil changed and thanks to the free battery test they do found out my battery was getting weak. Had a new one installed and when I got home my son said he had to get the car jumped by a co-worker a few days ago. This could have been a bad situation had it happened again under different circumstances. Great service friendly and professional.

I recently had a great experience in Fair Oaks Service Department! They made everything so smooth, fast, and affordable. A huge shout out to Amy for giving me an amazing rental car and Trevor the service writer!
10/10 would recommend.

I’ve purchased both of my cars at Fair Oaks dealership in the past 10 years. Their sales staff is knowledgeable and trustworthy. I’m particularly fond of their upbeat Service department. Always a pleasure to bring my car in for oil changes and rely on their advise for seasonal care.
I highly recommend visiting Fair Oaks Ford Naperville for your car needs. You won’t be disappointed!

Took my Explorer in for service, Arline K took very good care of me. Explained all the service needed, and why it was important to be done. Mark S, the tech who did the work, did an excellent job.

Took my Ford in because of a squeaking noise with only 18K miles on it. Arline got a tech to look at it and they found a rock wedged under the rear axle. Removed it and didn't charge me.

I had my car serviced at Fair Oaks Ford recently and as a girl you sometimes feel uneasy walking into a dealership or service department. But everyone from the manager Mark Benakovich to the service guys and mechanics I would not go anyplace else they are AWESOME. I always am made to feel welcome and they really listen to me and make me feel heard. I do not know cars but I can tell them what is going on and they work hard to fix it and it is done right so I do not have to go back again for same thing. My dad always says the most important thing when buying a car is the service department and he is right! Fair Oaks Service is the best!!! Thank you!!! I highly recommend Fair Oaks service

I spent a lot of time searching for a car and went to many dealers. I eventually ended up with Fair Oaks Ford in Naperville. I had a great sales person named Badges. He was professional, polite, honest and very knowledgeable .The sales manager was Sam Sedik and was also absolutely amazing. Within 2 hours everything was done.
I'd recommend this place to anyone, they won’t push you for a deal. I was amazed and had a fantastic experience.

Jeremy and Muhammad are wonderful to work with. They took into account all of my wants and needs as a first time car buyer and sold me a great car at an excellent value. Their professionalism and attention to detail made this a very enjoyable experience. I would highly recommend Fair Oaks Ford in Naperville!

Darren Sanders helped me not only once but TWICE. He helped me with such a happy demeanor and quick !!! I really enjoyed my experience at fair oaks ford Lincoln and i HIGHLY recommend this dealership. The finance , sales & service team go above and beyond for EVERYBODY who walks in there. Keep up the great work and stay safe ❤

Had a great experience working with Badges. Made a typically arduous process seamless and stress free. He is very knowledgeable about the product and its history. Would recommend anyone to buying a car at Fair Oaks and working with Badges.

Took my car in for service, used the night drop box which was very convenient. The service writer was helpful and the technician did a great job. The waiting room is clean and very nice.

No one is perfect.. but I think here is the best place between all the places I been dealing with..good people

I had to take my 2010 taurus sho to fair oaks to fix a botched tune-up and front-end repairs that were done at a local garage. Service advisor Arline Kuhr went above and beyond to help me out. She is an angel.

Very nice Ford location with lots of inventory.Will was super professional and made buying my first car quick and easy.100% recommend