PetSmart

We LOVE this pet smart. Huge selection. Great employees. Take such good care of the in store animals.

Absolutely love the grooming salon at this Petsmart. We have had the pleasure to have many of the groomers work their magic on our little schnoodle Sunny - most recently, Donna, Rebecca and Samm. They are all so sweet to our little girl, and she always comes out looking like a superstar. I always see them engaging with the other dogs who are in the salon, and they are just as caring to all of them, showing special love and attention to dogs who seem scared or anxious. They really treat each pup as if it were their own. The feeling of our baby being safe and cared for is priceless. She looks forward to our monthly visits! Their prices are also so reasonable. Very grateful for this grooming salon - i cannot recommend it enough!

This location is exceptional. While walking outside of 5Below which is right next door, I noticed a bird flipped over on it's back hanging on for dear life in the cold. SO many people walked pass and did NOTHING so I ran to PetSmart which I frequent a few times a week for my cat & they were the ONLY ones to help that poor bird. THANK YOU for not letting that bird die alone in the cold suffering. This isn't the first time the staff has went above and beyond either. I just recently adopted my cat so on her way to the vet (it was only her 2nd car ride) she did not do well and I had to stop here on my way home for her. Rather than bringing a distraught cat inside, they just had me call and they brought what I needed right out to my car for me. You guys are seriously great, and I just wanted to let you know I appreciate all you do! Thank you so much again for your help today. <3

We love bringing our pup to the vet at PetSmart. They are always so sweet with her. Also, the store is well stocked and have decent sale prices. It's fun to bring your pet because they give treats at the checkout. Our favorite is the freeze dried chicken ! Huge selection. Great customer service.

Zaraiya did great with Elvis. He was super clean and smelled great he even gave her a kiss goodbye. This is the best location I have taken him to yet. I will definitely book with her from now on. Thank you so much Zaraiya!!

Donna is incredible!! The entire staff is amazing!! I have an aggressive rescue that was abused, never socialized… (over 90LBS and still a puppy) He’s petrified of hair dryers, vacuum cleaners, umbrellas, candles!!!…lol, the list goes on!! As soon as Donna greets him, it’s like he’s meeting his long lost friend! She is able to do an entire grooming w/ furminator, cut his nails and DRYYYY HIM. He even goes crazy when I’m using my own hair dryer in the bathroom. She is an actual miracle, and truly heaven sent! They are all truly gifted and beyond patient. He really loves everybody at this location, and lets them pet him ,which neverrrr happens. (Ask my vet 😩😭🤦🏼‍♀) Donna has an energy that is truly unmatched. She is a real dog whisperer. I will never take my big boy to anyone else. When I tell you this woman is truly gifted, I mean that from the bottom of my heart. Thank you Donna, from both of us 🫶🏻 And thank you to the whole Petsmart Downers Grove Staff. We are beyond grateful!!

This place was great! We went in to get gerbils, expecting them to just hand us gerbils and walk away, but instead, the worker made sure we had all the necessities, recommended food, treats, little toys, all without over pushing like most people would. Our gerbils are healthy and love to play! They are very social and get along well! Thank you PetSmart of Downers Grove!!!

Love this store and the employees. Top spot for all my dog's needs. Also just started taking my dog to the grooming salon. He is a 65 lb poodle/terrier. Groomer Angie does an amazing job and my dog enjoys going there because all the peopke are so kind and friendly.

Paige killed it on bathing our lil pup!! she’s very nice, funny and clearly care about what she does. she really focused on our concerns. banjo has never looked (or smelled) better! thanks Paige!!

Wonderful, knowledagable, pet friendly people. Everyone from the floor rep, cashier, and folks in the back who handle special food orders/presciptions are lovely. It was first time purchasing special food for my cat and the team walked me through the process so I can easily make purchases in the future. Also, the floor staff was knowledagble and cashier was friendly. Thanks PetSmart Team!

Clean and well organized. Lots of variety in products. Friendly associates.. can bring your fog so fun to see them😊. Also have a vet section in back. Sell prescription dog and cat food with prescription from your vet.Wide open floor layout I liked too.

Goliath like shopping at the store he has his own account

My pup and I always have a good time here. The staff obviously cares about their job and about your pets. They are always offering pets and treats to our puppy. We have had good success with their puppy training and grooming so far as well.

Friendly staff, good range of products.
They have a good variety of fishes. There are limited species of birds tho. I wasn't expecting snakes and lizards of different types, so I amazed to see these animals.
They also offer adoption facility for cats. Adoption fee for cat was $100 for each cat when I visited.

Easy to find products and quick easy checkout by friendly people

Tiana was a really great help today she help with just about everything on the other hand the girl I originally asked with the glasses and long hair did the opposite seemed like she didn’t care I wanted to get more things but unfortunately her attitude killed it for me ! On the other hand Tiana helped me with my cage and got a cart and also recommended me a couple things very nice lady! She definitely needs a raise for what she does !

This store is always very clean and neat. Not like other places with odors and stuff every where. Customer service and doctors are friendly and helpful. The grooming service is fantastic. The prices for the hospital can get a little hefty so make sure you understand what is expected to be done on your pet visit to the doctor at Banfield.

This place is amazing! They took really good care of my dog while he was there. Sara was super helpful with all my questions!

Friendly staff. Patti M. one of dog trainers was wonderful and very knowledgeable. Will be back for a 6 week course with her.

I'm not going to understate this place. I can't believe the first class customer service I've received at the Lombard location. I have twice brought both of my ridiculously huge, fast growing, puppies. Not only were my puppies treated with cute smiles and happy faces. But, the customer service floor staff have always been above and beyond helpful. These people go past the extra mile. Great selections for puppy and large breed (Great Dane and Greater Swiss), but the whole "Grain free, large breed, puppy" formulas as well as brands available, only had "Chicken" as their ingredient. What are chicken sensitive, or chicken allergic, large breed puppies supposed to do? Your associates have made me and my two huge puppy kids so very happy, calm and satisfied. All I know is it's great to pick up food, treats and chew bones. Will be shopping here, with my growing puppy boys every time.