Napleton Mazda of Naperville Service

Gone to them for regular maintenance and to repair a tire. They do exactly what is needed and don't try to fix things that don't need to be fixed. They will let you know if they see something starting to wear, but will let you know to just keep a eye on it if it doesn't need to be replaced yet. Which is very helpful in planning for future repairs that are likely and what to pay extra attention to between maintenance visits to prevent more expensive breakdowns from happening.

Got my Mx5 RF from Continental and the staff were in one word AWESOME! Dan Eugea was my sales representative and was very in tuned to my specific requirements. I was able to test drive all of the Mx5 models. I ended up with the Mx5 RF GT and was supposed to be my other car for fun in fair weather. I ended up loving it so much that today is my one month anniversary and I am here getting my 5,000 mile service. I've added more accessories and Dennis in the service department is my man! If you are in the market for a new or used car Continental Mazda in Naperville would be two thumbs up!

I recently traded in my 2011 Mazda 6 for a new 2019 Mazda 6 Signature. They still had a few leftover in stock, which worked out great with the additional rebates! Adrian Rojas was my sales person and he was great throughout the wonderful buying experience. We have been a Mazda family since 2003, buying 4 of our 5 from Continental. To be honest, there was a time I stopped bringing our cars there for service, as the service dept treated us less than loyal customers. I'm happy to say that those times have changed. I enjoy my experience every time I'm there, whether buying a car or bringing it in for service. Thank you!

I had gone to another Mazda dealer in the city that was not transparent at all with their pricing and could tell they were trying to take advantage of a single female car shopping on her own. My experience with Continental Mazda was thankfully the complete opposite. David Thomas was clear with the pricing structure and the negotiating was kept to a minimum as they were offering a competitive market price with no sneaky add-ons. Albeit, near the end of the purchasing experience they did try to offer some unnecessary services, but David was great. The vehicle was not ready to immediately take home, so David did manage to offer a more convenient delivery that I did not need to commute all the way from the city.

You never know what you're going to get when going to a car dealership, but these guys were great! Dennis was especially amazing to work with and I can honestly say they never pushed anything on us. My husband's car is a 2006 and we knew there were going to be issues but when they told us what was wrong they only emphasized the safety concerns and let us decide on the rest. It was a refreshing experience! I would definitely recommend coming here for Mazda service :)

Very good experience working with Continental Mazda! The delivery of my new custom ordered Mazda3 was greatly delayed due to it being held up at manufacturing because of a recall, but Adrian Rojas and Mark Bimel went out of their way to make things right while I waited.

Instead of holding onto my aging vehicle that I was replacing, they gave me a loaner vehicle to drive without them even knowing when my car would be delivered so I could sell my old car!

They also didn't just sit back and wait for my car to be released, and kept searching to see how they could get me my car even faster. I am very impressed with their handling of the situation and am very happy with my new car!

Had a great experience working with Dave Thomas in leasing a 2018 CX5. Dave gave me a detailed summary of the pricing and was thoroughly knowledgeable about the car and leasing issues. The dealer had the color and equipment options I was looking for in their inventory making the decision very easy.

Mr David Thomas great sales person would buy from him again. Friendly sales people always checking on the customer. CX-9 is great.

Dennis did an outstanding job when I bought my SUV in for service everything was waiting for me in and out like in 15mins.

Bought my CX-9 in to be serviced and Dennis did an outstanding job he got me in and out in no time at all. Dennis is a great guy too have working at Mazda keep up the great job.
Thanks

The entire staff at Continental Mazda Naperville are beyond professional. Since my background is Sales also I am always critiquing my experience with every company that I do business with. I am happy to say that Continental Mazda met my requirements for excellent customer service. Not only was my Salesperson Breanna very knowledgeable about the Mazda inventory but she took time in her very busy schedule to go thru the entire seamless buying process with us step by step.We bought a Mazda CX-30 and absolutely love it.

Purchased my Mazda CX-5 from Bernada Karaman. She was fantastic to work with! I never felt pressured during the process and she is extremely knowledgeable about their vehicles. The facility and staff (shout out to the finance team too!) were very safe and accommodating to work with during the COVID pandemic. I was a lifelong Nissan owner but am so pleased to be part of the Mazda family now!! Thanks Bernada!

After learning the Mazda CX-5 was one of the highest rated SUVs on the market, we decided to check out Continental Mazda as we were in need of a new car. Adrian and the rest of the staff were incredibly helpful, informative, and patient, and we never felt the "hard sell" pressure that usually accompanies car shopping. Long story short, we are proud owners of a new CX-5 and couldn't be happier! Would definitely recommend!

Had to get a recall fixed on my Mazda 3. Very good service, even included a video explanation as well which I found quite informative. Will definitely be back for any future car needs

From start to finish the experience at Naperville Mazda was awesome!

Today I went with my sister in law to purchase a pre-owned car, and it was a wonderful experience! Our salesperson Breanna was kind, and funny, and extremely helpful! When it’s my time to look for another car, I’ll be coming back!

Dennis Was exceptional, I only wish I knew the tech's name so I could pay my appreciation. I am happily satisfied with my experience. There's been a huge improvement since my last experience. This makes me happy to say believe in second chances. You all will see me again thank you for the experience!

Always quick efficient and professional. Love these folks. So good.

Best shopping experience. Karl was extremely helpful and super knowledgeable!! Couldn't be happier with the customer service and car! Proud driver of a new CX-9.

Worked with Gilbert to purchase my vehicle. He was extremely helpful and courteous with helping me find the correct vehicle for what I needed. Highly recommend him and the whole team here.

Dan was very helpful with helping me find the car that would fit me best and was very insightful when it came down to me choosing between the CX 30 and the CX 5. I’m very satisfied with my visit to Continental Mazda and how I was treated while there.

Absolutely love getting serviced here. I've been going to them for a few years and always had a great experience.