Lexus of Naperville Service & Parts

Scheduled an appointment and I was greeted in the service lane. Very nice and friendly service I did wait about 70 min to have my car inspected and the oil changed since this was my first visit and experience with Naperville Lexus. Nice clean lobby I was able to work in one of their conference rooms and the advisor kept me in the loop and out the door so I wouldn’t be late for my appointment. Definitely recommend this service department over many of the others that I have visited in the area that keep you endlessly waiting. Best experience by far with a dealership service department.

Wonderful dealership.
Concern with expertise unmatched.
Knowing that my car is cared for gives me always great pleasure.
Thank you again Lexus of Naperville.

Raymond

Nice Homely environment, great customer service and great inventory. Try it , Loved it.

Very professional and Courtesy.. They’re not pushy on selling the product. They know I’ll be back..

Excellent dealership. Very customer oriented.

Very nice friendly people. Prompt service.

Excellent always

An arrogant non professional team.
I purchase a car from there 2 years ago was a very bad experience I just went through it because I already Have the hard inquiry in my credit but they are a disrespectful team no seals experience at lest the 3 or 4 people I interact with.
I went back yesterday because when I perches the car 2 years ago the battery died on my wife with my little ones in Elgin and I leave in Naperville I called them the tawed my car and installed a new battery on the $27000 Honda I perches from them .
And yesterday after 2 years the battery died again I called them they make me go there and the manager Tony a real ahhhhhh
Treat me like shhhhh
Totally unprofessional and he claims that if the car I perches from them is not Lexus and I didn't pay for the battery they can't help me he even didn't look me in the face when he say so. total disrespectful if this is the manager knowing that I told him in the beginning of the conversation it's a$200 battery it doesn't worth it I was just there for the principle.
Because it says clear on the battery 48 months warranty but that's was his excuse.
Lexus of Naperville goying through all of this for a battery.
What a cheap unprofessional place it's not for anything personal don't go there.
Not good people I worked in a car dealership before and I can sure you this is not honest people.
Very very bad stor I don't know how they stayed in business.