Southern Maid Donuts

I went there this morning to use my Major Saver card with the intent of redeeming one dozen glazed donuts for free when you buy one dozen donuts. The card clearly does NOT say a specific type of donut to buy, just that you get a dozen glazed for free when you buy a dozen donuts (See pic). It would seem to me no matter if you purchased 12 apple fritters (which is a type of donut) or 12 regular glazed donuts, that it would meet the requirements to redeem the coupon right? I bought a variety of 12 donuts which in value were far more expensive than the dozen free glazed donuts offered in the coupon and was told they could not redeem it because there were certain types in my order. I told them I am buying a dozen like the card says, the young woman told me that's how she was told to handle it. I assume management/owners directed her to handle it this way. I told her I disagreed and that it is a bad business practice. Seems like bait and switch practically.
-----------------------------------Update---------------
The owner has reached out to make things right which I really appreciate. Also I have to say the apple fritters were some of the best I have had. Thanks

Incredible. Crispy. Love the apple fritter — the others look great but I can’t resist the apple fritter every time . Lower mark on atmosphere- it is a doughnut shop, you can eat there but it’s meant primarily for people to take out.

Huge donuts! Taste amazing!

I love the blueberry cake donuts here, best donuts anywhere, and trust me I've hit up every donut shop around to find the best one. I could use a better breading for the pigs n a blanket, it's kinda dry now, but hey, I still eat at least 3 at a time, and always finish it off with a Starbucks Mocha in a bottle from here. And it doesn't matter if I an feeding me or the whole family, never costs me more than $12. And that's pigs and donuts included.

My childhood favorite. Glazed donuts are still on point. My kiddos loved trying it for the first time!

Came here expecting to get just one donut to appease my sugar craving, had to go back and get another. It was close to closing time but the donuts were still so fresh and delicious. I’ll be avoiding this place but only so I don’t gain 30 pounds of donut weight

Nice little shop. Service was fast and friendly, and doughnuts were fresh and delicious

Great stopping point for us to feed the kids some sugar. Nice staff, the prices affordable. Personally had their pigs in a blanket and could have eaten a dozen of them.

Great family owned donut store. The Best Apple fritters, their donuts have a greta yest flavor.

Delicious donuts those are awesome 🤩 plus the women’s there are so nice so friendly 🤗 . Been there last Sunday and can’t wait for back there.

The only donut shop I will eat at!! Yum! Great donuts! Not too sweet, not too cakey or thick. They are fluffy and light and perfect empty calories! 😬😬😬

Nice ladies working there,good donuts and such ,stop in there and give them the business..

Amazing little place great doughnuts! Prices were good well worth it.

Great place. Drive by all the time. Had no idea it was there. Yummy pigs in a blanket.

The donuts were hot and fresh..

Great place to grab and go for a quick breakfast

Awesome little place in around the metroplex doing work and I just enjoy coming here, great food

Love this place, best donuts in the Sherman/Denison area.

Best donuts in the area by far!!!

Awesome Donuts and pigs in a blanket!!! The Bear Claws are out of this world good!!!