Myrtle Beach Automotive

Michael Johnson one of the salesmen was more than helpful.. he went out of his way to make things easier... Being that I was an out-of-state customer One would think that it would be someone difficult. Well, Michael made it as if I had concierge service... Not only did he make sure that delivery was on time and without any issue... He took his personal time and assured that my car was delivered to me without a hitch. All done within a timely manner and a courteous and informative atmosphere.
Steven R
Lexus F Sport

Thomas was pleasant to work with
Along with his expertises of and precise needs and wants compelled us to buy from him.
He followed up and we did the deal
5 star service all the way...

My first Mercedes vehicle and my first maintenance experience with it.
Experience was excellent from entering to leaving. I am very particular about my vehicle and so is Mercedes of MB.

The video inspection is a very good feature.

Dealers other than Mercedes in our area seem to me to have two levels of service, one for area visitors and a lessor level for locals. I found Mercedes of MB to have one level of service front to back, top to bottom and that is one of EXCELLENCE.

This place is great! Awesome communication! Brad Stewart really knows how to make people special! I live in the Charlotte area and there are BMW and Mercedes dealers here but would make the one-way 4-hour drive all over again just to have a dealership like this. One thing - they will make $5-7k off my vehicle so charging for new front tires probably wasn’t necessary but get it. Thanks, again!

Our experience was great! For new residents of the Myrtle Beach area we were treated royally! We did not have an appt., but a problem arose with our 2010 Mercedes 350E requiring immediate service. One call to Mark and he took good care of us. Received a beautiful Mercedes 2017 SUV for a loaner, and had it until our car was serviced. It was a wonderful experience and plan on using them for all maintenance services in the future.

Great experience as always. Mark was exceptional in getting me in and out before I embarked on a coast to coast road trip. Your lounge also makes it easy to wait although your sales floor makes it way too tempting to upgrade. When I bought the car from this dealership years ago from Waylon he highly touted the service staff... He was not wrong. I am definitely a customer for life

Service department was terrific. Efficient, professional and precise. Our second trip to the dealership for service and they have been excellent both times.

My only issue is with the attempt to talk with Finance Mgr. After waiting for 15 minutes to talk with him about a 5 minute question, he blew me off without a word, but, through the service concierge that was professional enough to wait with me until Mr. Important showed up.

Can you spell Ford treatment ?

Recently, my husband and I helped our grandson purchase his first car. We had an immensely positive experience. We want to thank again Tom Jackson. He was professional and quite congenial. He was truly an expert at fulfilling his responsibilities as a car salesman. He was so attentive to our grandson and his needs. We were very happy that his first attempt at buying a car was such a pleasant success Again, thank you Dr. Tom Jackson.

The only thing superior to the quality of a Mercedes Benz vehicle is the level of customer care at Myrtle Beach Automotive. Could not ask for a more outstanding buying experience. Ally and John went above and beyond and far exceeded my expectations. The service department is top notch as well and everyone truly understands the value of our most precious commodity, time. Thank you all for an amazing experience!!

Went to Mercedes Dealer in Myrtle Beach to purchase a used vehicle that was online in a photo. Walked into dealership and everyone greet us with a smile and can we help you? Talked with the receptionist and she said would get us a salesman. Jacob Vinson walked out and asked if he could help us. We asked him about the vehicle they had advertised. He said let me locate it and get a dealer tag. He came back with a dealer tag with car brought to door, we got in and drove and were real happy. Let us experience how the car handled. After the test drive he took us back to his office and we said we were interested and what was the price for the vehicle? He had it in writing on a estimate form for us to revue and we said we would like to go home and discuss it. He said please call me if you have any question or I can help you. We called and he answered all our questions and e-mailed us finial numbers. We were so please at how professional the dealership was. We asked when we could pick it up he said he would get it back to detailing and fill with gas, I asked if he would call when it was ready. We picked the vehicle up looked great and what a great feeling to have a full tank of gas and have a wonderful experience at the dealership. Will recommend the dealership as a great experience Thank you for having a dealership run as this one was.

This dealership went above and beyond to make the buying process exceptional. My salesman, Dan, provided a no-pressure sales experience. The facility was state-of-the-art and offered a very comfortable atmosphere. The finance department went over my options for warranties and led me to the best fit for my use of the car, which is traveling for business. Although the car was used, it was exceptionally clean and very well taken care of. I know it would not even be on their lot if it was not in such great condition. I would definitely recommend them to anyone.

I cannot say enough about how perfect my experience was! We contacted Tim Rebe about a car we saw online. He knew we were driving from out of town, and was there and ready when we arrived. There were no hassles, nothing. He let us drive the car and do our thing. The car was detailed, and sitting upfront for my arrival. I could not have asked for more! Thank you guys for making this purchase fun and exciting!

I feel the dealership went over and above to make sure I got the vehicle I wanted. The transaction was prompt and they went out of there way to fix a couple of issues I pointed out on the car. They had these completed quickly since I was on vacation for the weekend. I got to enjoy my weekend and a pleasant experience with the Myrtle Beach Mercedes dealership. I would highly recommend this dealer.

I never write reviews but I felt it was necessary with the level and quality of service I received at this dealership. My friend and I purchased brand new BMW's from Robby and I just cant say enough how great and easy of an experience it was. Robby was an excellent client advisor and answered every one of my questions and made my trade in and stepping into my new BMW as well as my friends so easy. I live in Florida and I drove up just to deal with Robby, everything was taken care of and all I can say is it was an excellent experience and I didn't deal with one problem. My friend and I are so happy with our BMW's and all we can say is thank you Robby and thank you Myrtle Beach BMW.

If I could give 10 stars I would. You hear the nightmare stories of car lots and salesmen and never really hear about the great ones. Well Jason and Ed and Myrtle Beach BMW were AMAZING! They went above and beyond to deliver what I wanted and the experience was First Class!! Great people! Go see Ed and tell him Tiffany sent ya!

Our salesman was excellent and the complete process was painless and quick. The young man who went over the car with my wife did a great job and the inside info on the car from David in service helped greatly. this was our 4th purchase from the dealership and it just keeps getting better .

Joe Davis took exceptional care of us. He answered all our
questions and made the buying process easy. I appreciated
the follow up after the sale.

BD Banks our concierge was great as well. He showed us
everything about how to operate our new SUV.

This was good buying experience!

I initially contacted the dealership via their website about a CPO 2012 ML350 after dealing with a very uncooperative dealership in the town that I live in. I received a prompt reply with all of the information and photos on the vehicle I inquired about. I sent over the VIN and other details and photos of the vehicle I was trading in and was given a firm appraisal via email along with a full buyers order. This proved very helpful as I live about an hour and a half from the dealership. Upon receiving the appraisal and buyers order I made arrangements to go to the dealership after work. Our sales rep Robby met us at the door and had the ML pulled up front for us to check out. We went on a test drive and my wife loved it(this vehicle was for her.) After the test drive I grabbed my registration and insurance information and we went to Robby's office where he took down all of our pertinent information. Soon we were in the finance dept to sign everything which was quick and painless. After signing they have a product specialist that went over all the features of the vehicle with my wife. We couldn't have been happier with our experience. No high pressure sales tactics, no typical car dealership games. I would highly recommend Myrtle Beach Automotive to anyone looking for a new or pre owned vehicle. This was by far the easiest car buying experience I've ever had.

Myrtle Beach Automotive unequivocally delivered the best automobile purchase I’ve ever experienced! I am a consultant and subject matter expert in the automobile industry, and General Manager, Waylon Johnson, Internet Sales, Tim Rebe and Finance Manager, Matthew Verost, were extremely professional, courteous and expeditious in their handling of the transaction. Thank you for showing me that dealers have embraced consumer demands and living up to their claim of being “the most transparent dealership you have and will ever visit”! I also had my BMW serviced, and it was equally as impressive.

I was coming from Columbia to buy my dream car that I had been hunting for for weeks. Gabriella Morea, a Client Advisor at MB Automotive, was PHENOMENAL! I made the last minute decision to drive down one evening, and would be arriving in a rental car just before the dealership was supposed to close. I got there around 6:15, Gabriella had everything ready and waiting for me, and I was out the door in my new car before they closed at 7! Gabriella even went above and beyond in helping me get my rental car back to them before I left town. GREAT service, GREAT experience, GREAT pricing! Highly recommend Gabriella and the team at Myrtle Beach Automotive.