UNC Internal Medicine at Weaver Crossing

I have always had excellent care with Dr. Noorani which does offset the slow pace of the front desk. It is clear that they need an extra person to answer the phone while others help patients check in and out. Phlebotomist was great also since I have horrible veins. Parking can be challenging, but there are usually some spots.

I have been pleased to use this practice and like my physician Dr Susan Berendzen a lot.
The staff in this office are pleasant and efficient. It is convenient also to where I live with adequate parking available. I used another MD in this practice briefly too when I had an infection on my foot and like him. Dr Berenzen is knowledgeable and takes adequate time with you when you see her. She is willing to let me be a partner in my care which is important to me. She is a pleasant and caring person also. I would clearly recommend her to others as your internist.

Six years ago I became critically ill. Dr. Noorani - along with a number of other doctors - had a difficult time diagnosing my condition. Over a two year span, I began to waste away with my weight plummeting to 135 pounds.

My doctors broke into two groups. The first believed that my malady was psychosymatic, whereas the second group believed that it was physical. I agreed with the second group and told Dr. Noorani so. Being a fine physician, Dr. Noorani sided with me.

A few months later I was correctly diagnosed with "Dilantin poisoning"-- a condition connected with my epilepsy. My point is this: if you want a doctor who will listen to you, if you want a doctor who will fight for you, if you want a doctor who truly cares for you and your well-being, Sezin Noorani is right for you.

Dr. Noorani is one of the best physicians I’ve ever seen. She genuinely cares about her patients, is very thorough and knowledgeable, and has great bedside manner.

Absolutely love everything about this office!

Front desk, nurse, phlebotomist, and doc (Dr. Min) were all great!

Love Dr. Noorani!

Excellent!

I have had good medical care at this location by most of the physicians. Doctors Berendzen, Noorani, and Walsh provided excellent care. However, recently I have had very unsatisfactory care from Dr. Varanasi. She does not seem prepared for visits with her patients. She is less interested in finding solutions for simple things (for example, slight anemia and low sodium) but prefers to pass one to a specialist for advice. My recommendation is to carefully consider which physician you are scheduled to see before accepting an appointment at this location.

WELLNESS VISIT wARNING- This has to do with insurance/UNC Healthcare system - here is my story with advice so the events below do not happen to you.

I went in for a routine physical not knowing that as of 1/2018 BC/BS Healthcare will not pay for any labs outside USPSTF standard ones. (see photo)

Doctors do know and should tell patients before offering labs outside of the standard ones imo.

I was not sleeping through the night so the doctor ordered a fatigue panel. I was charged $440 for this panel plus a fee for a C125 test which I got because my mom passed from ovarian cancer- these were not covered because the labs were run on the SAME DAY as my wellness exam. Had they been run at another appointment, they would have been covered.

When I got the bill, I called UNC who referred me to BC/BS. BC/BS told me how to have UNC split the claim so the tests would be COVERED. I called UNC Healthcare Weaver Street so I could get everything taken care of. Not so easy. Together we called BC/BS and UNC Healthcare billing dept. The person from UNC Healthcare at Weaver Crossing was great and sat on the phone for hours trying to help me sort through this mess. The Supervisor at UNC Healthcare billing refused to split the bill per UNC's agreement with BC/BS in spite of the fact that it was what BC/BS told me to do. I was her 3rd call before noon about type of thing. She did, however, offer me a 40% discount on the bill since I was now considered paying out of pocket.

Mind you I spent at least 3 hours and spoke with 5 - 6 different people before talking to the Supervisor of the UNC's Billing Dept. .

Why wasn't this 40% discount immediately applied when the claim was denied? Hmmmm

In the meantime, UNC Billing recommended I both appeal the decision to BC/BS and file with the NC Insurance Commissioner which I will do.

IF I had made a separate appt. to talk about fatigue everything would have been covered. I certainly would have done this if I knew the cost.

So here is my advice:

1. do not let your physician run anything but the standard USPSTF tests at your Wellness exam - you may also want to ask him/her if there is a chance you will be have to pay for labs - Don't expect them to know every. single. insurance. policy - but sometimes they know some general things like policy changes

2. make a separate appt. for anything not automatically covered

3. if you get a bill in which things aren't cover be persistent about getting answers.

Overall, we need systemic change so that there is transparency from the start. It would certainly save everyone time and resources.

I wanted to have my third baby at unc because I’ve heard great things and after a traumatic birth with my second I really wanted to feel secure in the care I’d be receiving. I was given the option at the start between seeing the midwives or the OB’s and I’ve never regretted my decision to go with the midwives more. ( I chose them bc everyone talks up midwives so much ). I decided to be open and honest about me having anxiety because these people are supposed to care for/about me regardless and that was my biggest mistake. It did not matter what concern I had, pain I was in, it was always dismissed as anxiety no matter what. I went in for bleeding and one of the midwives looked me dead in the face before checking my cervix and goes “I think we should discuss anxiety medication”every visit I have had, I have been told it is just my anxiety. I have had heart palpitations and chest pain since I was 12 years old and heart problems run in my family. I decided to bring up my concerns to them a multitude of times, my boyfriend even tried to speak up for me and every time was dismissed as anxiety. I made a follow up postpartum visit for a gynecological concern and brought up how my lungs hurt when I breath in since I gave birth and was immediately told “idk if it’s just your anxiety or what”..instantly was holding back tears because I have never felt so unheard and uncared for by a group of women in my life. The night I went into labor they told me there were no midwives on call and I’d have an OB deliver my baby and I’d never felt so relieved. I loved the hospital but if I do ever decide to have another baby, I will never make the mistake of choosing midwives again. At least within this clinic. I went to the ER closer to my house for my chest pain and it took one time of telling the ER doctor how I felt for her to refer me to a cardiologist for an echo. Needless to say, I’m sure everyone’s experiences will be different. But if there’s anything I’ve learned is that once you try to be honest about anxiety they will never see past it so if it’s something you struggle with as sad as it is, if you’re wanting to receive care here and be taken seriously. Just keep that part to yourself.

Went to see the doctor for a wellness visit and just because they “talked” about a chronic issue the physician charged $150 - nothing was done, no advice was offered except eat right and monitor the issue. Isn’t that part of a wellness exam? After we asked about it the doctor offered to waive the charges. SIX MONTHS LATER we received a bill for those same services and when we inquired the doctor office said they have an outside vendor review their charges and “there is nothing they can do.”
Really terrible service in my opinion. They need to do a better job explaining what fees they are charging for on the front end.

If I could give less than one star I would. My previous doctor wasn't bad, but she left. My new physician, I found her cold and utterly disinterested in my health. I will never return to this place. All they are interested in is eating snacks and taking your money. The new doctors there are totally unprofessional in every way they can be unprofessional. They don't even wear masks during this period of covid19

DO NOT GO TO THIS CLINIC – I should’ve checked the reviews before going to this clinic. I went to this clinic to do a routine physical because my insurance covers 100% of it. The visit didn’t take more than 15 minutes and it was like any other physical I’ve had in the past. However, I was billed almost $200 for no reason. When I called UNC to dispute the charges, they told me that I talked to the doctor about “other things” and while he didn’t diagnose me for any new conditions, talking about “other things” aside from blood work will add additional charges to my bill. But how can I talk to the doctor about blood work when I see the doctor first and they draw the blood afterwards? The UNC billing rejected my dispute and I was threaten to be sent to a collection agency if I didn’t pay the balance. This UNC clinic is clearly after making money unethically taking advantage of the poor healthcare system and not for the wellbeing of their patients.

We LOVE our Doctor here - Dr. Min. However this low rating is because when we need to make an appointment to see Dr. Min the office is so poorly managed it is almost impossible. It takes 4-6 phone calls in which no one answers the phone at the receptionists desk and then their phone proceeds to cut you off before you can leave a message. If you do manage to leave a message with the receptionist you will not receive a call back. If the receptionist manages to answer the phone you will be put on hold for 20-30 minutes. Once you are able to talk with the receptionist you will be informed that they are "very busy". She is very curt and very rude and entirely unhelpful. After dealing with this 3-4 times over the last year (plenty of time to get their phone system fixed) I am ready to leave the doctor we love. I am pretty understanding of doctors offices being busy places but my time is important too, and it should not take me half a day to get in contact with my doctor.

Overall - the doctors here are wonderful but the office staff is incompetent and rude.