Fireplace Editions

Selection was good - a very nice woman runs the showroom is also very knowledgeable!!

We were in need of a wood stove upgrade as we had grown tired of fighting our 30+ old one every year. Nothing really functionally wrong...just wanted something better and more efficient. Purchased from Fireplace Editions and have absolutely no regrets. From getting an estimate (and finding out about tax incentives) to ordering to arranging pickup, the whole process went really smoothly. There was a minor manufacturing defect with our stove and the team worked with us to get out and fix the issue without hesitation.

Would definitely recommend Fireplace Editions if you are in the market for a new stove.

Fireplace Editions offers excellent installation. But they don’t service what they sell! I have a beautiful gas heater stove that started acting up in its second year. Fireplace Editions said they had so many installs that they couldn’t be bothered to stand behind their products, so they referred me to a guy who had no idea how to service my stove. I was stuck w a $5000 piece of art, because eventually it wouldn’t even light. I’m happy to say I found a knowledgeable, reputable place in Raleigh and now my stove is working. No thanks to Fireplace Editions. Sorry to leave this review, but these stoves are expensive, and when the dealer turns their back on you, it’s hard.

Terrible customer service. Find someone else to order from.

I ignored other bad reviews bc I am a lifetime friend of a long time employee and I wanted to support a local business. They were very responsive until the order was placed. Then I was ignored (I sent 3 emails over 3 months with no response) until it was time for delivery when they called me to collect the balance on the order (that was already paid in full). Then there was an issue at installation with the shroud/surround not fully covering the fireplace opening. I emailed after hours and I received immediate responses essentially telling me it was my problem to fix at additional cost. Which I will happily do rather than deal with these guys again. Bad communication at best, bad business practices for sure.

They did an install for me and it was a bad experience. Not just one thing, multiple problems occurred. Terrible customer service. Communication is very spotty and they always say they are too busy to get back to people in a timely manner. Search around and go with another company, you will be much better off!