Publix Pharmacy at Lake Fredrica Shopping Center

I love Publix..I'm a disabled veteran so I really can't afford a lot there but I use their pharmacy..Mr. Kahil and Ms. Crystal are the best pharmacist I've ever had..the know their med and treat me with respect

Friendly Staff. Cochise and Maria and Brandon in customer service are threeo of the most hospitable employees I've ever met in any brand of publix.. Continue the excellent work guys! ! M

As always Publix never fails! Friendly staff 100% of the time. Thank you from the Boodram Group- AlexiaAndBrianRealtors

Excellent staff, always a pleasure. I have been going to this Publix for over 20 years, and will continue

Love Publix....Brand New.....Great Everything You Need

I love Publix!

E tenido una muy buena experiencia

Quality and service has started to slip recently. The past two times I’ve gotten the popcorn chicken, it was mostly breading and dry. There is one lady who works at the hot food counter who was extremely rude to my fiancée because she was late for her smoke break.

Some of the raw chicken products in the meats section have also been looking... not the best. I’m sure still they are just fine to eat, but it’s just doesn’t inspire the same confidence as a freshly packaged cut that I can get elsewhere in town (for cheaper).

Side note: Cashiers and stockers are still very friendly and helpful, but I do wish Publix as a whole would bring back some of the storefront displays and start neatly stacking the bogo bins again.

Rfch, b y

Never has my daughter's prescription on time. The pharmacist should be fired. U changing all her prescription to Walmart. Worst Publix pharmacy.

Worse pharmacy ever I had issues with my prescription whoever answered the phone wouldn’t even look up my RX# to see if the medication can be refilled and transferred. She had someone else (maybe supervisor) answer the line after being put on hold and this lady is going on and on until I told her can I speak? Aren’t you supposed to listen to the customers concerns. At that moment I no longer needed her help I’ve switched pharmacies I don’t want anyone who doesn’t care about their job or customers handling my medications.

My son's doctor text me at 10am today to say they'd sent his prescription to them. I got there at around 1030am and went to the drive-thru so I didn't have to take my sick son out of the car.

The older blonde woman with glasses is RUDE. She literally cut me off in mid sentence to speak over me and demand his DOB while saying they didn't have the prescription yet...she hadn't even checked she was just saying it to say it because when she entered his info she said they "just got it". I asked how long it would take to fill and she said a couple hours and I would get a text. I wasn't happy, but whatever. It's been a couple hours so I called to check.

I was immediately slammed on hold. Meaning, I was asked to hold but before I could answer the hold music was already going. I spoke to a gentleman that told me they didn't have enough to fill it and that instead of the capsules the doctor and I discussed giving him, they were going to give him tablets. He then started interrogating me about what I was going to do with capsules.

I asked if anyone was going to say anything to me or did they assume I'd be ok with them filling it however they wanted. He had no answer for that.

Maybe if that old lady with the glasses actually cared about customer service rather than rudely rushing me out of the drive-thru I would have known and been able to get it filled elsewhere in a timely manner, now I have to wait even longer for my son to get relief.

I was on the phone with my sister and she heard the entire drive-thru exchange and asked me what that lady's problem was.

And that is the story about how Publix Pharmacy lost my business. Mess around with my meds, whatever. Make my kid suffer for longer than he needs to and I'll never use your pharmacy again

This pharmacy is no pleasure. You're making Publix look bad.

If I could give this pharmacy negative stars I would! If you are on a narcotic pain medication I advise you to go to another pharmacy. Not only is everyone who works there discriminatory towards people who take narcotics on a regular basis but they make you wait until the day you are out of your medication to tell you they don’t have it so when it happens to be the weekend and you can’t reach your physician until Monday you will be out of your medication for a few days and left to suffer. Unless you want that, go someplace else. And then they tell you if you don’t like it, we would hate to lose you as a customer but go someplace else! I see I’m not the only one to have problems. Maybe a class action lawsuit will do them good 😡

Took 3 1/2 hours to fill prescription, not customer service friendly. Did not volunteer info or ask any questions. I handed them my Id asked how long . They asked for my address in their system and told me my address and phone number were wrong. What address ? Did my doctor's office send it. When I presented my ud they should have checked. I don't work for the pharmacy. The staff is very "checked out" the girl seemed not to know what she was doing and not willing to ask the guy for help. I lost trust from their lack of professionalism.

I can't count the number of prescriptions that I've had sent here that were never filled and they don't even call and tell you anything. This is medication I need to live and they just let the prescription sit there. It should be illegal to run a pharmacy like this.

The pharmacy seems to need help. The pharmacist is very nice, but if you call in you will be on hold forever. Tonight we called, we’re on hold over 10 minutes, drove to the drive thru, told the tech we were her call on hold and she said she was putting medication back on the shelf, so she couldn’t answer the phone.....what?
We had called the prescription in two days ago and the message had been saying it was in process, so we were trying to find out why. When we got there the tech said she can fill it immediately, which makes me wonder why they hadn’t filled it sooner. This isn’t the first time we’ve had such underperforming service, but it was the time that finally made us comment publicly.