Verizon Authorized Retailer - GoWireless

Best customer service in Shelby! Jalen, the store manager was super super helpful and kind! There was a woman there too, she didn’t help us but she was very nice too! She was with a customer when we came in, but she greeted us right away and said someone will help us asap. It took a little bit of time to get everything done we needed to, however he was taking his time to make sure everything was done right and so that he could answer our questions thoroughly. Highly recommend!

We upgraded 2 phones today and Robert took care of us. He did a fantastic job and explained things to us so very well! He took his time and made sure we left there with everything working!! Will recommend this store to others!! Thanks Robert!!!

LOVE the Shelby Verizon store!! I am a frequent stopper with everything from upgrades to many questions on my phone. The new manager, Rob, and his team are always very helpful. I guess the best part is they will offer things quickly, and explain them just enough to peak your interest. I never feel pressure or feel reluctant to ask for help. As a customer, usually I don't know what is "available", so I don't know what questions to ask. So in the course of conversation, I mentioned a couple things, and they suggested things that I could do, or things my phone and tablet could do, that would benefit me. I always learn a thing or 2 that's new and helpful!! It takes an attentive associate to make a customer feel at ease. The Verizon store in Shelby has those kinds of associates. I wish they had a better, more visible location so they could be used to their full advantage!! As always, I tell everyone to go to the Shelby office. Thank you!!!

Was very impressed with the service I received from Robert today!! Walked in with a prepaid sim card and network availability issue and after showing him my current receipt for monthly service he did a few "magical" moves and a hard reset my phone and service is good as new. I was very impressed with the high level of customer service Robert provided to me compared to the level of service I've received as a prepaid customer at Verizon stores in the Mansfield area. I am so happy that we have a Verizon store available here in our small town and would recommend this store to anyone who is looking for a phone or service with Verizon or someone who is having issues with their Verizon service or phone.

The employees in this store are always so helpful and are willing to go above and beyond. It is refreshing to know there are still people in the world like that. The employee Brandon recently was very helpful and friendly when I needed help with my Note 4. I'd recommend this store over the Mansfield location any and everyday!

I bought a new prepaid phone from this location. They didn't have it in stock but were able to get it in much faster than they initially anticipated. Brandon and Robert were both extremely helpful to us and spent the whole time to get the phone completely set up. Would definitely recommend this location to anyone looking for a new cell phone.

Derek and Jalen were very helpful. I am so happy with their service. Please give them a pay raise but don't move them from Shelby. These guys are the first workers in shelby who provide good customer service. Thanks.

I replaced my broken phone with a new phone. Heavenly was awesome. She stayed an hour and 15 minutes past closing time to change all my data to a new phone. I definitely loved her service and would definitely recommend this store and I will come back !

The customer service is amazing.
Robert goes out of his way for u
My dad is legally blind and Robert didn't stop until he had my dad's phone where he could use it .
I definitely would send my family and friends to sheblys Verizon.

Best verizon store I've ever been in. Robert the manager of the store took great care of me. I had 5 devices hooked up and it was quick and he was very knowledgeable. I would drive from media where I live just to go to that location . I'd recommend it to anyone!!!!

Robert and Philemina know how to add a personal touch, which made me feel like I was important. Thank you for always making me feel welcome. I have a corporate store right down the street from my home, and I still choose to travel to this location because of how well I am always treated.

This is an edited review from two years ago. The service here is a testament to great management. Robert Tovo, the manager, is wonderful! Sierra was a huge help as well. Knowing that Tovo is there makes it easy to conduct any business we have with Verizon. To whomever owns this retailer, don't lose Tovo or Sierra. Whatever they're paid is not enough! Thanks again for the great reception (pun intended, the cell service AND the greeting in store) and service you guys! See you soon.

Robert T. was very knowledgeable and friendly. I was taken care of as soon as I walked in and didn't have to wait like I do in some other stores. I highly recommend this location for anyone looking for fast and friendly service!!

Very helpful with what I thought was a unique problem. The assistance was very thorough, friendly, fast, and got my problem resolved. My wife could send texts but not receive them. A network sync resolved it. Thanks for the great service!

The store manager, Heaven, was awesome! She helped us get a new phone and got us a great deal on the phone and some other items. She is super knowledgable and helpful.

I stopped at Verizon in Shelby Ohio password was locked out Derek was very helpful with getting this resolved. I appreciate this and now I can do my updates.. Thank You for being so kind!!

Malinda was awesome and answered all of my questions. I will most definitely come back to a store that hires such amazing and helpful employees. You found your self a new customer!

I am very happy with the service I got today with my mom. Robert was very friendly and very helpful with picking a phone for her.i would recommend this store to all of my friends.

Jalen and Derek were absolutely awesome today and helped us solve more than one issue we have had. Thanks guys. You were great.

Robert and Brandon were a great help in assisting me in getting my new phone set up. They are super friendly and really make it fun.