Atlas Music

I can't recommend purchasing instruments here enough. There are few places in NY where you can try out instruments while being guided by experts. I've bought my saxophone, flute, and clarinet from Atlas and whenever I go, I have a great experience.

Most recently, I purchased an R13 Prestige from Atlas Music. I absolutely love the way it plays. Sadly, the clarinet cracked a couple of months in. Atlas was quick to get a replacement joint sent directly from Buffet. Quinn (who is absolutely fantastic) did a key transfer from the cracked joint to the new joint. When I came in to pick up the instrument, he had me play it and then made a couple more minor adjustments. I feel so happy with my new instrument and appreciate Atlas going above and beyond to ensure that the instrument was in the best condition.

Both Quinn and Mitch are absolutely incredible and make you feel incredibly welcome in the store. Not only that, they are both experts and really know their stuff. I'll be back in the future to hopefully get more instruments. If you are considering a new instrument, I highly recommend getting it here -- the service is great and the staff are super friendly

I've previously gone to Atlas for getting piano music but got to check out their service end recently. I had to get a student trumpet repaired for an errant buzz. The brass technician gave the horn a thorough going over to check for any additional problems, and then pointed out exactly what needed to be done. Not only was the fix exactly what it needed (and done at a VERY reasonable cost), they didn't try to up sell me on anything that wasn't. I'll be going back to Atlas for all my brass maintenance/repair needs!

Stopped in on a Monday afternoon to fix a broken violin bridge ~3hrs before my 4th grader's year-end concert. Very friendly and knowledgeable staff, explained exactly what was broken and how I could fix it on my own in the future, had us good to go and out the door in 5min. Also picked up a new rosin for my son's bow. Will definitely be going back for all of my instrument/music needs.

Rented then bought an instrument from them years ago. Have had a couple of accidents and they fix it just like new (dents disappear). For this past incident it was going to take a bit of time so they gave a loaner free of charge. They are always friendly and informative. Their customer service is impressive!

Great experience! Had to find the clerk but that wasn't super hard and he helped me find mallets for a glockenspiel I got

Always friendly and knowledgeable. It's my favorite place for anything our instruments need!

Great place, excellent service and super cool instruments.

I needed sheet music for my daughter's clarinet solo fest, so I called Atlas Music. I spoke with Ann in the print music dept., and she was beyond helpful! She was friendly, patient, clear and concise, and I ordered the clarinet book from them, thanks to Ann helping me to understand the correct book to purchase. All of our future music purchases will definitely be from Atlas Music.

I can not say Thank you enough. My horn was in need of emergency repair as one of my valves was shot. I took in to Atlas in the morning and they were able to repair in hours as I needed it for 3 performances that week. Quinn was my hero of the day. Thank you to all the staff for their professional and knowledge attitude and knowledge

Atlas Music went above and beyond to help our child! We rent a clarinet from them, which was recently lost (hopefully not stolen) on the very day of our child's final concert of the year. I reached out to Atlas to see if there was anything they could do. Sure enough, they loaned us another clarinet for the concert and our kid never missed a note! Upon returning the clarinet the following day, they wouldn't accept a payment for the loaner and were just happy to hear the concert went well. Good service is hard to come by these days, but not at Atlas Music - they care. Thanks for saving the day, Atlas!

Atlas Music is an exceptional music store in every regard: with a wide selection of both beginner and professional instruments and musical supplies for sale; a professional and musically talented staff that goes out of their way to help you and educate you on your musical endeavors, as well as provide you with support/technical expertise after you purchase your instrument. I have purchased three saxophones and a clarinet from Atlas (in particular Quinn who patiently guided me through my options and offered sage advice) and I continue to go back for all my supplies and service. It doesn't get any better than this.

My son's guitar shed a nut that held his microphone jack. Quinn knew just what was needed, found the right-sized octagonal nut, restored the fitting and sent son Joe on his way. "Pay it forward," he said. Wow!

I am so happy they we decided to rent with Atlas music. Both of my children have rented from this store. Whenever I pose a question, they always promptly call me back. They take the time to explain the options and answer all of my questions. Their customer service makes me continue to go back.

A large variety of outstanding musical instruments! I just purchased a beautiful guitar from Atlas Music and I couldn't be happier with the way I was treated by the owner and staff. A special thanks to Dave and Quinn for making my purchase a very pleasant experience!!

It's clear the employees at Atlas Music not only care about music and the instruments they sell, rent, and service ... they truly love what they do. I have been impressed with the level of service and care I have received at every visit. I cannot recommend Atlas enough!

There is much more to this store than meets the eye. It is worth the drive across town because they have had what I needed when other music stores have not. Whether it's to purchase music, service an instrument, rent an instrument, or get instrument supplies, they have always met or exceeded my expectations. They are reliable, professional, and courteous.

Really nice place. Good staff

Great service and support for local music at many levels. Have had service cleaning on an older brass instrument with excellent results. Currently utilizing generous purchase contract terms for an entry-intermediate woodwind. Have also been able to readily acquire sheet music for student practice and solo competition.

Went here as a kid in high school and were great then. Took our old instruments in to see if we could sell them back. We could not, but they gave both instruments a thorough once-over, cleaned two mouthpieces, and told us where we might sell them, and what to ask, without charging anything. Very generous with their time. Thank you!

Atlas has been a mainstay for musicians on the East side of Rochester for literally dozens of years. I've been going here since I was a student trumpet player and now I'm going here for my three daughters as they begin their own music education. You can always count on solid advice that isn't driven by a desire to just maximize sale price. I've never felt any pressure to buy more than what is needed. It always feels like you can trust what they are telling you and they have your interest in mind. Not surprising for a place that's been around this long.