Baxton Studio Furniture Outlet – Lombard Store

This place is amazing. Not only can you get brand new furniture ordered from here way cheaper than wayfair, overstock, etc. but the customer service is phenomenal! Not only did Chrissy take 20 minutes to help me over the phone when I was having an issue building my chairs, I brought one in and had the pleasure of meeting Gustavo, an Angel on earth. He was so patient and helpful. He took apart my chair and rebuilt it for me, showing me how to do the other ones correctly (I had a piece backwards). I recommend this place to anyone looking for good, stylish furniture. I will definitely be back.

many thanks to this amazing furniture outlet, specially for Chrissy, who helped us a lot in choosing the furnitures we like, prices are amazing with a variety of options, really recommend this place

I ordered 2 items from the Lombard location that I need to pick up Friday 3/27/20...I have called the location but no answer. Will I receive an email or call letting me know how that order will be handled?

Great place for affordable furniture. One of my favorite places to go for something new! Though I wish certain things weren't being discontinued, thats not the stores fault, and the staff id very friendly.

Store was clean, employees were kind and helpful, and picking up my item from the warehouse 20 mins away was super easy. Prices were super reasonable and even better with their Black Friday sale of 30% off. Definitely recommend!

Friendly stuff, variety of choices, unique pieces! Definitely worth checking out

I would really appreciate nicole for her excellent customer service skills and fully helping us in getting our issue solved.....Thank you Nicole!!

We bought 2 couches and 2 end tables. Eric, our salesman, was great. Not pushy, answered all of our questions, and moved things around for us so we could see how the furniture went together. Pieces were exactly what we ordered. There was no damage to the furniture. It was delivered when we were told it would be. We thought a small piece of the sectional was missing, but called and they were very nice about helping us find it nested in another piece. The prices are outstanding. The trade off is you have 48 hours to notice anything wrong. After that you own it. We've had it for about a month now and we are very happy with our decision.

Fell upon this store by Google Maps and so happy I did. My husband and I went in just to browse for a sofa and ended up purchasing a beautiful Victorian style sofa, an entryway bench and a multifunctional coffee table. Thanks to the wonderful customer service of Chrissy, we were able to also purchase these items and will definitely return to buy more items for our first house! Make the trip to Baxton, you will be so pleased with their inventory and prices!!

I've purchased a few things from Baxton. Never had any issues. Sales people were always friendly and never pushy. I will definitely be back soon for some new furniture.

I just bought my couches from Boxton studio outlet. I m very happy with the couches and price. Store manager and employees are very friendly and knowledge. Delivery was on time i received 30mins call before arrival. I would highly recommend anyone to go buy furnitures at this place.

Bought a sectional sofa from Chrissy, she is a amazing manager, went over everything from start to finish went above and beyond, Chrissy the manager is the one that made my buying all the better. Thank you Chrissy we will be seeing you again very soon.

If you want to experience what good old-fashioned customer service and friendliness is then visit this Outlet. The staff was friendly from the time I walked in the door. And Tim was awesome in assisting me in finding the perfect daybed😊.

We purchased our living room couch here, a bed and coffee table. Great quality. But they don’t install only deliver.

Very excellent customer service. Very prompt and attentive. Nicole has great customer service skills. I ordered a very nice couch with fast delivery. I am very satisfied.

Amazing furniture. The clearance section always has great stuff at 60%off. Once I found this place I've been back for 3 separate purchases. Love it and the staff

The furniture is really nice and good condition front desk lady really helpful. I will definitely suggest this place. Thank you

All the staff was welcoming. Great product and service! Thanks

Wonderful delivery experience! The delivery guys were very polite, helpful & knowledgeable about the products.

Had a great experience with ALL the reps for my dining set! Great place! Great prices! Highly recommended!