La-Z-Boy Furniture Galleries

This is the second time I've purchased something from the Gurnee store. I have been happy both times. The sales person seemed a little new which is fine. What questions he didn't know he got an answer to. Delivery to the store was the day they said it would come in. very happy with everything. la-z- boy is a great product.

We were seeking to replace two well worn recliners. We visited the Gurnee La-Z-Boy for the first time and were very impressed with the size of the showroom and number of floor models to choose from. The variety of chair styles, features and coverings were extensive. I'm well aware of the quality of La-Z-Boy furniture which was apparent in the floor models. There were several price points and features to choose from. We were warmly greeted by Daryl, our salesperson, who helped us navigate the showroom and appreciate the options. Danielle, our designer, has extensive experience with La-Z-Boy products and was invaluable in helping us decide which chair and features were best for our needs. She came to our house and brought several covering samples. There was no charge for this level of service and it was extremely helpful to see the covering samples in the house, with typical lighting, wall color, rug color and adjacent furniture color. Daryl and Danielle never came off as "high pressure" and they were super supportive of our timeline for a decision. This was much appreciated. We are awaiting delivery of the new recliners and honestly, we can't wait! We highly recommend La-Z-Boy galleries in Gurnee for your furniture needs. BTW: we considered other options including Steinhafels, Abt, Walter Smithe, Macy's, etc., but found the entire La-Z-Boy experience and product offerings outstanding.

We came into the store looking to purchase a chair we saw on the ad. We ended up buying not one but two couch sets for our home. Great salesperson, great discount and loved the sets.

From start to finish Zues was amazing. We were impressed with his knowledge of product. After obtaining our info he lined up six different chairs to try. We picked two, selected a fabric and can’t wait until they are delivered. Bottom line Lazyboy in Gurnee has excellent employees who know their product. Most importantly they do not use pressure tactics and listen to your needs. I highly recommend Lazyboy in Gurnee.

Zeus was amazing. He spent the time and answered my 100 questions. After buying two chairs this past July we had to move into a powered chair for our mom.

We had a great experience. Our service person was patient and knowledgeable. We are excited to get our new furniture.

Terry Robb was great‼ He answered all my questions and even gave me some tips for using my lift chair. Setting up delivery was a breeze. Can’t wait to get my chair. I will definitely recommend you to all my friends and will be back for my future needs.

Low-key yet professional transaction. My wife was looking for a chair, and with help from the LazyBoy staff, she was able to find and purchase one in under an hour. Highly recommend this store.

Wow, what a wonderful experience with Bec! She was so kind to my elderly mother, making sure she was comfortable in her recliner, even adding some height when she saw the difficulty she had getting out. She opened and closed sofa beds, toured my mom through various patterns on furniture and spent a great deal of time with her picking out the perfect patterns for her furniture. Bec was so patient, professional, and caring...absolutely genuine. We loved her so much as our sales person. I'd highly recommend her and this Lazy Boy store.

Zeus did a great job and definitely knew his products. He also had recommendations and guided us on the buying process to make sure we are set for the delivery. I would recommend him and the store.

Terry was excellent. He was very knowledgeable and did a great job explaining. I have never been as pleased with working with a salesman in the past.

Andy was great he helped us find the perfect chair. Gurnee store.

Walked in with little idea of what I wanted, but the salesman Early was immensely helpful with the description I supplied. He spent quite a lot of time showing me many in that style, but I wasn't comfortable. Then I found it! A sofa that fit me and similar to the one I have. Sooooo comfy. Then we chose the matching reclining chair, just as comfortable and the color on the sofa was perfect also. Can't wait to have them delivered. Thank you Early for all the time you spent helping to find the perfect sofa and chair. I may be back for some other pieces in the future.

Excellent customer service 👏 Great inventory in the well organized store. Both our
choices were in stock. Quick delivery. Highly recommend!

Our La Z Boy recliners from 2003 finally bit the dust a couple of years ago. In May, we ordered a new leather recliner at a discount due to a Memorial Day sale from salesperson Early. The recliner came today and was set up by the delivery people like a pit crew. No mess, no fuss.

I went to the store and got assistance from sales mgr Jesse and Beck, who showed me the connections for the battery pack that I purchased separately.

The entire experience exceeded my expectations. La Z Boy is first class!

It was very pleasent. Our salesman was courteous and polite. He did not try to sell to us, he let the furniture speak for him. I enjoyed his manners and was very nice to work with

No pressure sale with a new salesperson Isabel. Very helpful finding us the perfect couch. Purchase and setting up a delivery date was easy as well.

Worked with Anny in the Gurnee, IL location today August 27th. She is excellent at her job. She's extremely helpful yet not pushy. I'd highly recommend her. Thanks Anny. We look forward to getting our living room furniture. Thank you.

Very friendly and low pressure. Recliner was ordered hope to see it in 8weeks

We had such a great experience at La-Z-Boy Furniture in Gurnee. Early was very professional and patient with ALL of our questions. He knew all the style of chairs and once he knew our needs, he took us to those chairs. If you plan on stopping by, ask for Early.