Genoa Healthcare

The STAFF is phenomenal. Much more knowledgeable than any pharmacy. They’re extremely busy however still give such great customer service!

They are Superstars. So nice and easy to work with. Would give more stars if i could. Highly recommend.

If I could write this one star, I would. I have come to them for several years. This will be the second time I will be going into withdrawals because they have not done their job. A nurse has not called me back for 48 hours. I have called on Tuesday leaving them with plenty of time for them to get a doctor or nurse to, renew my prescription for my seizure/anxiety medication that I have taken every day for the last eight years. I don’t mess around with medication. I am very diligent at making sure I know what I have left. I call them every month. They don’t call me. I have to check in with them and babysit to make sure that I will have what I need even though they out on their website and in their on hold messages that they’ll take care of everything for you, they’ll call you when things are ready. That’s not the case here, I don’t know who is in charge anymore. They used to be friendly and they used to have things together now it’s a mess of communication. Nobody seems to know who is going to do what and I am stuck with having withdrawals for the entire weekend of a strong benzo. They had the nerve to even say that I wouldn’t experience withdrawals until Monday. I’ve been taking this for eight years of course I’m going to experience withdrawals. I need to look for another Pharmacy that actually does what they’re supposed to do and won’t mess up now for the second time a very important medication that I need to take every day to even function. They have put me at a risk. And nobody apologized. Nobody has called. Nobody wants to take ownership of the lack of doing their jobs. A couple people are really nice to talk to, but the rest of them are very rude. Have no communication skills, personal skills or even phone manners. Simply do not care whether you get your medication or not. Whether you live or die. Cold turkey on medication for three days is not without risk. They have put me at a severe risk and I will be looking for a different Pharmacy immediately, As should you. Please avoid this at all costs.